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Supervision Today!, 5/e & Self-Assessment Library v.3.0 Package,9780131958289
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Supervision Today!, 5/e & Self-Assessment Library v.3.0 Package

by ;
Edition:
5th
ISBN13:

9780131958289

ISBN10:
0131958283
Format:
Package
Pub. Date:
1/1/2007
Publisher(s):
Prentice Hall
List Price: $129.20
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Summary

One of the most effective books in supervision. This new edition continues its rich tradition by offering a three-tier learning system that focuses on building readersrs" knowledge, improving their comprehension and applying concepts directly to skill development. Using a lively tone and four-color design, it captures traditional and contemporary supervisory issues, the latest in supervision literature, and new cases to invigorate any lecture. A revised self-assessment CD-ROM, new comprehension checks, and key concept crossword puzzles keep readers more motivated and engaged. Addresses current issues facing supervisors such as workforce diversity, technology, globalization, ethics, and communications. Offers a strong foundation in basic supervisory practices such as goal-setting, delegating, budgeting, interviewing, negotiating, and coaching. Perfect for managers and supervisors.

Table of Contents

Preface xix
part 1 Introduction
1(62)
Defining the Supervisor's Job
2(26)
Key Concepts
3(1)
Chapter Outcomes
3(1)
Responding to a Supervisory Dilemma
4(1)
Introduction
4(1)
Organizations and Their Levels
4(3)
What Common Characteristics Do All Organizations Have?
5(1)
What Are the Organizational Levels?
5(2)
The Management Process
7(2)
What Is Management?
7(1)
What Are the Four Management Functions?
8(1)
Do Management Functions Differ by Organizational Levels?
8(1)
Changing Expectations of Supervisors
9(3)
What Roles Do Supervisors Play?
9(1)
Comprehension Check 1-1
10(1)
Are Supervisors More Important in Today's Organizations?
10(1)
Does a Supervisor Need to Be a Coach?
11(1)
The Transition from Employee to Supervisor
12(5)
Where Do Supervisors Come From?
13(1)
Is the Transition to Supervisor Difficult?
13(2)
Do You Really Want to Be a Supervisor?
15(1)
Something to Think About: Becoming a Supervisor
16(1)
Supervisory Competencies
17(2)
What Is Technical Competence?
17(1)
How Do Interpersonal Competencies Help?
17(1)
What Is Conceptual Competence?
17(1)
Why Must One Have Political Competence?
18(1)
How Do Competencies Shift by Managerial Level?
18(1)
From Concepts to Skills
19(4)
What Is a Skill?
20(1)
What Else Is Critical for Me to Know about Supervising?
21(1)
Comprehension Check 1-2
22(1)
Enhancing Understanding
23(2)
Summary
23(1)
Comprehension: Review and Discussion Questions
23(1)
Key Concept Crossword
24(1)
Developing Your Supervisory Skills
25(3)
Getting to Know Yourself
25(1)
Building a Team
25(1)
An Experiential Exercise: Sharing and Receiving Information
25(1)
Internet: Web Exercise Activity
25(1)
Mentoring Others
25(1)
Communicating Effectively
26(1)
Thinking Critically
26(1)
Transition to Supervisor
26(1)
Leading the A-Team
27(1)
Understanding Supervisory Challenges in Today's Changing Environment
28(35)
Key Concepts
29(1)
Chapter Outcomes
29(1)
Responding to a Supervisory Dilemma
30(1)
Introduction
31(1)
Global Competitiveness
31(3)
Is There Such a Thing as ``Buy American''?
31(1)
How Does Globalization Affect Supervisors?
32(1)
Something to Think About: Who Owns What?
33(1)
Technology Enhancements
34(3)
News Flash! The Cultural Variables
35(1)
What Is Technology?
36(1)
How Does Technology Change the Supervisor's Job?
36(1)
The E-Business Phenomenon
37(4)
What Is an E-Business?
38(1)
What Changes Can Supervisors Expect from E-Business?
39(1)
Comprehension Check 2-1
40(1)
Working in a Diverse Organization
41(2)
What Is Workforce Diversity?
