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Questions About This Book?
What version or edition is this?
This is the 10th edition with a publication date of 11/13/2008.
What is included with this book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
These videos cover topics such as service at Zappos.com, project management at Six Flags, supply chain management and supplier partnering at Ford, Burton Snowboards, Noodles and Company, special services at FedEx, the development of Honda�s new �green� civic, and several others.