Social Intelligence : The New Science of Success

by Albrecht, Karl

Edition:

1st

ISBN13:

9780470444344

ISBN10:

0470444347

Format:

Paperback

Pub. Date:

2/24/2009

Publisher(s):

Pfeiffer

Other versions by this Author

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Summary

Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar," an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level. This book is filled with intriguing concepts, enlightening examples, stories, cases, situational strategies, and a self-assessment tool - all designed to help you learn to navigate social situations more successfully.

Author Biography

Karl Albrecht is a management consultant, executive advisor, futurist, speaker, and a prolific author. As chairman of Karl Albrecht International, he is known worldwide as a key thought leader in business. He is the author of such best-selling books as Service America!, Brain Power, The Northbound Train, and The Power of Minds at Work.

Foreword	p. vii
Acknowledgment	p. ix
Preface	p. xi
A Different Kind of "Smart"	p. 1
Old Wine in New Bottles?	p. 3
Going Beyond IQ	p. 6
EI, SI, or Both?	p. 10
From Toxic to Nourishing	p. 12
Blind Spots, Lenses, and Filters	p. 14
Social Halitosis, Flatulence, and Dandruff	p. 16
The "Dilbert" Factor	p. 23
Can We Become a Socially Smarter Species?	p. 25
S.P.A.C.E.: The Skills of Interaction	p. 28
"S" Stands for Situational Awareness	p. 33
Situational Dumbness and Numbness	p. 34
Ballistic Podiatry: Making the Worst of a Situation	p. 36
Reading the Social Context	p. 38
What to Look For	p. 40
The Proxemic Context	p. 41
The Behavioral Context	p. 47
The Semantic Context	p. 51
Navigating Cultures and Subcultures	p. 58
Codes of Conduct: Violate the Rules at Your Peril	p. 61
Building the Skills of Situational Awareness	p. 66
"P" Stands for Presence	p. 69
Being There	p. 70
Is Charisma Over-Rated?	p. 72
Do Looks Matter?	p. 75
Reading (and Shaping) the "Rules of Engagement"	p. 75
The Ugly American Syndrome	p. 78
More of You, Less of Me	p. 80
A Case of Attitude	p. 82
Building the Skills of Presence	p. 85
"A" Stands for Authenticity	p. 87
Take a Tip from Popeye	p. 88
It's a Beautiful Day in the SI Neighborhood	p. 90
The Snap-On Smile: Can You Fake Sincerity?	p. 93
Left-Handed Compliments	p. 94
The Puppy Dog Syndrome	p. 97
Narcissism: It's Really All About Me	p. 98
Head Games, Power Struggles, and Manipulation	p. 102
Building the Skills of Authenticity	p. 105
"C" Stands for Clarity	p. 107
A Way with Words	p. 108
Hoof-in-Mouth Disease: Sometimes Silence Works Best	p. 110
Role-Speak and Real-Speak	p. 114
Helicopter Language and Elevator Speeches	p. 116
"Clean" Language and "Dirty" Language	p. 119
Verbal Bludgeons	p. 121
Taking a Brain for a Walk	p. 125
The Power of Metaphor	p. 128
E-Prime: the Language of Sanity	p. 130
Building the Skills of Clarity	p. 135
"E" Stands for Empathy	p. 137
What Destroys Empathy?	p. 138
What Builds Empathy?	p. 142
The Platinum Rule	p. 147
The Irony of Empathic Professions	p. 149
L.E.A.P.S.: Empathy by Design	p. 152
Empathy in Four Minutes	p. 154
Building the Skills of Empathy	p. 156
Assessing and Developing SI	p. 159
Assessing Your Interaction Skills	p. 160
Self-Awareness: Seeing Yourself as Others See You	p. 166
Assessing Your Interaction Style: Drivers, Energizers, Diplomats, and Loners	p. 168
The Strength-Weakness Irony	p. 177
Priorities for Improvement	p. 180
SI in the World of Work: Some Reflections	p. 185
The Real and Legal Consequences of Social Incompetence	p. 184
Cultures of Conflict and Craziness	p. 187
Hierarchies, Testosterone, and Gender Politics	p. 193
Getting it Right at Work and Wrong at Home	p. 198
The Diversity Puzzle	p. 200
Ritual, Ceremony, and Celebration	p. 203
Positive Politics: Getting Ahead with Your Value System Intact	p. 207
SI in Charge: Thoughts on Developing Socially Intelligent Leaders	p. 211
The S.O.B. Factor	p. 212
Executive Hubris: Its Costs and Consequences	p. 216
Best Boss, Worst Boss	p. 219
P.O.W.E.R.: Where It Comes From, How to Get It	p. 222
How the Worst Bastards on the Planet Get and Keep Power	p. 224
The Algebra of Influence	p. 226
S.P.I.C.E.: Leading When You're Not In Charge	p. 227
SI and Conflict: Thoughts About Getting Along	p. 233
The Double Spiral of Conflict	p. 234
Why Argue?	p. 241
Crucial Conversations	p. 243
Added Value Negotiating	p. 246
Epilogue. SI and the Next Generation: Who's Teaching Our Kids?	p. 253
Our Children Are Not Our Children	p. 254
The (Only) Ten Basic News Stories	p. 256
Anxiety Drives Attention	p. 260
Breaking the Addiction to Television	p. 262
The Buying of Our Babies	p. 265
Video Games: The New Sandlot	p. 267
Teachers, Parents, or Neither?	p. 270
Belonging or Be Longing?	p. 272
The S.P.A.C.E. Solution for Schools	p. 276
A Prescription for SI at Every Age	p. 278
Index	p. 281
About the Author	p. 289
Table of Contents provided by Ingram. All Rights Reserved.