41(1)
How Does Diversity Affect Supervisors?
41(2)
Changing How Business Operates
43(4)
Why Are Organizations Doing More with Less?
43(1)
Why the Emphasis on Continuous-Improvement Programs?
44(1)
How Does Work Process Engineering Differ from Continuous Improvement?
45(1)
What Are the Supervisory Implications of Downsizing, Continuous-Improvement Programs, and Work Process Engineering?
46(1)
Thriving on Chaos
47(1)
From Chaos to Crisis
48(1)
The Good and Profitable Organization
49(6)
What Is a Socially Responsible Organization?
50(1)
How Do We Act Responsibly?
51(1)
What Is Ethics?
52(2)
Comprehension Check 2-2
54(1)
Enhancing Understanding
55(3)
Summary
55(1)
Comprehension: Review and Discussion Questions
56(1)
Key Concept Crossword
57(1)
Developing Your Supervisory Skills
58(5)
Getting to Know Yourself
58(1)
Building a Team
58(1)
An Experiential Exercise: Working with Diversity
58(1)
Internet: Web Exercise Activity
58(1)
Guidelines for Acting Ethically
59(1)
Communicating Effectively
59(1)
Thinking Critically
60(1)
Self-Service Banking
60(1)
Ethical Considerations
60(3)
part 2 Planning, Organizing, Staffing, and Controlling
63(150)
Establishing Goals
64(28)
Key Concepts
65(1)
Chapter Outcomes
65(1)
Responding to a Supervisory Dilemma
66(1)
Introduction
67(1)
What Is Formal Planning?
67(1)
Productivity
67(3)
What Is Productivity?
67(1)
News Flash! The Downsides of Planning
68(1)
Why Is Productivity Important to the United States?
69(1)
Planning and Level in the Organization
70(4)
What Is the Breadth of Planning?
70(1)
How Do Planning Time Frames Differ?
71(1)
How Are Plans and Supervisory Levels Linked?
71(1)
Can Continuous-Improvement Programs Be a Help in Planning?
72(2)
Key Planning Guides
74(6)
What Are Standing Plans?
74(1)
What Are Single-Use Plans?
75(1)
Comprehension Check 3-1
76(4)
Goal Setting
80(3)
How Were Goals Set in Years Past?
81(1)
What Is the Key to Making Goal Setting Effective?
82(1)
Why Might Goal Setting Work for You?
82(1)
A Special Case of Planning: The Entrepreneurial Supervisor
83(3)
What Is Entrepreneurship?
83(1)
Do Entrepreneurs Possess Similar Characteristics?
83(1)
How Do Entrepreneurs Compare with Traditional Supervisors?
84(1)
Comprehension Check 3-2
85(1)
Enhancing Understanding
86(2)
Summary
86(1)
Comprehension: Review and Discussion Questions
86(1)
Key Concept Crossword
87(1)
Developing Your Supervisory Skills
88(4)
Getting to Know Yourself
88(1)
Building a Team
88(1)
An Experiential Exercise: Setting Goals
88(1)
Internet: Web Exercise Activity
88(1)
Setting Goals
89(1)
Communicating Effectively
89(1)
Thinking Critically
90(1)
Establishing Plans
90(1)
Goal Setting in the U.S. Postal Service
90(2)
Organizing an Effective Department
92(30)
Key Concepts
93(1)
Chapter Outcomes
93(1)
Responding to a Supervisory Dilemma
94(1)
Introduction
95(1)
What Is Organizing?
95(1)
Basic Organizing Concepts
96(15)
What Is Work Specialization?
96(1)
What Is the Span of Control?
96(2)
What Is the Chain of Command?
98(1)
What Is Authority?
98(2)
News Flash! Obeying Authority
100(1)
Something to Think About: Return to Yesteryear
101(1)
Where Are Decisions Made?
102(1)
What Are the Five Ways to Departmentalize?
102(3)
Comprehension Check 4-1
105(1)
From Departmentalization to Structure
106(5)
Organizing Your Employees
111(2)
How Do You Identify the Tasks to Be Done?
