CART

(0) items

IT Service Management: Assessment, Planning, and Management,9781439827246
This item qualifies for
FREE SHIPPING!

FREE SHIPPING OVER $59!

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

IT Service Management: Assessment, Planning, and Management

by ;
Edition:
1st
ISBN13:

9781439827246

ISBN10:
1439827249
Format:
Hardcover
Pub. Date:
7/15/2014
Publisher(s):
CRC Press

Questions About This Book?

Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 1st edition with a publication date of 7/15/2014.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Summary

Implementing the ITIL methodology requires a long-term commitment of both people and resources. This book explains the preliminary due diligence, planning, and execution required to effectively institute ITIL as a way of business life. It presents the benefits of using this framework and details how to prepare an organization for the opportunities and challenges that this commitment brings. Including sample timelines, the author discusses how to successfully identify processes currently in place, understand the role each process plays in the organization, and determine if a process is really necessary. The text concludes with methods to sustain progress through organizational and personal performance activities.


Please wait while the item is added to your cart...