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About the Educational Institute
We Train The Best!
The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professiona lcertification from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
Table of Contents
Chapter 1 The Supervisor and the Management Process
Chapter 2 Effective Communication
Chapter 3 Recruitment and Selection Procedures
Chapter 4 Training and Orientation
Chapter 5 Managing Productivity and Controlling Labor Costs
Chapter 6 Evaluating and Coaching
Chapter 7 Discipline
Chapter 8 Special Supervisory Concerns
Chapter 9 Team Building
Chapter 10 Motivation Through Leadership
Chapter 11 Managing Conflict
Chapter 12 Time Management
Chapter 13 Managing Change
Chapter 14 Professional Development