9781405185493

Talk in Action : Interactions, Identities, and Institutions

by ;
  • ISBN13:

    9781405185493

  • ISBN10:

    140518549X

  • Format: Paperback
  • Copyright: 2010-04-26
  • Publisher: Wiley-Blackwell

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Summary

Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis. Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication, Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time Written by two leading figures in the field of Conversation Analysis

Author Biography

Paul Drew, University of York
Douglas Maynard, University of Wisconsin Madison
John Heritage is Professor of Sociology at the University of California, Los Angeles. His publications include Garfinkel and Ehnomethodology (1984) and Communication in Medical Care: Interaction between Primary Care Physicians and Patients (2006)
Steven Clayman is Professor of Sociology at the University of California, Los Angeles, He has written extensively on topics relating to conversation analysis and is co-author, with John Heritage, of The News Interview: Journalists and Public Figures on the Air (2002).

Table of Contents

Introductionp. 1
Conversation Analysis and Social Institutionsp. 5
Conversation Analysis: Some Theoretical Backgroundp. 7
Talking Social Institutions into Beingp. 20
Dimensions of Institutional Talkp. 34
Calls for Emergency Servicep. 51
Emergency Calls as Institutional Talkp. 53
Gatekeeping and Entitlement to Emergency Servicep. 69
Emergency Calls under Stressp. 87
Doctor-Patient Interactionp. 101
Patients' Presentations of Medical Issues: The Doctor's Problemp. 103
Patients' Presentations of Medical Issues: The Patient's Problemp. 119
History Taking in Medicine: Questions and Answersp. 135
Diagnosis and Treatment: Medical Authority and Its Limitsp. 154
Trials, Juries, and Dispute Resolutionp. 171
Trial Examinationsp. 173
Jury Deliberationsp. 186
Informal Modes of Dispute Resolutionp. 200
News and Political Communicationp. 213
News Interview Turn Takingp. 215
Question Design in the News Interview and Beyondp. 227
Answers and Evasionsp. 245
Interaction en Masse: Audiences and Speechesp. 263
Conclusionp. 280
Transcript Symbolsp. 283
Referencesp. 288
Index of Namesp. 304
Index of Subjectsp. 309
Table of Contents provided by Ingram. All Rights Reserved.

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