Speaking Your Way to Success

by Lindsell-Roberts, Sheryl

• ISBN13: 9780547255187
• ISBN10: 0547255187
• Edition: 1st
• Format: Paperback
• Copyright: 2010-04-21
• Publisher: Houghton Mifflin Harcourt

Summary

In Speaking Your Way to Success, Sheryl Lindsell-Robertsdraws on twenty-five years of experience as a businesscommunications expert to deliver straightforward guidelinesfor today's professionals on how to speak powerfully andeffectively. Whether talking in front of a large group orengaging in a one-to-one conversation, this book will helpanyone to speak up, speak well, and get noticed.Chapters include:'¢ Making Introductions'¢ Developing Listening Skills'¢ Using Politically Neutral Terms'¢ Speaking in Public'¢ Interviewing and Being Interviewed'¢ Communicating Cross-Culturally'¢ Harnessing the Power of Today'sMultigenerationalWorkforceIn her signature no-nonsense style, Lindsell-Robertsshows speakers how to pay attention to their audience,support their words with body language, interject storiesthe audience will relate to and enjoy, encourage audienceinteraction, and more.This book is packed with specific suggestions that canbe applied immediately on topics such as giving and receivingcompliments, keeping a conversation going, asking for araise, and cold calling. There are strategies for introducingyourself when you don't know anyone at an event, techniquesfor initiating conversation, and a checklist for rating yourlistening skills. Lindsell-Roberts also has a proven, no-failattack plan for how to work a room.Stop lurking quietly in the shadows and start speakingyour way to success!

Author Biography

Sheryl Lindsell-Roberts facilitates business writing, technical writing, and email workshops and coaches clients on how to speak their way to success. She is the author of 23 books.

Table of Contents

Acknowledgments	p. ix
Introduction	p. xi
Getting Down To Basics	p. 1
Making Introductions	p. 3
Pleased to Meet You	p. 3
Introducing Others	p. 4
Introducing Yourself	p. 7
Introducing a Guest Speaker	p. 8
The Golden Handshake	p. 9
Engaging in Masterful Conversations	p. 11
Rating Yourself as a Conversationalist	p. 11
Conversation Starters	p. 12
Keeping Conversations Going	p. 14
Ending Conversations Gracefully	p. 17
Gender Differences	p. 18
Interpreting Body Language	p. 21
Keeping the Fashion Police at Bay	p. 22
Interpreting Gestures	p. 25
Being Attuned to Cultural Differences When Gesturing	p. 29
The Language of “After Hours”	p. 31
Developing Listening Skills	p. 33
Checking to See If You're a Good Listener	p. 34
Developing Active Listening Skills	p. 36
Tips for Managers	p. 39
Tips for Parents	p. 41
Tips for Teachers to Teach Children	p. 43
Tips for College Students	p. 43
Making Proper Word Choices	p. 45
Words for Impact	p. 45
Punctuation	p. 56
Common Grammatical Faux Pas	p. 57
Using Politically Neutral Terms	p. 64
Using Neutral Terms	p. 64
In the Workplace	p. 67
Communicating with People with Disabilities	p. 69
Dispelling Fears of Potential Employers	p. 76
Getting Down To Specifics	p. 79
Using the Telephone Effectively	p. 81
Inbound Calls	p. 82
Outbound Calls	p. 85
Managing Telephone Time Efficiently	p. 87
Telemarketers	p. 88
Voice Mail	p. 89
Cold Calling	p. 91
Cell Phone Etiquette	p. 96
Call Centers/Customer Service	p. 99
Developing Professional Networks	p. 101
Elevator Pitch	p. 102
Tag Line	p. 105
Verbal Branding	p. 105
Business Cards	p. 108
Name Badge	p. 110
Work a Room	p. 111
Referrals	p. 116
Trade Shows and Conventions	p. 119
Social Networking	p. 121
Speaking in Public	p. 122
Planning Your Talk	p. 122
Developing Your Text	p. 129
Delivering Your Talk	p. 138
Resources	p. 143
Interviewing and Being Interviewed	p. 146
Get Ready, Get Dressed, Go!	p. 146
Typical Interviewer Questions	p. 147
Typical Interviewee Questions	p. 151
Dealing with Difficult Issues	p. 152
Checking References	p. 157
Older Workers Interviewing Gen Xers and Gen Yers	p. 159
Types of Interviews	p. 160
Conducting and Participating in Business Meetings	p. 168
The Proof Is in the Planning	p. 168
Put on Your Meeting Strategist's Hat	p. 169
Selecting the Ideal Speaker	p. 175
Virtual Meetings	p. 176
Multilingual Meetings	p. 180
Multigenerational Considerations	p. 180
Communicating Cross-Culturally	p. 184
Creating an Inclusive Business Environment	p. 185
Traveling Abroad	p. 187
Harnessing the Power of Today's Multigenerational Workforce	p. 200
Understanding What Makes Each Generation Tick	p. 201
Common to All Generations	p. 206
Younger Workers Reporting to Older Generations	p. 208
Older Workers Reporting to Younger Generations	p. 210
Employing Appreciative Inquiry	p. 215
Who Uses AI and Why	p. 216
Four Stages of AI	p. 217
Turning Negatives into Positives	p. 219
Speaking in General	p. 221
Asking for a Raise	p. 221
Exit Interview	p. 224
Press Interview	p. 225
Office Gossip	p. 227
Getting Along with Coworkers	p. 229
Dealing with a Toxic Boss	p. 232
Saying No to Your Boss	p. 235
Dealing with Outsourced Providers	p. 237
Effective Feedback	p. 239
Performance Appraisals	p. 240
Giving and Accepting Compliments	p. 242
Giving and Accepting Gifts	p. 243
Wining and Dining	p. 245
Index	p. 249
About the Author	p. 257
More Praise for Speaking Your Way to Success	p. 258
Table of Contents provided by Ingram. All Rights Reserved.