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SPHR Exam Prep: Senior Professional in Human Resources,9780789734976

SPHR Exam Prep: Senior Professional in Human Resources

by
Edition:
1st
ISBN13:

9780789734976

ISBN10:
0789734974
Format:
Paperback w/CD
Pub. Date:
1/1/2006
Publisher(s):
Pearson Education
List Price: $54.99
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  • SPHR Exam Prep : Senior Professional in Human Resources
    SPHR Exam Prep : Senior Professional in Human Resources




Summary

Score higher on your SPHR exam with the most comprehensive book on the market. The SPHR Exam Prep is the most comprehensive SPHR book on the market. Written by Larry Phillips, a leading expert on the SPHR exam, each exam objective is thoroughly detailed, providing you with the exact information you need to know to score higher on your exam. The SPHR Exam Prep also features the Exam Prep Proven Method of Study, which includes Exam Alerts, tips, notes, sidebars, hundreds of SPHR practice questions, relevant exercises, review breaks, a glossary, objective reference sheet, a practice exam CD, and a full practice exam in the book. The book provides succinct information regarding the various sub-disciplines of the body of knowledge of Human Resource Management and emphasized those areas that are covered on the SPHR examination. The SPHR Exam Prep will help you assess your exam readiness with practice exam questions along with helping you develop effective study habits tailored for SPHR exam preparation. As an HR professor, the author has unique and time-tested methods that will help you make effective use of your time and preferred learning styles. This book will serve as the perfect complement to the larger and very deep SPHR training courses that exist today. The SPHR Exam Prep book will cut to the chase and tell you what you need to know in order to pass the exam and what content to focus on should you attend larger training courses.

