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Questions About This Book?
What version or edition is this?
This is the 11th edition with a publication date of 1/1/2008.
What is included with this book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
Treats technical communication as a problem-solving activity through practical applications and a heavy emphasis on the writing process. The writing process, international and cultural communication issues, ethics in technical communication. Introductory technical communication
Table of Contents
|indicates new material|
|Introduction to Technical Communication|
|Technical Communication Is User-Centered|
|Technical Communication Is Accessible|
|Sample Document: A Citizen's Guide to Bioremediation|
|Technical Communication Comes in All Shapes and Sizes|
|Technical Communicators Rely on Many Skills|
|Technical Communication Is Part of Most Careers|
|Communication Has Both an Electronic and a Human Side|
|Communication Reaches a Diverse Audience|
|Consider This:Twenty-First Century Jobs Require Portable Skills|
|On the Jobhellip;Types of Writing|
|Communicating in the Workplace|
|Preparing an Effective Technical Document|
|Complete the Key Tasks|
|Case Study: Completing the Key Tasks: Delivering the Essential Information; Making a Persuasive Case; Weighing the Ethical Issues; Working on a Team|
|Rely on Creative and Critical Thinking|
|Checklist: Creative and Critical Thinking in the Writing Process|
|Make Proofreading Your Final Step|
|ConsiderThis: Workplace Settings Are Increasingly Virtual|
|Delivering Usable Information|
|Assess the Audiencersquo;s Information Needs|
|Identify Levels of Technicality|
|The Highly Technical Document|
|Sample Document: A Technical Version of an Emergency Treatment Report|
|The Semitechnical Document|
|Sample Document: A Semitechnical Version of an Emergency Treatment Report|
|The Nontechnical Document|
|Sample Document: A Nontechnical Version of an Emergency Treatment Report|
|Primary and Secondary Audiences|
|Case Study: Tailoring a Single Document for Different Users|
|Web-based Documents for Multiple Audiences|
|Develop an Audience and Use Profile|
|Purpose of the Document|
|Intended Use of the Document|
|Audiencersquo;s Technical Background|
|Table of Contents provided by Publisher. All Rights Reserved.|