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Table of Contents
|The Supervisor's Job and Challenges for the 21st Century|
|Planning and Control|
|Supervisory Planning and Time Management|
|Designing and Implementing Controls|
|Problem Solving and Decision Making|
|Total Quality Management|
|Organizing, Staffing, and Employee Development|
|Organizing an Effective Department|
|Acquiring the Right People|
|Appraising Employee Performance|
|Developing Your People|
|Stimulating Individual and Group Performance|
|Motivating Your People|
|Managing Groups and Work Teams|
|Coping With Workplace Dynamics|
|Managing Conflict and Politics|
|Managing Change and Stress|
|The Supervisor's Role in Labor Relations|
|Managing Your Career|
|Table of Contents provided by Publisher. All Rights Reserved.|