Table of Contents

Introduction 1(1)
How This Book Helps You
2(11)
Organization
2(1)
Instructional Features
2(1)
Extensive Practice Test Options
3(1)
Final Review
3(10)
Study and Exam Prep Tips
13(650)
Learning Styles
13(2)
General Study Tips
15(3)
Study Strategies
15(2)
Design Your Own Personal Study Plan
17(1)
Pretesting
17(1)
General Test-Taking Tips
18(1)
SPHR-Specific Information, Study, and Test-Taking Tips
18(9)
How Is the SPHR Exam Administered?
18(1)
How Is the SPHR Exam Put Together?
19(1)
SPHR Exam Format
19(1)
SPHR Preparation Options
20(2)
SPHR-Specific Test Preparation Tips
22(1)
Strategies and Tips for SPHR Exam Day
22(5)
Part I Exam Preparation
The SPHR Certification Process
27(10)
Is This the Correct Certification for Me?
30(1)
Am I Eligible?
30(1)
What Is the Application Process?
31(1)
How Do I Schedule the Examination?
32(1)
What Is the Examination Like?
32(1)
How Should I Study?
33(3)
What Should I Do on Examination Day and During the Exam?
34(1)
How Is Passing Determined?
35(1)
What About Recertification?
36(1)
Summary
36(1)
Apply Your Knowledge
36(1)
Strategic Management
37(98)
Introduction
43(1)
The Role of HR in Organizations
43(22)
History of HR
44(1)
Current Roles of HR
44(3)
HR Professional Associations
47(1)
HR As a Profession
48(1)
Integrating HR Roles and HR Management Functions
49(1)
Evolving Issues in HR Management
50(3)
Managing Projects
53(4)
Project Monitoring
57(2)
Managing Organizational Change
59(1)
Managing Outsourcing Vendors
59(3)
HR and Technology
62(3)
The Strategic Planning Process
65(5)
Strategy Formulation
65(1)
Development of Strategic Objectives
66(3)
Advantages and Disadvantages of Strategic Planning
69(1)
HR Strategic Planning
69(1)
Environmental Scanning
70(5)
Components of the Environment
71(2)
Environmental Scanning Process
73(1)
Environmental Scanning Outcomes
74(1)
Understanding the Organization
75(23)
Functions of an Organization
75(10)
Sales and Marketing
85(1)
Information Technology
86(1)
Organizational Design
87(2)
Organizational Structure
89(3)
Chain of Command
92(1)
Organizational Models
93(2)
Boundaryless Organizations
95(1)
Mechanistic Organizations
96(1)
Organic Organizations
96(1)
Concentrated Structures
97(1)
Organizational Strategy
97(1)
Measuring HR Effectiveness
98(15)
HR Audit
98(2)
Balanced Scorecard and HR Scorecard
100(1)
Metrics
101(3)
Research
104(4)
Data Collection
108(1)
Data Analysis
108(1)
Frequency Distributions
109(4)
The Role of HR in Organizational Ethics
113(7)
HR's Role in Ethics
114(1)
Ethical Issues in the Workplace
115(2)
Employment Practices
117(1)
Releasing Employee Personnel Information
117(1)
Drug Testing
117(1)
Credit and Background Checks
118(1)
Lie Detector Tests
118(1)
Ethics Programs
118(1)
Impact of the Organization's Culture on Ethics
119(1)
Organizational Social Responsibility
119(1)
The Legislative Environment
120(2)
The Legislative Process
120(1)
Communicating with Legislators
121(1)
Monitoring the Legislative Environment
121(1)
Strategic Considerations for the SPHR
122(1)
Chapter Summary
123(2)
Key Terms
123(2)
Apply Your Knowledge
125(2)
Exercises
125(1)
Review Questions
126(1)
Exam Questions
127(8)
Answers to Exercises
129(1)
Answers to Review Questions
130(2)
Answers to Exam Questions
132(1)
Suggested Readings and Resources
133(2)
Workforce Planning and Employment
135(116)
Introduction
141(1)
Workforce Planning and Employment Law
142(27)
Civil Rights Act of 1866
143(1)
United States Constitution
143(1)
Equal Pay Act (1963)
143(1)
Civil Rights Act of 1964
144(2)
Executive Orders 11246 (1965), 11375 (1967), and 11478 (1969)
146(1)
Age Discrimination in Employment Act of 1967
147(1)
Consumer Credit Protection Act (1968)
148(1)
Fair Credit Reporting Act (1970)
148(1)
Rehabilitation Act of 1973
149(1)
Vietnam Era Veterans' Readjustment Assistance Act (1974)
150(1)
Privacy Act of 1974
150(1)
Pregnancy Discrimination Act (1978)
151(1)
Uniform Guidelines on Employee Selection Procedures (1978)
151(4)
Immigration Reform and Control Act (1986)
155(1)
Worker Adjustment and Retraining Notification Act (1988)
156(1)
Employee Polygraph Protection Act (1988)
157(1)
Americans with Disabilities Act (1990)
158(5)
Civil Rights Act of 1991
163(1)
Uniformed Services Employment and Reemployment Act (1994)
164(1)
Congressional Accountability Act (1995)
164(1)
Fair and Accurate Credit Transactions Act (2003)
