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Technical Communication: Process and Product,9780131196643
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Technical Communication: Process and Product

by ;
Edition:
6th
ISBN13:

9780131196643

ISBN10:
0131196642
Format:
Paperback
Pub. Date:
1/1/2009
Publisher(s):
PEARSON EDUCATION
List Price: $103.33
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Summary

This full color 5 th edition ofTechnical Writing: Process and Productguides readers through the entire writing process-prewriting, writing, and rewriting-developing an easy-to-use, step-by-step technique for writing the types of documents they will encounter on the job. The authors'reader-friendly style engages readers in the writing process and encourages hands-on application.Discusses prewriting, writing, and rewriting in relation to ethics, audience identification, electronic communication, and the role of technical writing in the workplace.For anyone looking to utilize more effective written communication in their jobs.

Table of Contents

Defining Technical Writingp. 1
An Introduction to Technical Writingp. 2
Writing at Work: Gulfview Architectural and Engineering Servicesp. 2
Technical Writing: A Definitionp. 3
Technical Writing Scenariosp. 4
Importance of Technical Writingp. 6
Teamworkp. 9
21st-Century Business Management Philosophiesp. 11
Conflict Resolution in Team Meetingsp. 15
Strategies for Successful Collaborationp. 17
Chapter Highlightsp. 19
Activitiesp. 20
Quiz Questionsp. 24
Producing the Productp. 25
The Writing Process: An Overviewp. 25
Prewritingp. 26
Writingp. 36
Rewritingp. 36
The Process in Practicep. 38
Chapter Highlightsp. 44
Activitiesp. 44
Quiz Questionsp. 46
Objectives in Technical Writingp. 47
Writing at Work: Comptodayp. 47
Clarityp. 48
Concisenessp. 54
Accuracyp. 64
Organizationp. 65
Ethicsp. 68
Chapter Highlightsp. 76
Activitiesp. 77
Quiz Questionsp. 84
Audience Recognition and Involvementp. 85
Writing at Work: Home and Business Mortgage (HBM)p. 85
Audience Recognitionp. 86
Defining Terms for Different Audience Levelsp. 94
Biased Language-Issues of Diversityp. 96
Multiculturalismp. 97
Sexist Languagep. 107
Audience Involvementp. 110
Chapter Highlightsp. 119
Activitiesp. 120
Quiz Questionsp. 128
Correspondencep. 129
Memos and E-mailp. 130
Writing at Work: Barney Allis Storesp. 130
The Differences Between Memos and E-mail Messagesp. 131
Memosp. 131
Sample Memosp. 139
E-mailp. 144
Techniques for Writing Effective E-mail Messagesp. 149
Sample E-mail Messagesp. 154
Processp. 157
Process Logp. 162
Chapter Highlightsp. 165
Activitiesp. 166
Web Workshopp. 170
Quiz Questionsp. 171
Lettersp. 172
Writing at Work: Compuramp. 172
Letter Componentsp. 173
Letter Wizards and Templatesp. 179
Letter Formatsp. 181
Criteria for Different Types of Lettersp. 185
Processp. 203
Process Logp. 208
Chapter Highlightsp. 213
Activitiesp. 214
Web Workshopp. 215
Quiz Questionsp. 217
The Job Searchp. 218
Writing at Work: Diskservep. 218
Objectivesp. 219
How to Find Job Openingsp. 219
Criteria for Effective Resumesp. 222
Methods of Deliveryp. 229
Sample Resumesp. 236
Criteria for Effective Letters of Applicationp. 236
E-Mail Cover Messagep. 238
Sample E-Mail Cover Messages and Letters of Applicationp. 239
Techniques for Interviewing Effectivelyp. 242
Criteria for Effective Follow-Up Correspondencep. 244
