Supervision Concepts and Practices of Management

by Leonard, Edwin C.; Hilgert, Raymond L.

• ISBN13: 9780324178814
• ISBN10: 0324178816
• Edition: 9th
• Format: Paperback
• Copyright: 2003-02-27
• Publisher: South-Western College Pub

Summary

Supervision, 9th edition provides the skills and knowledge base that students need to become supervisors in today's changing work environment. The text focuses on practical skills in examining the functions of management and how they are applied to both individuals and teams. The authors avoid using confusing terminology or multiple perspectives, instead presenting the tools that are clearly most appropriate for the task at hand. Change in the workplace and the world at large constantly present supervisors with new challenges. Supervision, 9th edition prepares supervisors to successfully address these demands.

Table of Contents

Part 1: Supervisory Management Overview	1	(71)
Supervising in Uncertain Times	2	(32)
The Managerial Functions	34	(37)
Cases	57	(14)
Part 2: Supervisory Essentials	71	(128)
Communication: The Vital Link in Supervisory Management	72	(30)
Motivational Principles as Applied to Supervision	102	(35)
Solving Problems: Decision Making and the Supervisor	137	(24)
Positive Discipline	161	(38)
Cases	191	(8)
Part 3: Planning and Organizing	199	(128)
Supervisory Planning	200	(41)
Supervisory Organizing at the Departmental Level	241	(30)
Managing Meetings	271	(23)
The Labor Union and the Supervisor	294	(33)
Cases	315	(12)
Part 4: Staffing	327	(86)
The Supervisor and Employee Recruitment, Selection, Orientation, and Training	328	(37)
Performance Management: Appraising, Coaching, Promoting, and Compensating	365	(48)
Cases	403	(10)
Part 5: Leading	413	(107)
Supervisory Leadership and the Management of Change	414	(32)
Managing Work Groups: Teamwork, Morale, and Counseling	446	(32)
Supervising a Diverse Workforce	478	(42)
Cases	510	(10)
Part 6: Controlling	520	(67)
Fundamentals of Controlling	521	(29)
Resolving Conflicts in the Workplace	550	(37)
Cases	576	(11)
Glossary	587	(6)
Index	593