Suddenly in Charge Managing Up, Managing Down, Succeeding All Around

by Matuson, Roberta Chinsky

• ISBN13: 9781857885613
• ISBN10: 1857885619
• Format: Paperback
• Copyright: 2011-02-26
• Publisher: Nicholas Brealey

Summary

As companies reorganize and reengineer, thousands of people are finding themselves tossed into management every day. The key to success is managing effectively both up and down the line of the organization. And Suddenly in Charge provides this unique approach with two books in one: read it one direction and you'll find all the tips and tools you need to manage down and establish credibility with your team; flip the book over and you'll find success strategies for managing up, the key to managing your reputation and your career. With a foreword by Alan Weiss, bestselling author of Million-Dollar Consulting, this handy little book is a must-have resource to help the new manager truly shine from day one.

Table of Contents

Introduction to Managing Down	p. xi
Welcome to Management
Now What the Heck Do I Do?	p. 1
Tossed into Management	p. 2
The First Ninety Days	p. 3
How to Build Productive Relationships	p. 3
Establishing Credibility	p. 7
Creating Credibility	p. 8
Productive Relationships Self-Assessment	p. 10
Key Learning Points	p. 12
From Me to We
It's Really Not about You!	p. 15
Why Engage Your Employees?	p. 15
Reality Check	p. 18
The Road to Engagement	p. 19
Ways You Can Influence Employee Engagement	p. 20
The Young, the Restless, and the Disengaged	p. 22
Reconnecting with the Moderately Disengaged	p. 23
Damaged Beyond Repair	p. 24
Key Learning Points	p. 24
Acquiring Talent	p. 29
Hiring 101	p. 29
The Case for Hiring on Talent, Rather than on Skills	p. 33
Changing Behavior	p. 35
Key Learning Points	p. 35
You Want Me to Do What?
The Art of Influencing Your Employees to Get What You Need	p. 39
Creating an Environment Where "Shared Vision" Is More than a Mantra	p. 40
Establishing Credibility	p. 41
Building Trust	p. 43
Rebuilding Trust	p. 45
Key Learning Points	p. 46
Generation Integration
Leveraging Workplace Differences into Opportunities	p. 49
Meet the Generations	p. 50
Seismic Shift: The Impact of the Changing Demographics on the Workplace	p. 52
Busting Common Myths Associated with the Generations	p. 54
Motivating Your Mature Workers	p. 56
Help! My Employee Is Treating Me Like Her Child!	p. 57
Unleashing the Potential of Younger Workers	p. 57
Key Learning Points	p. 58
Dealing with Difficult Employees
Strategies to Keep You Sane during Insane Times	p. 61
Toxic Employees	p. 61
My Employee Is Going through a Difficult Period: Avoiding the Shift from Manager to Therapist	p. 63
Using Sugar to Sweeten an Employee's Disposition	p. 64
Tools You Can Use to Reduce Conflict	p. 64
Can This Marriage be Saved?	p. 67
Signs this Relationship Cannot-or Should Not-Be Saved	p. 67
Key Learning Points	p. 68
Should You Care Whether Your Employees Love You?
Creating a Respectful Workplace	p. 73
College Buddies Rather than Subordinates	p. 73
Communicating versus Commiserating	p. 74
Going with the Flow, Even Though the Company may be Racing toward a Waterfall	p. 74
BFF (Best Friends Forever)	p. 75
Avoidance: Are You Doing Your Employee's Work Because You Don't Want a Confrontation?	p. 76
With All Due Respect: Creating a Workplace Where People Feel Valued	p. 77
Key Learning Points	p. 78
Performance Management
Do I Really Have to Do This?	p. 81
The Performance Management Cycle	p. 82
Establishing Expectations	p. 82
Writing Goals and Objectives	p. 84
Continuous Feedback	p. 85
The Performance Review	p. 85
Overcoming Performance Management Anxiety	p. 85
Why Self-Evaluations are Your Friend: Avoiding the Dreaded Look of Surprise When Conducting Reviews	p. 88
Key Learning Points	p. 89
You're Fired!
Timeless Tips for Tactful Terminations	p. 93
Gathering Your Ammunition: The Art of Documentation	p. 95
Pulling the Trigger: Knowing When It's Time to Execute	p. 96
Avoiding the Heart: How to Terminate Someone While Leaving the Heart Intact	p. 97
When There Is More than One Victim: Handling Layoffs	p. 101
Taking Care of the Survivors	p. 102
Key Learning Points	p. 103
Appendix: Sample Job Description	p. 105
References	p. 107
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