9780324013894

Supervision Concepts and Practices of Management with InfoTrac College Edition

by ;
  • ISBN13:

    9780324013894

  • ISBN10:

    0324013892

  • Edition: 8th
  • Format: Paperback
  • Copyright: 7/14/2000
  • Publisher: South-Western College Pub
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

This book has an emphasis on technologies that affect business such as telecommuting and communications. Coverage includes diversity; productivity, safety, and quality; stress and stress management; group dynamics; dealing with troubled employees; and performance appraisal tools.

Author Biography

Dr. Raymond L. Hilgert currently is Professor of Management and Industrial Relations at the Olin School of Business of Washington University Dr. Edwin C. Leonard, Jr., is Professor of Business Administration at Indiana University Purdue University Fort Wayne

Table of Contents

Part 1: Supervisory Management Overview
The Supervisory Challenge in the 21st Century
2(34)
The Managerial Functions
36(23)
Communication: The Vital Link in Supervisory Management
59(33)
Motivational Principles As Applied to Supervision
92(35)
Solving Problems: Decision Making and the Supervisor
127(39)
Part 1: Cases
151(15)
Part 2: Planning
Essentials of Planning
166(37)
Supervisory Planning and Managing Time and Stress
203(45)
Part 2: Cases
235(13)
Part 3: Organizing
Concepts of Organizing
248(35)
Supervisory Organizing at the Departmental Level
283(20)
Managing Meetings
303(25)
The Labor Union and the Supervisor
328(40)
Part 3: Cases
350(18)
Part 4: Staffing
The Supervisor and Employee Recruitment, Selection, Orientation, and Training
368(38)
Performance Appraisal and Managing the Results: Coaching, Promoting, and Compensating Employees
406(60)
Part 4: Cases
446(20)
Part 5: Leading
Supervisory Leadership and the Introduction of Change
466(36)
Managing Work Groups: Teamwork, Morale, and Counseling
502(36)
Supervising Diversity
538(34)
Resolving Conflicts in the Workplace
572(46)
Part 5: Cases
598(20)
Part 6: Controlling
Fundamentals of Controlling
618(31)
Positive Discipline
649(54)
Part 6: Cases
682(21)
Appendix: Partial Listing of Federal Employment Legislation That Impacts Supervisors 703(2)
Glossary 705
Index 1(1)
Photo Credits 1

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