Supervision : Concepts and Practices of Management

by HILGERT/LEONARD

• ISBN13: 9780538863537
• ISBN10: 0538863536
• Edition: 7th
• Format: Paperback
• Copyright: 1997-07-15
• Publisher: South-Western College Pub

Summary

This text and supplements are organized around the learning objectives to create a comprehensive teaching and testing system - an integrated learning system. This skills-focused introductory textbook, also includes three skills applications at the end of each chapter.

Table of Contents

Part 1: Supervisory Management Overview	2	(150)
1 The Supervisory Challenge	2	(27)
2 The Managerial Functions	29	(24)
3 Communication: The Vital Link in Supervisory Management	53	(28)
4 Motivational Principles as Applied to Supervision	81	(29)
5 Leadership and Delegation: Supervisory Strategies for Getting Work Done	110	(29)
Part 1 Cases	139	(96)
Part 2: Planning	152	(94)
6 Decision Making and the Supervisor	152	(23)
7 Essentials of Planning	175	(34)
8 Supervisory Planning and Time Management	209	(26)
Part 2 Cases	235	(11)
Part 3: Organizing	246	(100)
9 Principles of Organizing	246	(27)
10 Supervisory Organizing at the Departmental Level	273	(18)
11 Meetings, Committees, and Leading Meetings	291	(19)
12 The Labor Union and the Supervisor	310	(19)
Part 3 Cases	329	(17)
Part 4: Staffing	346	(86)
13 The Supervisor and Employee Recruitment, Selection, Orientation, and Training	346	(34)
14 Performance Appraisal and Managing the Outcomes of Performance Appraisal	380	(36)
Part 4 Cases	416	(16)
Part 5: Leading	432	(120)
15 Supervisory Leadership and the Introduction of Change	432	(24)
16 Building Effective Work Teams and Maintaining Morale	456	(29)
17 Supervising Diversity	485	(27)
18 Resolving Conflicts in the Workplace	512	(22)
Part 5 Cases	534	(18)
Part 6: Controlling	552	(73)
19 Fundamentals of Controlling	552	(27)
20 Positive Discipline	579
Part 6 Cases	534	(91)
Appendix: Partial Listing of Federal Employment Legislation That Impacts Supervisors	625	(3)
Glossary	628	(8)
Endnotes	636	(17)
Index	653	(7)
Photo Credits	660