Help hospitality supervisors hit the ground running with the skills they'll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help employees practice solving problems they may face on the job. This textbook also provides resources to help employees create a professional development plan for their hospitality career.
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The Supervisor and the Management Process
Recruitment and Selection Procedures
Training and Orientation
Managing Productivity and Controlling Labor Costs
Evaluating and Coaching
Special Concerns (EEO, Sexual Harassment, Safety and Security, Ethics, Substance Abuse, Unions)
Motivation through Leadership