Supervision Concepts and Practices of Management

by Leonard, Edwin C.

• ISBN13: 9780324590920
• ISBN10: 032459092X
• Edition: 11th
• Format: Paperback
• Copyright: 2009-02-13
• Publisher: South-Western College Pub

Summary

SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 11E helps readers develop the key supervisory skills that will make the difference in today's rapidly changing business world. This comprehensive, single source for supervision success combines proven, traditional management principles and up-to-the-minute leadership insights with innovative, everyday practices and proven skill-building applications. The latest edition taps into the author's wealth of first-hand business experience to explore some of today's most pressing business topics, including globalization, managing through economic turbulence, transitional and temporary workers, virtual employees, technology and its effects on supervision, outsourcing and downsizing, diversity, and ethics. Readers experience, rather than simply read about, today's supervisory challenges as captivating cases as well as new video cases from actual well-known organizations throughout the text place students into the role of supervisor. Exercises and memorable examples help them better understand and refine interpersonal communication, decision-making, conflict resolution and the other supervisory skills most important for leading individuals and teams to success.

Table of Contents

Supervisory Management Overview

Supervising in Uncertain Times

The Managerial Functions

Cases

Supervisory Essentials

Communication: The Vital Link in Supervisory Management

Motivational Principles as Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Cases

Planning and Organizing

Supervisory Planning

Supervisory Organizing at the Departmental Level

Cases

Staffing

The Supervisor and Employee Recruitment, Selection, Orientation, and Training

Performance Management: Apprising, Coaching, Promoting and Compensating

Cases

Leading

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale, and Counseling

Supervising a Diverse Workforce

Cases

Controlling

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Cases

Glossary

Index

Table of Contents provided by Publisher. All Rights Reserved.