111(1)
What Is the Purpose of Job Descriptions?
112(1)
Empowering Others Through Delegation
113(3)
What Is Delegation?
113(1)
Isn't Delegation Abdication?
114(1)
Comprehension Check 4-2
115(1)
Enhancing Understanding
116(2)
Summary
116(1)
Comprehension: Review and Discussion Questions
116(1)
Key Concept Crossword
117(1)
Developing Your Supervisory Skills
118(4)
Getting to Know Yourself
118(1)
Building a Team
118(1)
An Experiential Exercise: How Is Your School Organized?
118(1)
Internet: Web Exercise Activity
118(1)
Delegating
118(2)
Communicating Effectively
120(1)
Thinking Critically
120(1)
Using Plans
120(1)
A Noble Supervisor
121(1)
Acquiring the Right People
122(30)
Key Concepts
123(1)
Chapter Outcomes
123(1)
Responding to a Supervisory Dilemma
124(1)
Introduction
125(1)
The Legal Environment of HRM
126(2)
Something to Think About: Is It Safe?
127(1)
Employment Planning
128(1)
How Does a Supervisor Conduct an Employee Assessment?
128(1)
How Are Future Employee Needs Determined?
129(1)
Recruitment and Selection
129(7)
Where Do Supervisors Look to Recruit Candidates?
129(2)
How Does a Supervisor Handle Layoffs?
131(1)
Is There a Basic Premise to Selecting Job Candidates?
131(2)
How Effective Are Tests and Interviews as Selection Devices?
133(2)
News Flash! The Realistic Job Preview
135(1)
Comprehension Check 5-1
136(1)
Orientation, Training, and Development
136(4)
How Do You Introduce New Hires to the Organization?
136(1)
What Is Employee Training?
137(3)
Performance Appraisals
140(1)
Compensation and Benefits
140(1)
How Are Pay Levels Determined?
140(1)
Why Do Organizations Offer Employee Benefits?
141(1)
Current Issues in Human Resource Management
141(5)
How Can a Supervisor Deal with Workforce Diversity?
141(1)
What Is Sexual Harassment?
142(2)
How Do ``Survivors'' Respond to Layoffs?
144(1)
Comprehension Check 5-2
145(1)
Enhancing Understanding
146(2)
Summary
146(1)
Comprehension: Review and Discussion Questions
146(1)
Key Concept Crossword
147(1)
Developing Your Supervisory Skills
148(4)
Getting to Know Yourself
148(1)
Building a Team
148(1)
An Experiential Exercise: Laying Off Workers
148(1)
Internet: Web Exercise Activity
149(1)
Interviewing
149(1)
Communicating Effectively
150(1)
Thinking Critically
150(1)
Net That Job
150(1)
Staffing and Hiring
151(1)
Designing and Implementing Controls
152(30)
Key Concepts
153(1)
Chapter Outcomes
153(1)
Responding to a Supervisory Dilemma
154(1)
Introduction
155(1)
The Control Process
155(7)
How Do You Measure Actual Performance?
156(1)
How Do You Compare Results with Standards?
157(4)
When Should Corrective Action Be Taken?
161(1)
Types of Controls
162(1)
What Is Preventive Control?
162(1)
When Are Concurrent Controls Used?
162(1)
What Is Corrective Control?
163(1)
The Focus of Control
163(10)
Comprehension Check 6-1
164(1)
What Costs Should You Control?
164(1)
Why Pay Attention to Inventories?
165(2)
What Is Value Chain Management?
167(1)
Why the Focus on Quality?
168(1)
What Are the Characteristics of Effective Controls?
169(1)
Can Controls Create Problems?
170(3)
Contemporary Control Issues
173(3)
Is Employee Theft Increasing?
173(1)
What Is the Sarbanes-Oxley Act?
