9780130254412

Supervision Today!

by ;
  • ISBN13:

    9780130254412

  • ISBN10:

    013025441X

  • Edition: 3rd
  • Format: Paperback
  • Copyright: 1/1/2001
  • Publisher: Prentice Hall
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Summary

This skills-focused introduction to supervision captures the reality of supervising in the 2000s. Using a lively, conversational style, it explains the job of supervisor and features a wide range of examples of how supervisors operate in real situations. The focus is on key skills needed for effective supervision--e.g., goal-setting, delegating, budgeting, interviewing, negotiating, counseling, coaching, conducting groups meetings, and handling grievances. Rich in experiential opportunities, it features lots of vignettes and visual stimuli to make concepts come alive, as well as self-assessment exercises and insights from dozens of real supervisors at a variety of companies all over North America. Defining the Supervisor's Job. Understanding Supervisory Challenges in The 21st Century. Establishing Goals. Designing and Implementing Controls. Solving Problems And Making Decisions. Organizing an Effective Department. Acquiring The Right People. Appraising Employee Performance. Motivating Your Employees. Providing Effective Leadership. Communicating Effectively. Supervising Groups And Work Teams. Handling Conflict, Politics, And Negotiations. Dealing With Change And Stress. Disciplining Employees. the Supervisor's Role in Labor Relations. Personal Development. For new supervisors and first-line managers.

Table of Contents

Part One Introduction 1(66)
Defining the Supervisor's Job
2(28)
Understanding Supervisory Challenges in the 21st Century
30(37)
Part Two Planning and Control 67(92)
Establishing Goals
68(26)
Designing and Implementing Controls
94(34)
Solving Problems and Making Decisions
128(31)
Part Three Organizing, Staffing, and Employee Development 159(104)
Organizing an Effective Department
160(34)
Acquiring the Right People
194(34)
Appraising Employee Performance
228(35)
Part Four Stimulating Individual and Group Performance 263(124)
Motivating Your Employees
264(32)
Providing Effective Leadership
296(32)
Communicating Effectively
328(32)
Supervising Groups and Work Teams
360(27)
Part Five Coping with Workplace Dynamics 387(122)
Handling Conflict, Politics, and Negotiations
388(30)
Dealing with Change and Stress
418(34)
Disciplining Employees
452(22)
The Supervisor's Role in Labor Relations
474(35)
Postscript: Personal Development 509(16)
Glossary 525(12)
Index 537

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