Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Preface | p. xi |
Acknowledgments | p. xv |
Introduction | p. xvii |
CPI Framework | |
Why Another Book on CPI? | p. 3 |
Quality Methodology Performance | p. 4 |
Defining CPI (Continuous Process Improvement) | p. 6 |
Comparing CPI Methodologies | p. 9 |
Summary | p. 10 |
Identifying a CPI Opportunity | p. 13 |
Models for CPI | p. 16 |
Japan and Process/Quality Innovation | p. 18 |
Goals | p. 20 |
Successful Change Management | p. 23 |
Summary | p. 26 |
CPI Options | |
What CPI Options and Benchmarks Are Available? | p. 29 |
TPS-Toyota Production System | p. 33 |
TQM-Total Quality Management | p. 35 |
TQC-Total Quality Control | p. 49 |
Lean | p. 50 |
Six Sigma | p. 107 |
QFD-Quality Functional Deployment | p. 114 |
Concept Management | p. 115 |
Breakthrough Thinking | p. 117 |
TOC-Theory of Constraints, Bottleneck Analysis, Constraint Analysis | p. 121 |
Process Reengineering | p. 122 |
ISO Standards | p. 122 |
Strategic Mapping | p. 122 |
Hoshin Planning | p. 123 |
Simulation/Modeling | p. 124 |
Summary | p. 124 |
What Are the Characteristics of Each Option? | p. 125 |
Integration | p. 140 |
Summary | p. 141 |
Mapping CPI Characteristics Against Your Problem | p. 143 |
Lack of Organizational Strategic Alignment with No Focus on Quality | p. 144 |
Materials Tracking Issues in Logistics | p. 148 |
Medical Lab Labeling and Reporting Errors | p. 162 |
Information Technology Programming Inefficiencies | p. 166 |
Poor Manufacturing Control of Production Activity | p. 173 |
Attorney's Office Workflow Inefficiencies | p. 177 |
High Quality Defect Rate in Printing Process | p. 181 |
Summary | p. 184 |
Executing the Improvement Process | |
Identifying the Correct CPI Tool | p. 187 |
The Role of Measurement and Reward Systems | p. 192 |
Defining the Measurement System | p. 194 |
The Role and Purpose of Control Systems | p. 195 |
Summary | p. 196 |
The Role of Governance, Performance Reviews, Cascading, and Communication | p. 197 |
A Governance System | p. 198 |
Regular Performance Reviews | p. 200 |
A Methodology for Cascading | p. 204 |
A Communications Plan | p. 206 |
Summary | p. 208 |
World Class CPI | |
"Moving the Needle" | p. 211 |
Summary | p. 216 |
Summary and Conclusions | p. 217 |
Index | p. 221 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.