Strategic Continuous Process Improvement

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 11/14/2011
  • Publisher: McGraw-Hill Education

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Proven strategies for achieving continuous process improvement Strategic Continuous Process Improvementhelps you understand the various tools and methodologies available, which tool to use, and when to use it. The book gives you a strategic way to look at continuous process improvement (CPI), the information needed to review a problem, and then properly define its characteristics. From these characteristics, a choice of CPI methodology or methodologies will evolve and emerge. Selecting the right tool will then define the overall success of the CPI process. Reducing inventory... Product leveling... Strategic alignment... Total productive maintenance... Benchmarking... Supply chain collaboration... Statistical sampling... Process management... Eliminating waste... Companies today are faced with a lot of pressures, and are forced to reinvent themselves and keep improving in order to stay in business. But which methodology will work and be foolproof? The choices are often overwhelming, including criteria outlined by the American Society for Quality Six Sigma; The Lean/Toyota Production System; Theory of Constraints; ISO 9000; American Production and Inventory Control Society; and the Supply Chain Council. Too many organizations are failing to be competitive, not because they cannot solve problems, but because they don't know which problems to solve and which tool to use. This book clearly explains how to identify problems and select the appropriate tool(s) to solve them. Strategic Continuous Process Improvement Offers an overview of continuous process improvement (CPI) principles Discusses change management and how to bring commitment to the CPI process at all levels Explains how to develop a CPI plan of action Shows how to create a world class management CPI environment Includes real-world examples from private industry and government sectors describing the specific impact of CPI Helps you understand all the various improvement methodologies available today Presents strategies applicable to both private and government sectors

Table of Contents

Prefacep. xi
Acknowledgmentsp. xv
Introductionp. xvii
CPI Framework
Why Another Book on CPI?p. 3
Quality Methodology Performancep. 4
Defining CPI (Continuous Process Improvement)p. 6
Comparing CPI Methodologiesp. 9
Summaryp. 10
Identifying a CPI Opportunityp. 13
Models for CPIp. 16
Japan and Process/Quality Innovationp. 18
Goalsp. 20
Successful Change Managementp. 23
Summaryp. 26
CPI Options
What CPI Options and Benchmarks Are Available?p. 29
TPS-Toyota Production Systemp. 33
TQM-Total Quality Managementp. 35
TQC-Total Quality Controlp. 49
Leanp. 50
Six Sigmap. 107
QFD-Quality Functional Deploymentp. 114
Concept Managementp. 115
Breakthrough Thinkingp. 117
TOC-Theory of Constraints, Bottleneck Analysis, Constraint Analysisp. 121
Process Reengineeringp. 122
ISO Standardsp. 122
Strategic Mappingp. 122
Hoshin Planningp. 123
Simulation/Modelingp. 124
Summaryp. 124
What Are the Characteristics of Each Option?p. 125
Integrationp. 140
Summaryp. 141
Mapping CPI Characteristics Against Your Problemp. 143
Lack of Organizational Strategic Alignment with No Focus on Qualityp. 144
Materials Tracking Issues in Logisticsp. 148
Medical Lab Labeling and Reporting Errorsp. 162
Information Technology Programming Inefficienciesp. 166
Poor Manufacturing Control of Production Activityp. 173
Attorney's Office Workflow Inefficienciesp. 177
High Quality Defect Rate in Printing Processp. 181
Summaryp. 184
Executing the Improvement Process
Identifying the Correct CPI Toolp. 187
The Role of Measurement and Reward Systemsp. 192
Defining the Measurement Systemp. 194
The Role and Purpose of Control Systemsp. 195
Summaryp. 196
The Role of Governance, Performance Reviews, Cascading, and Communicationp. 197
A Governance Systemp. 198
Regular Performance Reviewsp. 200
A Methodology for Cascadingp. 204
A Communications Planp. 206
Summaryp. 208
World Class CPI
"Moving the Needle"p. 211
Summaryp. 216
Summary and Conclusionsp. 217
Indexp. 221
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