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9780130829344

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by ;
  • ISBN13:

    9780130829344

  • ISBN10:

    013082934X

  • Edition: 5th
  • Format: Hardcover
  • Copyright: 1999-02-01
  • Publisher: Prentice Hall Professional Technical Reference

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Supplemental Materials

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Table of Contents

SECTION I The Hotel Industry
The Traditional Hotel Industry
2(23)
The Modern Hotel Industry
25(29)
The Structure of the Hotel Industry
54(32)
SECTION II The Reservations Process
Reservation Data
86(22)
Making and Taking the Individual and Group Reservation
108(26)
Forecasting Availability and Overbooking
134(26)
SECTION III Guest Service and Rate Structures
Managing Guest Service
160(26)
The Guest Arrival Process
186(28)
Factors in the Room Rate
214(34)
SECTION IV The Hotel Revenue Cycle
Billing the Guest Ledger
248(30)
Cash Transactions
278(36)
Credit and the City Ledger
314(34)
SECTION V Rooms Management Technology
The Night Audit
348(30)
Property Management System Interfaces
378(37)
Glossary 415(12)
Bibliography 427(4)
Index 431

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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