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What version or edition is this?
This is the 11th edition with a publication date of 1/1/2008.
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Treats technical communication as a problem-solving activity through practical applications and a heavy emphasis on the writing process. The writing process, international and cultural communication issues, ethics in technical communication. Introductory technical communication
Table of Contents
|indicates new material|
|Introduction to Technical Communication|
|Technical Communication Is User-Centered|
|Technical Communication Is Accessible|
|Sample Document: A Citizen's Guide to Bioremediation|
|Technical Communication Comes in All Shapes and Sizes|
|Technical Communicators Rely on Many Skills|
|Technical Communication Is Part of Most Careers|
|Communication Has Both an Electronic and a Human Side|
|Communication Reaches a Diverse Audience|
|Consider This:Twenty-First Century Jobs Require Portable Skills|
|On the Jobhellip;Types of Writing|
|Communicating in the Workplace|
|Preparing an Effective Technical Document|
|Complete the Key Tasks|
|Case Study: Completing the Key Tasks: Delivering the Essential Information; Making a Persuasive Case; Weighing the Ethical Issues; Working on a Team|
|Rely on Creative and Critical Thinking|
|Checklist: Creative and Critical Thinking in the Writing Process|
|Make Proofreading Your Final Step|
|ConsiderThis: Workplace Settings Are Increasingly Virtual|
|Delivering Usable Information|
|Assess the Audiencersquo;s Information Needs|
|Identify Levels of Technicality|
|The Highly Technical Document|
|Sample Document: A Technical Version of an Emergency Treatment Report|
|The Semitechnical Document|
|Sample Document: A Semitechnical Version of an Emergency Treatment Report|
|The Nontechnical Document|
|Sample Document: A Nontechnical Version of an Emergency Treatment Report|
|Primary and Secondary Audiences|
|Case Study: Tailoring a Single Document for Different Users|
|Web-based Documents for Multiple Audiences|
|Develop an Audience and Use Profile|
|Purpose of the Document|
|Intended Use of the Document|
|Audiencersquo;s Technical Background|
|Table of Contents provided by Publisher. All Rights Reserved.|