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What version or edition is this?
This is the 6th edition with a publication date of 1/3/2007.
What is included with this book?
Certo'sSupervision: Concepts and Skill Building 6th Edition, prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
Samuel C. Certo is professor of management and former dean at the Roy E. Crummer Graduate School of Business at Rollins College.
Table of Contents
|What is a Supervisor|
|Modern Supervision: New Era Challenge|
|Modern Supervision Challenges|
|Ensuring High Quality and Productivity|
|Teamwork: Emphasizing Powerful Meetings|
|Meeting High Ethical Standards|
|Functions of the Supervisor|
|Reaching Goals and Objectives|
|Organizing and Authority|
|The Supervisor as Leader|
|Problem Solving, Decision Making, and Creativity|
|Skills of the Supervisor|
|Problem Employees: Counseling and Discipline|
|Managing Time and Stress|
|Managing Conflict and Change|
|Negotiation and Politics|
|Supervision and Human Resources|
|Providing Orientation and Training|
|Supervision Laws: Health and Safety, Labor Relations, Fair Employment|
|The Supervisor's Career Path: Finding a Career Path that Fits|
|Table of Contents provided by Publisher. All Rights Reserved.|