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Table of Contents
Part 1. Supervision 1
Chapter 1. The Supervisor as Manager 3
Chapter 2. The Supervisor as Leader 39
Chapter 3. Planning, Organizing, and Goal Setting 67
Chapter 4. Communicating Effectively 101
Part 2. Equal Opportunity, Diversity, Recruitment, and Performance Standards 139
Chapter 5. Equal Opportunity Laws and Diversity 141
Chapter 6. Recruitment, Selection, and Orientation 167
Chapter 7. Performance Effectiveness 213
Part 3. Creating a Positive Work Environment 257
Chapter 8. Motivation 259
Chapter 9. Supervising Teams, Teambuilding, and Coaching 297
Chapter 10. Employee Training and Development 327
Chapter 11. Conflict Management, Resolution, and Prevention 361
Part 4. Maintaining High Performance 379
Chapter 12. Discipline 381
Chapter 13. Decision Making and Control 423
Chapter 14. Delegating 455