Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
indicates new material | |
Preface | |
Acknowledgments | |
Introduction to Technical Communication | |
Technical Communication Is User-Centered | |
Technical Communication Is Accessible | |
Sample Document: A Citizen's Guide to Bioremediation | |
Technical Communication Comes in All Shapes and Sizes | |
Technical Communicators Rely on Many Skills | |
Technical Communication Is Part of Most Careers | |
Communication Has Both an Electronic and a Human Side | |
Communication Reaches a Diverse Audience | |
Consider This:Twenty-First Century Jobs Require Portable Skills | |
On the Jobhellip;Types of Writing | |
Exercises | |
Collaborative Project | |
Service-Learning Project | |
Communicating in the Workplace | |
Preparing an Effective Technical Document | |
Complete the Key Tasks | |
Case Study: Completing the Key Tasks: Delivering the Essential Information; Making a Persuasive Case; Weighing the Ethical Issues; Working on a Team | |
Rely on Creative and Critical Thinking | |
Checklist: Creative and Critical Thinking in the Writing Process | |
Make Proofreading Your Final Step | |
Guidelinesfor Proofreading | |
Checklist: Proofreading | |
ConsiderThis: Workplace Settings Are Increasingly Virtual | |
Exercises | |
Collaborative Project | |
Service-Learning Project | |
Delivering Usable Information | |
Assess the Audiencersquo;s Information Needs | |
Identify Levels of Technicality | |
The Highly Technical Document | |
Sample Document: A Technical Version of an Emergency Treatment Report | |
The Semitechnical Document | |
Sample Document: A Semitechnical Version of an Emergency Treatment Report | |
The Nontechnical Document | |
Sample Document: A Nontechnical Version of an Emergency Treatment Report | |
Primary and Secondary Audiences | |
Case Study: Tailoring a Single Document for Different Users | |
Web-based Documents for Multiple Audiences | |
Develop an Audience and Use Profile | |
Audience Characteristics | |
Purpose of the Document | |
Intended Use of the Document | |
Audiencersquo;s Technical Background | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.