174(1)
Comprehension Check 6-2
175(1)
Enhancing Understanding
176(2)
Summary
176(1)
Comprehension: Review and Discussion Questions
176(1)
Key Concept Crossword
177(1)
Developing Your Supervisory Skills
178(4)
Getting to Know Yourself
178(1)
Building a Team
178(1)
An Experiential Exercise: Developing a Budget
178(1)
Internet: Web Exercise Activity
178(1)
Establishing Budgets
178(1)
Communicating Effectively
179(1)
Thinking Critically
180(1)
Supply Chain Impacts
180(1)
Control Measures at Frito-Lay
180(2)
Solving Problems and Making Decisions
182(31)
Key Concepts
183(1)
Chapter Outcomes
183(1)
Responding to a Supervisory Dilemma
184(1)
Introduction
185(1)
The Decision-Making Process
185(4)
How Do You Identify the Problem?
186(1)
How Do You Collect Relevant Information?
186(1)
How Do You Develop Alternatives?
187(1)
How Do You Evaluate Each Alternative?
187(1)
How Do You Select the Best Alternative?
187(1)
How Do You Implement the Decision?
188(1)
How Do You Follow Up and Evaluate?
189(1)
Decision Tools
189(3)
What Are the Conditions of Decision Making?
189(1)
What Is the Expected Value Analysis?
190(1)
How Are Decision Trees Useful?
190(2)
What Is the Marginal Analysis?
192(1)
Decision-Making Styles
192(4)
What are the Four Decision-Making Styles?
192(1)
What's the Point of These Four Decision-Making Styles?
193(1)
Are Common Errors Committed in the Decision-Making Process?
194(2)
Comprehension Check 7-1
196(1)
Problems versus Decisions
196(2)
News Flash! Global Decision Making
197(1)
How Do Problems Differ?
197(1)
What Is the Difference between Programmed and Nonprogrammed Decisions?
198(1)
Group Decision Making
198(3)
What Are the Advantages of Group Decisions?
199(1)
Are There Disadvantages to Group Decision Making?
199(1)
Is There a Guide for When to Use Group Decision Making?
200(1)
How Can You Improve Group Decision Making?
200(1)
Ethics in Decision Making
201(4)
What Are Common Rationalizations?
202(1)
What Are the Three Views on Ethics?
203(1)
Is There a Guide to Acting Ethically?
204(1)
Comprehension Check 7-2
204(1)
Enhancing Understanding
205(2)
Summary
205(1)
Comprehension: Review and Discussion Questions
206(1)
Key Concept Crossword
207(1)
Developing Your Supervisory Skills
208(5)
Getting to Know Yourself
208(1)
Building a Team
208(1)
An Experiential Exercise: Individual versus Group Decisions
208(1)
Internet: Web Exercise Activity
209(1)
Becoming More Creative
209(1)
Communicating Effectively
210(1)
Thinking Critically
210(1)
Developing a Decision-Making Style
210(1)
Second Time Around
211(2)
part 3 Stimulating Individual and Group Performance
213(114)
Motivating Your Employees
214(30)
Key Concepts
215(1)
Chapter Outcomes
215(1)
Responding to a Supervisory Dilemma
216(1)
Introduction
216(1)
What Is Motivation?
217(1)
Understanding Individual Differences
218(1)
Can Personality Types Help Predict Practical Work-Related Behaviors?
218(1)
How Can an Understanding of Personality Help You Be a More Effective Supervisor?
219(1)
The Early Theories of Motivation
219(5)
How Do You Focus on Needs?
220(1)
Do Supervisors Focus on the Nature of People?
221(1)
What Effect Does the Organization Have on Motivation?
222(1)
Comprehension Check 8-1
223(1)
Contemporary Theories of Motivation
224(2)
What Is a Focus on Achievement?
224(1)
How Important Is Equity?
225(1)
Do Employees Really Get What They Expect?
226(3)
How Do You Set an Atmosphere in Which Employees Really Want to Work?
227(2)
Designing Motivating Jobs
229(1)
Motivation Challenges for Today's Supervisors
230(7)
What Is the Key to Motivating a Diverse Workforce?
231(1)
Should Employees Be Paid for Performance or Time on the Job?
232(1)
How Can Supervisors Motivate Minimum-Wage Employees?
233(1)
What's Different in Motivating Professional and Technical Employees?