Sample Follow-Up Letterp. 244
Checklistsp. 244
Chapter Highlightsp. 246
Activitiesp. 247
Web Workshopp. 249
Quiz Questionsp. 250
Visual Appealp. 251
Document Designp. 252
Importance of Document Designp. 252
Organizationp. 253
Orderp. 254
Accessp. 257
Varietyp. 262
Summaryp. 266
Chapter Highlightsp. 269
Activitiesp. 270
Quiz Questionsp. 274
Graphicsp. 275
Benefits of Visual Aidsp. 275
Colorp. 276
Three-Dimensional Graphicsp. 277
Criteria for Effective Graphicsp. 277
Types of Graphicsp. 278
Chapter Highlightsp. 300
Activitiesp. 300
Quiz Questionsp. 304
Technical Applicationsp. 305
Fliers, Brochures, and Newslettersp. 306
Writing at Work: Techtoolshopp. 306
Objectivesp. 307
Why Write Fliers?p. 308
Criteria for Writing Fliersp. 309
Processp. 312
Why Write Brochures?p. 312
Criteria for Writing Brochuresp. 312
Processp. 318
Why Write Newsletters?p. 322
Criteria for Writing Newslettersp. 323
Processp. 325
Chapter Highlightsp. 328
Activitiesp. 329
Web Workshopp. 332
Quiz Questionsp. 332
Technical Descriptionsp. 333
Types of Technical Descriptionsp. 333
Criteria for Writing Technical Descriptionsp. 335
Processp. 339
Process Logp. 343
Sample Technical Descriptionp. 348
Chapter Highlightsp. 350
Activitiesp. 350
Web Workshopp. 351
Quiz Questionsp. 351
Instructions and User Manualsp. 352
Writing at Work: Phlebotomydrp. 352
Criteria for Writing Short Instructionsp. 354
Processp. 362
Process Logp. 368
Sample Short Instructionp. 374
Criteria for Writing a User Manualp. 378
Chapter Highlightsp. 403
Activitiesp. 403
Web Workshopp. 405
Quiz Questionsp. 406
Electronic Communicationp. 407
Online Help and Web Sitesp. 408
Writing at Work: Future Promisep. 408
The Internet-The "Information Superhighway"p. 409
The Intranet-A Company's Internal Webp. 410
The Extranet-A Web Within a Webp. 411
Online Versus Paper-What's the Difference?p. 411
Online Helpp. 415
Web Sitesp. 420
Processp. 428
Chapter Highlightsp. 439
Activitiesp. 439
Web Workshopp. 444
Quiz Questionsp. 444
Report Strategiesp. 446
Researchp. 447
Criteria for Writing Research Reportsp. 447
Processp. 449
Chapter Highlightsp. 465
Activitiesp. 466
Web Workshopp. 467
Quiz Questionsp. 468
The Summaryp. 469
Criteria for Writing Summariesp. 470
Processp. 472
Process Logp. 476
Chapter Highlightsp. 479
Activitiesp. 480
Web Workshopp. 480
Quiz Questionsp. 480
Reportsp. 482
Writing at Work: Efa Incorporatedp. 482
Criteria for Writing Reportsp. 483
Types of Reportsp. 486
Processp. 517
Process Logp. 523
Chapter Highlightsp. 529
Activitiesp. 529
Web Workshopp. 536
Quiz Questionsp. 538
Proposalsp. 539
Writing at Work: Bestp. 539
Criteria for Proposalsp. 540
Processp. 552
Sample External and Internal Proposalsp. 558
Chapter Highlightsp. 586
Activitiesp. 587
Web Workshopp. 593
Quiz Questionsp. 594
Oral Communicationp. 595
Writing at Work: Techstopp. 595
Everyday Oral Communicationp. 596
Telephone and Voice Mailp. 596
Informal Oral Presentationsp. 597
Formal Presentationsp. 597
Parts of a Formal Oral Presentationp. 599
Visual Aidsp. 604
Powerpoint Presentationsp. 606
The Writing Processp. 613
Chapter Highlightsp. 623
Activitiesp. 624
Quiz Questionsp. 630
Handbookp. 632
Grammar, Punctuation, Mechanics, and Spellingp. 633
Grammar Rulesp. 634
Punctuationp. 642
Mechanicsp. 650
Spellingp. 657
Proofreader's Marksp. 658
Activitiesp. 658
Grammar Quizp. 665
Referencesp. 668
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