165(1)
Precedent Case Law
165(4)
Affirmative Action and Equal Employment Opportunity
169(7)
Affirmative Action
169(4)
EEOC Complaint Process
173(3)
Gender Discrimination
176(4)
Sexual Harassment
176(2)
The Broad Scope of Hostile Environment
178(1)
Harassment Prevention Programs and Affirmative Defense
179(1)
Sexual Orientation Issues
180(1)
Workforce Planning
180(7)
Forecasting Workforce Needs
181(2)
Determining Internal and External Supply of Employees
183(2)
Determination of Strategies
185(2)
Job Analysis
187(11)
The Job Analysis Process
188(1)
Job Analysis Information Requirements
189(1)
Data Collection Methods
190(3)
Writing Job Descriptions and Job Specifications
193(3)
Competencies and the Future of Job Analysis
196(2)
Recruitment
198(12)
Internal Recruiting
200(2)
External Recruiting
202(5)
Evaluating Recruitment Effectiveness
207(3)
Contingent Workforce
210(3)
Selection
213(12)
Development of Selection Criteria
214(1)
The Selection Process
215(9)
Evaluation of the Selection Process
224(1)
Post-Offer Employment Practices
225(2)
Employment Offers
225(1)
Employment Contracts
226(1)
Medical Tests
226(1)
Relocation
227(1)
Organizational Exit
227(5)
Layoffs
228(3)
Exit Interviews
231(1)
Wrongful Termination
231(1)
Management of Employment Records
232(3)
Strategic Considerations for the SPHR
235(1)
Chapter Summary
236(4)
Key Terms
236(4)
Apply Your Knowledge
240(2)
Exercises
240(1)
Review Questions
241(1)
Exam Questions
242(9)
Answers to Exercises
244(1)
Answers to Review Questions
245(3)
Answers to Exam Questions
248(1)
Suggested Readings and Resources
249(2)
Human Resource Development
251(96)
Introduction
256(1)
Human Resource Development Law
257(4)
Common Law
257(1)
Patents
257(1)
Workers' Compensation
257(1)
Civil Rights Act (1964)
257(1)
Age Discrimination in Employment Act (1976)
258(1)
Copyright Act (1976)
258(3)
Americans with Disabilities Act (1990)
261(1)
Learning and Motivation
261(14)
Adult Learning
261(2)
Learning
263(1)
Learning Styles
263(1)
Learning Curves
264(1)
Levels of Learning
265(1)
Motivation
266(9)
HRD Process
275(21)
Needs Assessment
277(4)
Program Design
281(2)
Program Development
283(3)
Implementation of Programs
286(4)
Evaluation of Programs
290(6)
Career Development
296(8)
Career Stages
298(1)
Career Development Programs
299(3)
Special Issues in Career Development
302(2)
Leadership Development
304(8)
Leadership Versus Management
304(1)
Types of Leadership
304(2)
Leadership Theory
306(6)
Organizational Development
312(9)
Organizational Culture
312(1)
The OD Process
313(1)
Organizational Change
314(3)
Learning Organization
317(1)
OD Interventions
318(3)
Performance Management
321(13)
Setting Performance Standards
321(1)
Performance Appraisals
322(12)
Strategic Considerations for the SPHR
334(1)
Chapter Summary
335(1)
Key Terms
335(1)
Apply Your Knowledge
336(2)
Exercises
336(1)
Review Questions
337(1)
Exam Questions
338(9)
Answers to Exercises
340(1)
Answers to Review Questions
341(2)
Answers to Exam Questions
343(2)
Suggested Readings and Resources
345(2)
Compensation and Benefits
347(90)
Introduction
351(1)
Definition of Compensation and Benefits
351(3)
Goals and Purposes of Compensation
352(2)
Compensation and Benefits Law
354(16)
Workers' Compensation (1911+)
354(1)
Davis-Bacon Act (1931)
355(1)
Copeland Act (1934)
355(1)
Social Security Act (1935)
355(1)
Walsh-Healy Public Contacts Act (1936)
356(1)
Fair Labor Standards Act (1938)
356(4)
Portal-to-Portal Act (1947)
360(1)
Equal Pay Act (1963)
361(1)
Civil Rights Act (1964)
362(1)
McNamara-O'Hara Service Contract Act (1965)
362(1)
Age Discrimination in Employment Act (1967)
362(1)
Employee Retirement Income Security Act (1974)
362(1)
Revenue Act (1978)
363(1)
Consolidated Omnibus Budget Reconciliation Act (1985)
364(1)
Civil Rights Act (1991)
365(1)
Family and Medical Leave Act (1993)
365(2)
Uniformed Services Employment and Reemployment Rights Act (1994)
367(1)
Health Insurance Portability and Accountability Act (1996)
368(1)
Miscellaneous Laws and Regulations Affecting Compensation
368(2)
Basic Strategic and Compensation Philosophy Considerations
370(5)
Employee Versus Independent Contractor
370(2)
Lead or Lag the External Labor Market
372(1)
Entitlement-Based or Performance-Based Philosophy
373(1)
Alignment with the Business Strategy
374(1)
Alignment with the Organizational or Product Life Cycle
