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Supervision in the Hospitality Industry with Answer Sheet (EI)
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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
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Table of Contents
The Supervisor and the Management Process
Recruitment and Selection Procedures
Training and Orientation
Managing Productivity and Controlling Labor Costs
Evaluating and Coaching
Special Concerns (EEO, Sexual Harassment, Safety and Security, Ethics, Substance Abuse, Unions)
Motivation through Leadership