234(1)
What Can a Supervisor Do to Improve Employees' Work-Life Balance?
235(1)
Comprehension Check 8-2
236(1)
How Can Employee Stock Ownership Plans Affect Motivation?
236(1)
Enhancing Understanding
237(3)
Summary
237(1)
Comprehension: Review and Discussion Questions
238(1)
Key Concept Crossword
239(1)
Developing Your Supervisory Skills
240(4)
Getting to Know Yourself
240(1)
Building a Team
240(1)
An Experiential Exercise: Motivating Others
240(1)
Internet: Web Exercise Activity
240(1)
Designing Jobs
241(1)
Communicating Effectively
241(1)
Thinking Critically
241(1)
Unequal Pay for Equal Work
241(1)
Changes in the New Economy
242(2)
Providing Effective Leadership
244(30)
Key Concepts
245(1)
Chapter Outcomes
245(1)
Responding to a Supervisory Dilemma
246(1)
Introduction
246(1)
Understanding Leadership
247(1)
Are Leaders Born or Made?
247(6)
What Are the Traits of Successful Leaders?
248(1)
What Is This Thing Called Charisma?
249(2)
What Is Visionary Leadership?
251(2)
Comprehension Check 9-1
253(1)
How Do You Become a Leader?
253(2)
Why Does a Leader Need Technical Skills?
253(1)
How Do Conceptual Skills Affect Your Leadership?
254(1)
How Do Networking Skills Make You a Better Leader?
254(1)
What Role Do Human Relations Skills Play in Effective Leadership?
255(1)
Leadership Behaviors and Styles
255(2)
What Is Task-Centered Behavior?
256(1)
What Are People-Centered Behaviors?
256(1)
What Behavior Should You Exhibit?
257(1)
Effective Leadership
257(3)
News Flash! National Culture Could Affect Your Leadership Style
260(1)
Contemporary Leadership Roles
260(3)
Do Credibility and Trust Really Matter?
260(1)
Why Are Credibility and Trust Important?
261(1)
What If You Play Favorites?
261(1)
How Can You Lead through Empowerment?
262(1)
Leadership Issues Today
263(4)
What Are Transactional and Transformational Leaders?
263(1)
What Is Team Leadership?
264(1)
Is Leadership Always Relevant?
264(2)
Comprehension Check 9-2
266(1)
Enhancing Understanding
267(3)
Summary
267(1)
Comprehension: Review and Discussion Questions
268(1)
Key Concept Crossword
269(1)
Developing Your Supervisory Skills
270(4)
Getting to Know Yourself
270(1)
Building a Team
270(1)
An Experiential Exercise: Leadership Characteristics
270(1)
Internet: Web Exercise Activity
270(1)
Building Trust
270(1)
Communicating Effectively
271(1)
Thinking Critically
272(1)
Making a Mark as a Leader
272(1)
Identifying Leadership
273(1)
Communicating Effectively
274(28)
Key Concepts
275(1)
Chapter Outcomes
275(1)
Responding to a Supervisory Dilemma
276(1)
Introduction
277(1)
What Is Communication?
278(1)
The Communication Process
279(1)
Methods of Communication
280(4)
How Do You Communicate Orally?
280(1)
Something to Think About: Do Women and Men Communicate Differently?
281(1)
Why Do You Use Written Communication?
281(1)
Is Electronic Communication More Efficient?
282(1)
How Does Nonverbal Communication Affect Your Communication?
282(1)
What Is the Grapevine?
283(1)
Barriers to Effective Communication
284(7)
How Does Language Affect Communication?
284(1)
What Did You Say?
285(1)
Did You Get My Message?
285(1)
Do You See What I See?
286(1)
What Do Roles Have to Do with Communication?
286(1)
Comprehension Check 10-1
287(1)
Is There a Preferred Information Medium?
287(1)
How Does Honesty Affect Communication?
288(1)
How Can You Improve Your Communication Effectiveness?
289(1)
News Flash! Communication Differences in the Global Village
290(1)
A Special Communication Skill: Active Listening
291(1)
The Importance of Feedback Skills
292(4)
What's the Difference between Positive and Negative Feedback?
