9780078222801

Supervision : Managing for Results

by ;
  • ISBN13:

    9780078222801

  • ISBN10:

    007822280X

  • Edition: 8th
  • Format: Paperback
  • Copyright: 12/1/2000
  • Publisher: McGraw-Hill College
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List Price: $83.10

Summary

This book, first published under the title of What Every Supervisor Should Know, provides the very latest information and the most current points of view from authoritative sources.

Table of Contents

Preface xii
PART ONE Supervisory Management 1(68)
The Supervisor's Role in Management
2(27)
Creating a Positive Workplace within a Dynamic Environment
29(20)
Supervision and the Management Process
49(20)
PART TWO Planning and Problem Solving 69(58)
Setting Goals, Making Plans, and Carrying Out Policy
70(28)
Problem Solving and Managing Information
98(29)
PART THREE Organizing, Staffing, and Training 127(84)
Organizing an Effective Department
128(28)
Staffing with Human Resources
156(27)
Training and Developing Employees
183(28)
PART FOUR Energizing the Workforce 211(80)
Motivating People at Work
212(25)
Leadership Skills, Styles, and Qualities
237(26)
Effective Employee Communication
263(28)
PART FIVE Working with Individuals and Teams 291(88)
Appraisal of Employee Performance
292(27)
Counseling and Performance Management
319(32)
Building Cooperative Teams and Resolving Conflicts
351(28)
PART SIX Controlling 379(50)
Keeping People, Plans, and Programs on Track
380(25)
Controlling Costs and Budgets
405(24)
PART SEVEN Improving Productivity and Quality 429(40)
Stimulating Productivity, Quality, and Innovation
430(39)
PART EIGHT Contemporary Concerns of Supervision 469(68)
Managing a Diverse Workforce
470(32)
The Supervisor's Role in Employee Safety and Health, and Labor Relations
502(35)
PART NINE Personal Development Portfolio: Toward Mastery of Your Job 537(30)
Taking Charge of Your Career
540(7)
Managing Job-Related Time
547(6)
Coping with Stress
553(4)
Moving Up in Your Organization
557(10)
PART TEN Appendixes 567(8)
PART ELEVEN Your Career in Supervision and Management with Action Planning Checklists 575(30)
Glossary of Terms 605(12)
Index 617

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