Advances in Intelligence and Security Informatics

The Series in Intelligent Systems publishes titles that cover state of the art knowledge and the latest advances in research and development in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. The Series publishes titles in three core sub-topic areas: Intelligent Automation, Intelligent Transportation Systems, and Intelligent Computing. Titles focus on professional and academic reference works and handbooks. The readership for the series is broad, reflecting the wide range of intelligent systems interest and application, but focuses on engineering (in particular automation, control, mechatronics, robotics, transportation, automotive, aerospace), electronics and electronic design, and computer science. This book presents the latest issues and development in service science. (Service Science is the interdisciplinary approach to the study, design, and implementation of services systems - complex systems in which specific arrangements of people and technologies take actions that provide value for others. More precisely, service science has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another). Both theory and applications issues are covered in the book, which integrates a variety of disciplines - including areas in management, engineering, and information systems. These substantive topics are all related to service science from various perspectives. Extensive applications and cast studies of latest developments showcase current best practice and provide insights and guidelines to assist in building of successful service systems. Presents the latest service science research from both theoretical and applications perspectives Includes coverage of applications in a wide variety high growth sectors, along with real-world frameworks and design techniques Extensive applications and cast studies of latest developments showcase current best practice and provide insights and guidelines to assist in building of successful service systems.

Wenji Mao, Associate Professor, State Key Laboratory of Management and Control for Complex Systems, Institute of Automation, Chinese Academy of Sciences. Prof. Mao has published widely in ACM-, JEEE- and AAAI-sponsored journals arid conference proceedings, and serves as co-chairs and on the organizing and program committees of various international conferences and workshops on security informatics, social computing and intelligent agents. She is a member of ACM, AAAI, INFORMS and serves on the Technical Committee on Homeland Security of the IEEE Systems, Man, Cybernetics Society. Fei-Yue Wang, Professor, NUDT, Chinese Academy of Sciences. Currently, Prof. Wang is the Editor-in-Chief of the IEEE Intelligent Systems and IEEE Transactions on Intelligent Transportation Systems. He is a Fellow of IEEE, INCOSE, IFAC, ASME, and AAAS. In 2007, he received the 2nd Class National Prize in Natural Sciences of China and was awarded ACM Distinguished Scientist for his work in intelligent systems and social computing. In 2011, he received IEEE ITSS Outstanding ITS Research Award.