293(1)
How Do You Give Effective Feedback?
293(2)
Comprehension Check 10-2
295(1)
Enhancing Understanding
296(2)
Summary
296(1)
Comprehension: Review and Discussion Questions
296(1)
Key Concept Crossword
297(1)
Developing Your Supervisory Skills
298(4)
Getting to Know Yourself
298(1)
Building a Team
298(1)
An Experiential Exercise: Practicing Listening Skills
298(1)
Internet: Web Exercise Activity
299(1)
Active Listening
299(1)
Communicating Effectively
300(1)
Thinking Critically
300(1)
Communication Problems at the Ozark Corporation
300(1)
Active Listening
301(1)
Supervising Groups and Work Teams
302(25)
Key Concepts
303(1)
Chapter Outcomes
303(1)
Responding to a Supervisory Dilemma
304(1)
Introduction
304(1)
What Is a Group?
305(1)
Why Do People Join Groups?
305(1)
Understanding Informal Work Groups
306(6)
What Are Norms and How Do They Affect Work Behavior?
307(1)
News Flash! Solomon Asch and Group Conformity
308(1)
Are Cohesive Groups More Effective?
309(1)
What Is an Emergent Leader?
309(1)
How Can Informal Groups Be Helpful?
310(1)
Are There Ways to Influence the Informal Work Group?
310(2)
Comprehension Check 11-1
312(1)
The Increasing Use of Teams
312(3)
Turning Groups into Teams
313(1)
How Do You Build Real Teams?
314(1)
Team Challenges for Supervisors
315(3)
What Obstacles Exist in Creating Effective Teams?
316(1)
How Can Team Obstacles Be Overcome?
316(2)
Contemporary Team Issues
318(3)
Why Are Teams Central to Continuous-Improvement Programs?
318(1)
How Does Workforce Diversity Affect Teams?
319(1)
Comprehension Check 11-2
320(1)
Enhancing Understanding
321(2)
Summary
321(1)
Comprehension: Review and Discussion Questions
321(1)
Key Concept Crossword
322(1)
Developing Your Supervisory Skills
323(4)
Getting to Know Yourself
323(1)
Building a Team
323(1)
An Experiential Exercise: Building Effective Work Teams
323(1)
Internet: Web Exercise Activity
324(1)
Developing Your Coaching Skills
324(1)
Communicating Effectively
324(1)
Thinking Critically
325(1)
Distribution at Hewlett-Packard
325(1)
Welcome to Barnes City Hospital
326(1)
part 4 Coping with Workplace Dynamics
327(139)
Appraising Employee Performance
328(30)
Key Concepts
329(1)
Chapter Outcomes
329(1)
Responding to a Supervisory Dilemma
330(1)
Introduction
330(1)
The Purpose of Employee Performance Appraisals
331(6)
When Should Appraisals Occur?
331(1)
What Is Your Role in Performance Appraisals?
332(3)
What Are the Legal Issues in Performance Appraisals?
335(1)
Are There Appropriate Criteria for Appraising Performance?
336(1)
How Do You Gather Performance Data?
337(1)
Performance Appraisal Methods
337(5)
What Are the Absolute-Standards Measurements?
337(3)
How Do You Use Relative Standards?
340(1)
Comprehension Check 12-1
341(1)
Objectives
342(1)
Potential Problems in Performance Appraisals
342(11)
Something to Think About: Evaluating Students
343(1)
What Is Leniency Error?
343(1)
How Do Halo Errors Affect Appraisals?
343(1)
What Is Similarity Error?
344(1)
What Is Recency Error?
344(1)
How Does Central Tendency Error Affect Appraisals?
344(1)
Are You Inclined to Use Inflationary Pressures?
345(1)
How Can You Overcome the Hurdles?
345(3)
Responding to Performance Problems
348(1)
News Flash! Performance Appraisals in Contemporary Organizations
349(1)
What Do You Need to Know about Counseling Employees?
349(2)
Is Your Action Ethical?
