Supervision : Concepts and Skill-Building

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  • Edition: 7th
  • Format: Paperback
  • Copyright: 9/8/2009
  • Publisher: McGraw-Hill/Irwin
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Certo's Supervision: Concepts and Skill-Building prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Table of Contents

What is a Supervisor?
Modern Supervision: Concepts and Skills
Modern Supervision Challenges
Ensuring Quality and Productivity
Groups, Teams, and Powerful Meetings
Corporate Social Responsibility and Ethics
Managing Diversity
Functions of the Supervisor
Reaching Goals: Plans and Controls
Organizing and Authority
The Supervisor as Leader
Problem Solving, Decision Making, and Creativity
Skills of the Supervisor
Motivating Employees
Problem Employees: Counseling and Discipline
Managing Time and Stress
Managing Conflict and Change
Organizational Politics
Supervision and Human Resources 411
Selecting Employees
Providing Orientation and Training
Appraising Performance
Supervision Laws: Health and Safety, Labor Relations, Fair Employment
The Supervisor’s Career Path: Finding a Career Path That Fits
Table of Contents provided by Publisher. All Rights Reserved.

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