Service Work: Critical Perspectives

by University Of Wisconsin At Mad

• ISBN13: 9780415953160
• ISBN10: 0415953162
• Edition: 1st
• Format: Hardcover
• Copyright: 2008-08-20
• Publisher: Routledge

Summary

In an important sense contemporary economies are predominantly service economies. Critical social analysis, which has historically developed in relation to manufacturing settings, is beginning to address this central importance of service work. For instance, authors such as George Ritzer and Alan Bryman have developed a general approach to societies through root metaphors based in service settings (McDonaldization and Disneyization respectively). Other authors have applied particular traditions of critical social theory to the specificities of service work. This is an area of considerable and burgeoning intellectual energy and interest. At present, however, there is no one volume which brings together these different critical perspectives on services work. There is no volume which brings together these different critical perspectives and which reflects on their collective contribution, their compatibilities and their differences.

Table of Contents

List of Illustrations	p. ix
Notes on Contributors	p. xi
Acknowledgments	p. xvii
Critical Perspectives on Service Work: An Introduction	p. 1
Chaplin's Modern Times: Service Work, Anthenticity, and Nonsense at the Red Moon Cafe	p. 11
The Globalization of Nothing and the Outsourcing of Service Work	p. 31
The Disneyization of Society	p. 53
Understanding the Contradictory Lived Experience of Service Work: The Customer-Oriented Bureaucracy	p. 73
Labor Process Theory: Putting the Materiaism Back into the Meaning of Service Work	p. 91
Intersectionality in the Emotional Proletariat: A New Lens on Employment Discrimination in Service Work	p. 113
The Globalization of Care Work	p. 135
The Promsie of Service Worker Unionism	p. 153
Conclusion - Latte Capitalism and Late Capitalism: Reflections on Fantasy and Care as Part of the Service Triangle	p. 175
Index	p. 191
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