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About the Educational Institute
We Train The Best!
The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
Table of Contents
The Supervisor and the Management Process
Recruitment and Selection Procedures
Training and Orientation
Managing Productivity and Controlling Labor Costs
Evaluating and Coaching
Special Concerns (EEO, Sexual Harassment, Safety and Security, Ethics, Substance Abuse, Unions)
Motivation through Leadership