351(1)
Comprehension Check 12-2
352(1)
Enhancing Understanding
353(2)
Summary
353(1)
Comprehension: Review and Discussion Questions
353(1)
Key Concept Crossword
354(1)
Developing Your Supervisory Skills
355(3)
Getting to Know Yourself
355(1)
Building a Team
355(1)
An Experiential Exercise: The 360-Degree Appraisal
355(1)
Internet: Web Exercise Activity
355(1)
Conducting a Performance Evaluation
355(1)
Communicating Effectively
356(1)
Thinking Critically
356(1)
Using 360-Degree Performance Appraisals
356(1)
Performance Appraisal at the Athletic Shoe Shop
357(1)
Ensuring a Safe and Healthy Work Environment
358(28)
Key Concepts
359(1)
Chapter Outcomes
359(1)
Responding to a Supervisory Dilemma
360(1)
Introduction
360(1)
The Occupational Safety and Health Act
361(7)
What Are the OSHA Enforcement Priorities?
361(2)
How Does a Supervisor Keep OSHA Records?
363(3)
What Are the OSHA Punitive Actions?
366(1)
Does OSHA Work?
366(1)
News Flash! OSHA and Needlesticks
367(1)
Comprehension Check 13-1
368(1)
Job Safety Programs
368(2)
What Causes Work-Related Accidents?
369(1)
How Can Accidents Be Prevented?
369(1)
How Do Supervisors Ensure Job Safety?
370(1)
A Special Case of Safety: Workplace Violence
370(1)
Maintaining a Healthy Work Environment
371(3)
How Do You Create a Smoke-Free Environment?
372(1)
What Are Repetitive Stress Injuries?
373(1)
Stress
374(2)
Are There Common Causes of Stress?
375(1)
What Are the Symptoms of Stress?
375(1)
How Can Stress Be Reduced?
376(1)
Helping the Whole Employee
376(3)
Where Did EAPs Come From?
376(1)
Why Provide Wellness Programs?
377(1)
Comprehension Check 13-2
378(1)
Enhancing Understanding
379(2)
Summary
379(1)
Comprehension: Review and Discussion Questions
379(1)
Key Concept Crossword
380(1)
Developing Your Supervisory Skills
381(5)
Getting to Know Yourself
381(1)
Building a Team
381(1)
An Experiential Exercise: Health and Safety
381(1)
Internet: Web Exercise Activity
381(1)
Developing Safety Skills
382(1)
Communicating Effectively
382(1)
Thinking Critically
383(1)
Battling Stress and Improving Health at the Catamount Company
383(1)
Safety First at the Samson Company
384(2)
Handling Conflict, Politics, Employee Discipline, and Negotiations
386(34)
Key Concepts
387(1)
Chapter Outcomes
387(1)
Responding to a Supervisory Dilemma
388(1)
Introduction
388(1)
What Is Conflict?
389(7)
Is All Conflict Bad?
389(1)
Where Do Conflicts Come From?
390(1)
How Do You Manage Conflict?
391(1)
What Resolution Techniques Can You Use?
391(1)
Which Conflicts Do You Handle?
392(1)
How Do You Choose the Appropriate Resolution Technique?
393(1)
How Do You Stimulate Conflict?
394(1)
How Cautiously Should You Proceed in Stimulating Conflict?
395(1)
Comprehension Check 14-1
396(1)
Understanding Organizational Politics
396(5)
What Is Politics?
397(1)
Why Does Politics Exist in Organizations?
397(1)
Can You Play Politics and Still Be Ethical?
398(1)
How Do You Know When You Should Play Politics?
399(1)
News Flash! Status in Organizations
400(1)
The Disciplinary Process
401(7)
What Types of Discipline Problems Might You Face?
402(1)
Is Discipline Always the Solution?
403(1)
Basic Tenets of Discipline
403(1)
How Do You Lay the Groundwork for Discipline?
404(1)
How Do You Make Discipline Progressive?
404(2)
What Factors Should You Consider in Discipline?
406(1)
What about the Law?
406(2)
Negotiation
408(4)
How Do Bargaining Strategies Differ?
408(2)
How Do You Develop Effective Negotiation Skills?