375(1)
Design and Development of the Compensation System
375(34)
Job Analysis
376(1)
Job Evaluation
376(8)
Job Pricing
384(3)
Developing the Pay Structure
387(6)
Incentive Pay
393(7)
Special Types of Compensation
400(9)
Benefits
409(14)
Legislatively Mandated Benefits
409(3)
Unemployment Benefits
412(1)
Voluntary Benefits
413(8)
Benefit Cost Containment and Flexibility
421(2)
Strategic Considerations for the SPHR
423(4)
Chapter Summary
427(1)
Key Terms
427(1)
Apply Your Knowledge
428(3)
Exercises
428(2)
Review Questions
430(1)
Exam Questions
431(6)
Answers to Exercises
433(1)
Answers to Review Questions
433(1)
Answers to Exam Questions
434(1)
Suggested Readings and Resources
435(2)
Employee and Labor Relations
437(72)
Introduction
442(1)
A Brief History of Employee and Labor Relations
442(5)
Employee and Labor Relations: 1776--1819
442(1)
Employee and Labor Relations: 1820--1869
443(1)
Employee and Labor Relations: 1870--1934
443(1)
Employee and Labor Relations: 1935--Present
444(2)
Union Organizational Structure
446(1)
Employee and Labor Relations Law
447(5)
Sherman Antitrust Act (1890)
447(1)
Railway Labor Act (1926)
447(1)
Norris-LaGuardia Act (1932)
448(1)
National Industrial Recovery Act (1933)
448(1)
Wagner Act (1935)
448(1)
Taft-Hartley Act (1947)
449(1)
Landrum-Griffin Act (1959)
450(1)
Significant NLRB and Judicial Decisions
451(1)
The Union Certification Process
452(7)
Initial Contact and Interest Building
453(2)
Election Campaign
455(3)
Decertification
458(1)
Deauthorization
458(1)
The Collective Bargaining Process
459(12)
Good Faith Bargaining
459(1)
Bargaining Items
460(11)
Contract Administration
471(13)
Grievance Procedure
472(1)
Arbitration
473(2)
Appeal and Impact of Unionism
475(3)
The NLRB ULP Complaint Process
478(2)
Public Sector Employee and Labor Relations
480(1)
International Employee and Labor Relations
481(3)
Unionism in the Twenty-First Century
484(1)
Employee and Labor Relations in a Nonunion Environment
484(13)
Employee Rights and Obligations in a Nonunion Setting
485(3)
Employee Discipline
488(4)
Dispute Resolution
492(1)
Employee Involvement Programs
493(4)
Strategic Considerations for the SPHR
497(2)
Chapter Summary
499(1)
Key Terms
499(1)
Apply Your Knowledge
500(2)
Exercises
500(1)
Review Questions
501(1)
Exam Questions
502(7)
Answers to Exercises
504(1)
Answers to Review Questions
505(2)
Answers to Exam Questions
507(1)
Suggested Readings and Resources
508(1)
Occupational Health, Safety, and Security
509(154)
Introduction
512(6)
A Brief History of Health, Safety, and Security
513(1)
Health, Safety, and Security Law
514(4)
OSHA Standards
518(6)
The General Duty Clause
518(2)
Ergonomics
520(1)
Exemption from Standards
520(1)
OSHA Inspection Process
521(3)
OSHA Record Keeping Requirements
524(1)
Safety Programs
524(3)
Why Do Accidents Occur?
524(1)
Components of the Program
525(1)
Accident Investigation Procedures
526(1)
Occupational Health Programs
527(3)
Employee Assistance Programs
527(1)
Wellness Programs
527(1)
Stress Reduction Programs
528(1)
Smoking Cessation Programs
528(1)
Drug Testing
529(1)
Substance Abuse
529(1)
Obesity Prevention and Control
529(1)
Indoor Air Quality
530(1)
Security Programs
530(3)
Security Plans
530(1)
Computer Security
531(1)
Physical Security
531(1)
Workplace Violence
532(1)
Employee Privacy
533(1)
Strategic Considerations for the SPHR
533(2)
Chapter Summary
535(1)
Key Terms
535(1)
Apply Your Knowledge
536(1)
Exercises
536(1)
Review Questions
537(1)
Exam Questions
537(10)
Answers to Exercises
539(1)
Answers to Review Questions
540(2)
Answers to Exam Prep Questions
542(1)
Suggested Readings and Resources
543(4)
Part II: Final Review
Practice Exam
547(54)
Exam Questions
547(54)
Practice Exam Answers
601(30)
Part III: Appendixes
Appendix A: CD Contents and Installation Instructions
631(6)
Multiple Test Modes
631(1)
Study Mode
631(1)
Certification Mode
631(1)
Custom Mode
631(1)
Adaptive Mode
631(1)
Missed Question Mode
632(1)
Non-Duplicate Mode
632(1)
Question Types
632(1)
Random Questions and Order of Answers
632(1)
Detailed Explanations of Correct and Incorrect Answers
633(1)
Attention to Exam Objectives
633(1)
Installing the CD
633(1)
Creating a Shortcut to the MeasureUp Practice Tests
634(1)
Technical Support
635(2)
Appendix B: Glossary
637(26)
Index 663

Excerpts

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