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Table of Contents
Section I: Introduction, History, and Basics of Guest Service
- Chapter 1: The Basics of Guest Service
- Chapter 2: Defining Guest Service
- Chapter 3: Problem-Solving for Guest Service
Section II: Relating Service to the Sectors of the Hospitality Industry: How Service Relates
- Chapter 4: The Guest Service of Food
- Chapter 5: The Guest Service of Beverages
- Chapter 6: The Guest Service of Lodging
- Chapter 7: The Guest Service of Events
- Chapter 8: The Guest Service of Travel and Tourism
- Chapter 9: The Guest Service of Casinos
Section III: Assessments and Planning
- Chapter 10: Research and Tools
- Chapter 11: Strategic Planning for Service
- Chapter 12: Developing a Staff
- Chapter 13: Marketing and Establishing an Image for Service