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Supervision : Concepts and Skill-Buildingby Certo, Samuel
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This is the 7th edition with a publication date of 9/8/2009.
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Certo's Supervision: Concepts and Skill-Building prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
Table of Contents
|What is a Supervisor?|
|Modern Supervision: Concepts and Skills|
|Modern Supervision Challenges|
|Ensuring Quality and Productivity|
|Groups, Teams, and Powerful Meetings|
|Corporate Social Responsibility and Ethics|
|Functions of the Supervisor|
|Reaching Goals: Plans and Controls|
|Organizing and Authority|
|The Supervisor as Leader|
|Problem Solving, Decision Making, and Creativity|
|Skills of the Supervisor|
|Problem Employees: Counseling and Discipline|
|Managing Time and Stress|
|Managing Conflict and Change|
|Supervision and Human Resources 411|
|Providing Orientation and Training|
|Supervision Laws: Health and Safety, Labor Relations, Fair Employment|
|The Supervisor’s Career Path: Finding a Career Path That Fits|
|Table of Contents provided by Publisher. All Rights Reserved.|