(0) items

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Supervision: Concepts and Skill-Building,9780078029189
This item qualifies for

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Supervision: Concepts and Skill-Building



Pub. Date:
McGraw-Hill Education
List Price: $231.19

Rent Textbook



Only one copy
in stock at this price.

Buy Used Textbook

In Stock Usually Ships in 24 Hours.

Buy New Textbook

Usually Ships in 3-4 Business Days


We're Sorry
Not Available

More New and Used
from Private Sellers
Starting at $14.58

Questions About This Book?

Why should I rent this book?
Renting is easy, fast, and cheap! Renting from can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 8th edition with a publication date of 9/6/2012.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Related Products

  • Supervision: Concepts and Skill-Building
    Supervision: Concepts and Skill-Building
  • Supervision : Concepts and Skill-Building
    Supervision : Concepts and Skill-Building
  • Supervision : Concepts and Skill-Building
    Supervision : Concepts and Skill-Building
  • Supervision : Concepts and Skill-Building
    Supervision : Concepts and Skill-Building


Certo's Supervision: Concepts and Skill-Building8eprepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Table of Contents

PART ONE: What is a Supervisor?

Chapter 1: Tradition and Contemporary Trends

PART TWO: Modern Supervision Challenges

Chapter 2: Ensuring Quality and Productivity

Chapter 3: Groups, Teams, and Powerful Meetings

Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability

Chapter 5: Managing Diversity

PART THREE: Functions of the Supervisor

Chapter 6: Reaching Goals: Plans and Controls

Chapter 7: Organizing and Authority

Chapter 8: The Supervisor as Leader

Chapter 9: Problem Solving, Decision Making, and Creativity

PART FOUR: Skills of the Supervisor

Chapter 10: Communication: Theory and Modern Media

Chapter 11: Motivating Employees

Chapter 12: Problem Employees: Counseling and Discipline

Chapter 13: Managing Time and Stress

Chapter 14: Managing Conflict and Change

Appendix A: Organizational Politics

PART FIVE: Supervision and Human Resources

Chapter 15: Selecting Employees

Chapter 16: Providing Orientation and Training

Chapter 17: Appraising Performance

Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment

Appendix C: The Supervisor’s Career Path: Finding a Career Path That Fits

Please wait while the item is added to your cart...