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Supervision : Concepts and Skill-Buildingby Certo, Samuel
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Table of Contents
|What is a Supervisor?|
|Modern Supervision: Concepts and Skills|
|Modern Supervision Challenges|
|Ensuring Quality and Productivity|
|Groups, Teams, and Powerful Meetings|
|Corporate Social Responsibility and Ethics|
|Functions of the Supervisor|
|Reaching Goals: Plans and Controls|
|Organizing and Authority|
|The Supervisor as Leader|
|Problem Solving, Decision Making, and Creativity|
|Skills of the Supervisor|
|Problem Employees: Counseling and Discipline|
|Managing Time and Stress|
|Managing Conflict and Change|
|Supervision and Human Resources 411|
|Providing Orientation and Training|
|Supervision Laws: Health and Safety, Labor Relations, Fair Employment|
|The Supervisor’s Career Path: Finding a Career Path That Fits|
|Table of Contents provided by Publisher. All Rights Reserved.|