Talk in Action : Interactions, Identities, and Institutions

by Heritage, John; Clayman, Steven

• ISBN13: 9781405185493
• ISBN10: 140518549X
• Edition: 1st
• Format: Paperback
• Copyright: 2010-04-26
• Publisher: Wiley-Blackwell

Summary

Talk in Action examines the language, identity, and interaction of social institutions, introducing students to the research methodology of Conversation Analysis. Features a unique focus on real-world applications of CA by examining four institutional domains: calls to emergency numbers, doctor-patient interaction, courtroom trials, and mass communication, Provides a theoretical and methodological overview of the roots of CA, reviewing the main developments and findings of research on talk and social institutions conducted over the past 25 years Showcases the significance of this subject to everyday events, making it ideal for students coming to the field for the first time Written by two leading figures in the field of Conversation Analysis

Author Biography

Paul Drew, University of York
Douglas Maynard, University of Wisconsin Madison
John Heritage is Professor of Sociology at the University of California, Los Angeles. His publications include Garfinkel and Ehnomethodology (1984) and Communication in Medical Care: Interaction between Primary Care Physicians and Patients (2006)
Steven Clayman is Professor of Sociology at the University of California, Los Angeles, He has written extensively on topics relating to conversation analysis and is co-author, with John Heritage, of The News Interview: Journalists and Public Figures on the Air (2002).

Table of Contents

Introduction	p. 1
Conversation Analysis and Social Institutions	p. 5
Conversation Analysis: Some Theoretical Background	p. 7
Talking Social Institutions into Being	p. 20
Dimensions of Institutional Talk	p. 34
Calls for Emergency Service	p. 51
Emergency Calls as Institutional Talk	p. 53
Gatekeeping and Entitlement to Emergency Service	p. 69
Emergency Calls under Stress	p. 87
Doctor-Patient Interaction	p. 101
Patients' Presentations of Medical Issues: The Doctor's Problem	p. 103
Patients' Presentations of Medical Issues: The Patient's Problem	p. 119
History Taking in Medicine: Questions and Answers	p. 135
Diagnosis and Treatment: Medical Authority and Its Limits	p. 154
Trials, Juries, and Dispute Resolution	p. 171
Trial Examinations	p. 173
Jury Deliberations	p. 186
Informal Modes of Dispute Resolution	p. 200
News and Political Communication	p. 213
News Interview Turn Taking	p. 215
Question Design in the News Interview and Beyond	p. 227
Answers and Evasions	p. 245
Interaction en Masse: Audiences and Speeches	p. 263
Conclusion	p. 280
Transcript Symbols	p. 283
References	p. 288
Index of Names	p. 304
Index of Subjects	p. 309
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