9781932531558

Six Sigma for Small Business

by
  • ISBN13:

    9781932531558

  • ISBN10:

    1932531556

  • Edition: 1st
  • Format: Paperback
  • Copyright: 10/25/2005
  • Publisher: Entrepreneur Press

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Supplemental Materials

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Summary

This is the only book that teaches a small business how to use the six sigma methodology Greg Brue was part of the original GE team under Jack Welch that developed the first large-scale six sigma program There are over 7.9 million small businesses in the United States, and they employ 99.7 percent of the workforce

Author Biography

Greg Brue is the world’s leading practitioner of six sigma. He worked with CEO Jack Welch to implement six sigma at General Electric, and his success model and training content have been the industry standard for more than a decade. As CEO of six sigma Consultants, Inc., he trains and mentors executives and conducts six sigma seminars and monthly boot camps. His clients have included Citibank,Target, DuPont, Raytheon, and Verizon.

Table of Contents

Preface xi
What Is Six Sigma and Why Should I Care?
1(15)
Welcome to Six Sigma
3(2)
Defining Six Sigma and Starting on the Path
5(1)
The Basic Components of Six Sigma
6(3)
Common Myths About Six Sigma
9(1)
Common Concerns About Implementing Six Sigma
10(3)
Finding Your Areas of Improvement
13(1)
Summary
14(2)
Six Sigma, Your Business, and You
16(14)
A Very Brief History of the Quality Movement
18(2)
Defining Quality for Small Business
20(1)
Six Sigma and Your Employees
21(3)
Six Sigma and Company Culture
24(1)
The Role of the Small Business Owner/Manager
24(2)
Progress Assessment
26(3)
Summary
29(1)
Defining Key Business Metrics for Six Sigma
30(17)
Examples of Business and Process Metrics
31(2)
The Benefits of Developing Metrics
33(1)
Good vs. Bad Metrics
33(1)
Determining Relevant Business Metrics
34(1)
General Guidelines for Setting and Using Metrics
35(1)
Using Metrics to Manage
36(1)
A Little Statistics
37(3)
Curves and Straight Lines
40(3)
Using Metrics to Manage a Core Process
43(3)
Summary
46(1)
Staffing Your Six Sigma Initiative
47(21)
Key Six Sigma Players
49(1)
Executive Leader(s)
50(1)
Champions
51(2)
Black Belts
53(1)
Master Black Belt
54(1)
Green Belts
55(1)
Project Team Members
56(1)
Key Six Sigma Players in Your Organization
56(1)
Filling Key Roles
56(4)
Training and Training Resources
60(5)
Additional Resources: Time and Money
65(1)
Moving Forward---Plan It!
65(1)
Advanced Planning Required to Launch Your Six Sigma Initiative
66(1)
Summary
67(1)
Selecting Your Six Sigma Project
68(16)
Key Criteria for Project Selection
69(1)
The Low-Hanging vs. Rotted Fruit
70(2)
Scoping a Project
72(1)
Project Ideas
72(2)
Critical-to-Quality
74(1)
The Project Problem Statement
75(1)
The Project Objective Statement
75(1)
A Good Project
76(1)
A Bad Project
77(1)
Using Your Data: Pareto Charts
77(4)
Picking Your Project
81(2)
Summary
83(1)
Your Six Sigma Project: The Define Phase
84(22)
Overview of the Define Phase
86(1)
Step 1: Identify the Problems in Your Process
87(1)
Step 2: Identify the Process Owner/Sponsor
87(1)
Step 3: Begin the Project Charter
88(1)
Step 4: Assemble the Project Team
88(3)
Step 5: Build a RACI Chart
91(1)
Step 6: Collect Customer Data
92(1)
Step 7: Translate VOC into CTQs
93(7)
Step 8: Develop Problem Statements
100(1)
Step 9: Establish Project Metrics
101(1)
Step 10: Focus on the Vital Few Factors
101(2)
Step 11: Identify Necessary Resources
103(1)
Step 12: Create a Project Plan
103(1)
Step 13: Conduct a Phase-Gate Review
104(1)
Conclusion
104(1)
Summary of the Major Steps in the Define Phase
104(2)
Your Six Sigma Project: The Measure Phase
106(21)
Can You Trust Your Data?
108(4)
Overview of the Measure Phase
112(1)
Steps 1 and 3: Select Y's and Identify X's
113(1)
Step 2: Define Performance Standards for Y's
114(1)
Step 4: Validate the Measurement System for Y's and X's
114(1)
Step 5: Collect New Data
115(1)
Step 6: Establish Process Credibility for Creating Y
116(7)
Step 7: Conduct a Phase-Gate Review
123(1)
Conclusion
123(1)
Summary of the Major Steps in the Measure Phase
124(1)
Sigma Abridged Conversion Table
125(2)
Your Six Sigma Project: The Analyze Phase
127(15)
Overview of the Analyze Phase
132(1)
Step 1: Localize the Problem
133(2)
Step 2: State the Relationship You Are Trying to Establish
135(1)
Step 3: Establish the Hypothesis
135(1)
Step 4: Decide on Appropriate Techniques to Test the Hypothesis
136(1)
Step 5: Test the Hypothesis Using the Data Collected in the Measure Phase
137(1)
Step 6: Analyze the Results and Reach Conclusions
138(1)
Step 7: Validate the Hypothesis
139(1)
Step 8: Conduct a Phase-Gate Review
140(1)
Conclusion
140(1)
Summary of the Major Steps in the Analyze Phase
140(2)
Your Six Sigma Project: The Improve Phase
142(23)
The Improve Phase
144(2)
Correlation Analysis
146(7)
Design of Experiments
153(2)
Overview of the Improve Phase
155(1)
Step 1: Define the Problem
155(1)
Step 2: Establish the Experimental Objective
155(1)
Step 3: Select the Variables and Choose the Levels for the Input Variables
156(1)
Step 4: Select the Experimental Design
156(2)
Step 5: Run the Experiment and Collect Data
158(2)
Step 6: Analyze the Data
160(2)
Step 7: Draw Practical Conclusions
162(1)
Step 8: Replicate or Validate the Experimental Results
163(1)
Step 9: Conduct a Phase-Gate Review
163(1)
Conclusion
164(1)
Summary of the Major Steps in the Improve Phase
164(1)
Your Six Sigma Project: The Control Phase
165(26)
The Control Phase
166(2)
Statistical Process Control (SPC)
168(1)
Overview of the Control Phase
169(1)
Step 1: Select the Variable to Chart
169(1)
Step 2: Select the Type of Control Chart to Use
170(1)
Step 3: Determine Rational Subgroup Size and Sampling Interval/Frequency
170(2)
Step 4: Determine Measurement Methods and Criteria
172(1)
Step 5: Calculate the Parameters of the Control Chart
172(9)
Step 6: Develop a Control Plan
181(2)
Step 7: Train the People and Use the Charts
183(4)
Step 8: Conduct a Phase-Gate Review
187(1)
Mistake Proofing
188(1)
Conclusion
189(1)
Summary of Major Steps in the Control Phase
190(1)
Sustain Your Six Sigma Gains
191(10)
Taking Stock
192(1)
What Makes a Six Sigma Implementation Successful?
193(3)
Case Studies
196(2)
The Six Sigma Epilogue
198(3)
Index 201

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