9780205341986

Social Worker as Manager, The: A Practical Guide to Success

by
  • ISBN13:

    9780205341986

  • ISBN10:

    0205341985

  • Edition: 5th
  • Format: Paperback
  • Copyright: 1/1/2008
  • Publisher: Allyn & Bacon
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Summary

The fourth edition of The Social Worker as Manager combines presentation of theory and techniques along with practical advice that will help readers become successful managers. This book was written for readers who wish to understand the role of manager within human service agencies and who seek practical advice on how to perform effectively in such roles. It discusses those functions and tasks that managers at all levels-from supervisors to executive directors-perform to ensure the attainment of organizational goals. This edition is easy to read, conversational, and contains many new and revised examples, topics, and practical applications throughout. For anyone interested in social work administration, social work management, and administrative supervision.

Table of Contents

Preface vii
PART ONE Management in Perspective 1(70)
Definitions and Assumptions
3(18)
If There Were No Management
3(2)
What Is Management?
5(2)
The Functions of Management
7(1)
Management as Both a Science and an Art
8(3)
Management Ethics
11(1)
Avoiding Misconceptions about Management
12(5)
The Presence of Management
17(2)
Summary
19(1)
Endnotes
20(1)
The Context of Human Services Management
21(26)
The Task Environment
21(11)
Comparing Human Service Organizations and Businesses
32(13)
Summary
45(1)
Endnotes
46(1)
Historical Origins of Current Management Theories
47(24)
Scientific Management
48(3)
Administrative Management
51(3)
Bureaucratic Management
54(5)
Responses to Classical Management Theories
59(10)
Summary
69(1)
Endnotes
69(2)
PART TWO The Functions of Management 71(192)
Influencing by Planning
73(24)
What Is Planning?
73(1)
The Planning Menu
74(15)
Types of Planning That Occur Within Human Service Organizations
89(6)
Summary
95(1)
Endnotes
96(1)
Creating and Managing Staff Diversity
97(32)
Issues That Affect Hiring
97(5)
The Staff Menu
102(10)
Creating the Best Mix of Staff Types
112(2)
Other Forms of Diversity in the Workplace
114(1)
Diversity among Subordinates
114(3)
Diversity among Managers
117(6)
Another Way of Viewing Diversity
123(4)
Summary
127(1)
Endnotes
127(2)
Promoting Work Performance
129(34)
Understanding Motivation
129(1)
Classical Theories of Motivation
129(9)
Other Factors That Affect Motivation
138(5)
Supporting Growth
143(1)
Growth through Supervision
144(5)
Growth through Continuing Education
149(10)
Summary
159(1)
Endnotes
160(3)
Staff Evaluations and Personnel Actions
163(28)
Staff Performance Evaluations
163(11)
Promotions
174(6)
Progressive Discipline
180(9)
Summary
189(1)
Endnotes
190(1)
Organizing Work Activities
191(26)
Basic Ways of Organizing
191(4)
The Departmentation Menu
195(10)
Combining two or More Methods of Departmentation
205(1)
Delegation as a Way of Organizing
206(9)
Summary
215(1)
Endnotes
216(1)
Controlling Staff Behavior
217(24)
The Elements of Control
217(2)
The Basis for Control
219(1)
The Control Menu
220(13)
The Ideal Control Package
233(5)
The Optimum Amount of Control
238(1)
Summary
239(1)
Endnotes
239(2)
Leading
241(22)
The Elements of Leadership
241(1)
Theories of Leadership
242(2)
Conceptual Models of Leadership
244(5)
Other Variables in the Leadership Equation
249(1)
Creating the Right Organizational Climate
250(11)
Summary
261(1)
Endnotes
262(1)
PART THREE Completing the Management Picture 263(56)
Other Important Management Tasks
265(28)
Financial Management
265(2)
Time Management
267(1)
Change Management
268(7)
Technology Management
275(5)
Management of Staff Turnover
280(8)
Program Evaluation
288(3)
Summary
291(1)
Endnotes
291(2)
Becoming an Effective Manager
293(26)
Common Sources of Stress
293(5)
Is a Management Career Right for Me?
298(7)
Taking the Job
305(6)
Developing a Management Style
311(2)
Managers' Needs and Organizational Needs
313(2)
Becoming a Better Manager
315(1)
Summary
316(1)
Endnotes
316(3)
Index 319

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