410(1)
Comprehension Check 14-2
411(1)
Enhancing Understanding
412(2)
Summary
412(1)
Comprehension: Review and Discussion Questions
412(1)
Key Concept Crossword
413(1)
Developing Your Supervisory Skills
414(6)
Getting to Know Yourself
414(1)
Building a Team
414(1)
An Experiential Exercise: Negotiating a Raise
414(1)
Internet: Web Exercise Activity
415(1)
Disciplining an Employee
415(2)
Communicating Effectively
417(1)
Thinking Critically
417(1)
Cheesy Politics
417(1)
Dealing with Conflict at Eco Landscape
418(2)
Dealing with Change and Innovation
420(22)
Key Concepts
421(1)
Chapter Outcomes
421(1)
Responding to a Supervisory Dilemma
422(1)
Introduction
422(1)
The Forces for Change
423(2)
What Are the External Forces Creating a Need for Change?
423(1)
News Flash! EA Sports
424(1)
What Are the Internal Forces Creating a Need for Change?
425(1)
How Can Supervisors Serve as Change Agents?
425(1)
Two Views of the Change Process
425(7)
What Is the Traditional View of Change?
426(1)
What Is the Contemporary View of Change?
427(1)
Will You Face a World of Constant and Chaotic Change?
427(1)
Why Do People Resist Change?
427(3)
How Can You Overcome Resistance to Change?
430(1)
Comprehension Check 15-1
431(1)
Stimulating Innovation
432(4)
How Are Creativity and Innovation Related?
432(1)
What Is Involved in Innovation?
433(1)
How Can a Supervisor Foster Innovation?
434(1)
Comprehension Check 15-2
435(1)
Enhancing Understanding
436(2)
Summary
436(1)
Comprehension: Review and Discussion Questions
436(1)
Key Concept Crossword
437(1)
Developing Your Supervisory Skills
438(4)
Getting to Know Yourself
438(1)
Building a Team
438(1)
An Experiential Exercise: The Space Cowboys Company
438(1)
Internet: Web Exercise Activity
439(1)
Stimulating Creativity
439(1)
Communicating Effectively
440(1)
Thinking Critically
440(1)
Technology Drives Change
440(1)
Moving Changes for Introl Systems, Inc.
441(1)
The Supervisor's Role in Labor Relations
442(24)
Key Concepts
443(1)
Chapter Outcomes
443(1)
Responding to a Supervisory Dilemma
444(1)
Introduction
444(4)
What Is Labor Relations?
445(1)
Why Do Employees Join Unions?
446(2)
Labor Legislation
448(4)
The Wagner Act
449(1)
The Taft-Hartley Act
449(1)
Other Laws Affecting Labor-Management Relations
450(1)
Comprehension Check 16-1
451(1)
How Are Employees Unionized?
452(1)
Collective Bargaining
453(8)
News Flash! When the Union Arrives
454(1)
What Are the Objective and Scope of Collective Bargaining?
455(1)
What Is the Collective Bargaining Process?
455(3)
What Happens When Agreement Cannot Be Reached?
458(2)
Comprehension Check 16-2
460(1)
Enhancing Understanding
461(2)
Summary
461(1)
Comprehension: Review and Discussion Questions
461(1)
Key Concept Crossword
462(1)
Developing Your Supervisory Skills
463(3)
Getting to Know Yourself
463(1)
Building a Team
463(1)
An Experiential Exercise: Handling a Grievance
463(1)
Internet: Web Exercise Activity
463(1)
Resolving a Grievance
464(1)
Communicating Effectively
464(1)
Thinking Critically
465(1)
Texaco Provides Labor-Management Training
465(1)
Faragut Services Faces a Union Challenge
465(1)
Postscript Personal Development
466(7)
Introduction
466(1)
What Is a Career?
467(2)
Preparing a Resume
469(1)
Excelling at the Interview
470(1)
Some Suggestions for Developing a Successful Career
470(2)
A Final Word
472(1)
Glossary 473(12)
Answers to Crossword Puzzles 485(10)
Index 495(7)
Photo Credits 502


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