9780324021271

Supervisory Management The Art of Empowering and Developing People

by ; ;
  • ISBN13:

    9780324021271

  • ISBN10:

    0324021275

  • Edition: 5th
  • Format: Paperback
  • Copyright: 7/14/2000
  • Publisher: South-Western College Pub
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Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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Summary

Supervisory Management continues to take a traditional approach to supervision, while emphasizing contemporary themes such as leadership and empowerment. Two skills-based exercises focusing on "on-the-job" competencies appear in each chapter to improve management skills.

Table of Contents

PART 1 Overview
Supervisory Management Roles and Challenges
2(32)
Quest for Quality and Empowerment
34(32)
PART 2 Planning
Fundamentals of Planning and Time Management
66(32)
Decision Making and Problem Solving
98(28)
PART 3 Organizing
Fundamentals of Organizing
126(34)
Delegating Authority
160(26)
PART 4 Leading
Communication
186(32)
Motivation
218(26)
Leadership
244(28)
Managing Change, Group Development, and Team Building
272(32)
PART 5 Controlling
Exercising Control
304(22)
Controlling Productivity, Quality, and Safety
326(34)
PART 6 Skill Development
Coaching for Higher Performance
360(24)
Meetings and Facilitation Skills
384(30)
Managing Conflict and Stress
414(26)
PART 7 Managing Human Resources and Diversity
Selecting, Training, and Compensating Employees
440(38)
Appraising and Disciplining Employees
478(32)
The Supervisor and Labor Relations
510(27)
Endnotes 537(6)
Glossary 543(10)
URL Index 553(2)
Subject Index 555(14)
Photo Credits 569

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