9780321089793

Technical Communication

by
  • ISBN13:

    9780321089793

  • ISBN10:

    0321089790

  • Edition: 9th
  • Format: Paperback
  • Copyright: 1/1/2003
  • Publisher: Longman
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Summary

This is a comprehensive, flexible, and accessible introduction to technical and professional communication. To help readers develop awareness of audiences and accountability, collaborative projects simulate the writing demands that are typical on the job. Full coverage of electronic communication, including email and the Internet, is featured.

Table of Contents

Detailed Contents vii
Preface xix
Acknowledgments xxv
Introduction to Technical Communication
1(11)
PART I Communicating in the Workplace 12(104)
Preparing an Effective Technical Document
14(10)
Delivering the Essential Information
24(15)
Making a Persuasive Case
39(30)
Weighing the Ethical Issues
69(27)
Working in Teams
96(20)
PART II The Research Process 116(100)
Thinking Critically about the Research Process
118(12)
Exploring Electronic and Hard Copy Sources
130(21)
Exploring Primary Sources
151(15)
Evaluating and Interpreting Information
166(32)
Summarizing and Abstracting Information
198(18)
PART III Structural and Style Elements 216(72)
Organizing for Users
218(25)
Revising for Readable Style
243(45)
PART IV Visual, Design, and Usability Elements 288(106)
Designing Visuals
290(53)
Designing Pages and Documents
343(23)
Adding Document Supplements
366(12)
Designing and Testing the Document for Usability
378(16)
PART V Specific Documents and Applications 394(266)
Memo Reports and Electronic Mail
396(22)
Letters and Employment Correspondence
418(49)
Web Pages and Other Electronic Documents
467(22)
Technical Definitions
489(22)
Technical Descriptions and Specifications
511(28)
Instructions
539(31)
Proposals
570(34)
Analytical Reports
604(34)
Oral Presentations
638(22)
PART VI A Brief Handbook with Additional Sample Documents 660(2)
Appendix A Recording and Documenting Research Findings 662(36)
Appendix B A Casebook of Sample Documents Illustrating the Writing Process 698(32)
Appendix C Editing for Grammar Usage, and Mechanics 730(30)
Works Cited 760(18)
Index 778

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