Supervision : Concepts and Skill-Building,9780073381510

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Supervision : Concepts and Skill-Building

by Certo, Samuel

Edition:

7th

ISBN13:

9780073381510

ISBN10:

0073381519

Format:

Paperback

Pub. Date:

9/8/2009

Publisher(s):

McGraw-Hill/Irwin

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Questions About This Book?

What version or edition is this?

This is the 7th edition with a publication date of 9/8/2009.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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Summary

Certo's Supervision: Concepts and Skill-Building prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

What is a Supervisor?
Modern Supervision: Concepts and Skills
Modern Supervision Challenges
Ensuring Quality and Productivity
Groups, Teams, and Powerful Meetings
Corporate Social Responsibility and Ethics
Managing Diversity
Functions of the Supervisor
Reaching Goals: Plans and Controls
Organizing and Authority
The Supervisor as Leader
Problem Solving, Decision Making, and Creativity
Skills of the Supervisor
Communication
Motivating Employees
Problem Employees: Counseling and Discipline
Managing Time and Stress
Managing Conflict and Change
Organizational Politics
Supervision and Human Resources 411
Selecting Employees
Providing Orientation and Training
Appraising Performance
Supervision Laws: Health and Safety, Labor Relations, Fair Employment
The Supervisor’s Career Path: Finding a Career Path That Fits
Table of Contents provided by Publisher. All Rights Reserved.

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