The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
Certo's Supervision: Concepts and Skill-Building8eprepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
Table of Contents
PART ONE: What is a Supervisor?
Chapter 1: Tradition and Contemporary Trends
PART TWO: Modern Supervision Challenges
Chapter 2: Ensuring Quality and Productivity
Chapter 3: Groups, Teams, and Powerful Meetings
Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability
Chapter 5: Managing Diversity
PART THREE: Functions of the Supervisor
Chapter 6: Reaching Goals: Plans and Controls
Chapter 7: Organizing and Authority
Chapter 8: The Supervisor as Leader
Chapter 9: Problem Solving, Decision Making, and Creativity
PART FOUR: Skills of the Supervisor
Chapter 10: Communication: Theory and Modern Media
Chapter 11: Motivating Employees
Chapter 12: Problem Employees: Counseling and Discipline
Chapter 13: Managing Time and Stress
Chapter 14: Managing Conflict and Change
Appendix A: Organizational Politics
PART FIVE: Supervision and Human Resources
Chapter 15: Selecting Employees
Chapter 16: Providing Orientation and Training
Chapter 17: Appraising Performance
Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment
Appendix C: The Supervisor’s Career Path: Finding a Career Path That Fits