Technical Communication for Readers and Writers,9780618221738

$ We buy this book back!

This item qualifies for
FREE SHIPPING!

Technical Communication for Readers and Writers

by Sims, Brenda R.

Edition:

2nd

ISBN13:

9780618221738

ISBN10:

0618221735

Format:

Paperback

Pub. Date:

9/24/2002

Publisher(s):

Cengage Learning

Other versions by this Author

List Price: ~~$194.66~~

Rent Textbook

(Recommended)

Term

Due

Price

Short Term

Aug 2

$52.56

Semester

Sep 26

$72.02

Quarter

Aug 17

$62.29

$52.56

Buy Used Textbook

In Stock Usually Ships in 24 Hours.

$136.26

Buy New Textbook

Currently Available, Usually Ships in 24-48 Hours

$189.79

eTextbook

We're Sorry
Not Available

More New and Used
from Private Sellers

Starting at $27.80

Questions About This Book?

Why should I rent this book?

Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.

How do rental returns work?

Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!

What version or edition is this?

This is the 2nd edition with a publication date of 9/24/2002.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
The Used copy of this book is not guaranteed to inclue any supplemental materials. Typically, only the book itself is included.
The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Summary

Sims' Technical Communication for Readers and Writers, Second Edition, guides students in planning, writing, and designing effective documents to meet the needs of users and readers. Thoroughly revised, expanded, and redesigned in full color, this edition gives students the tools they need to create appropriate technical documents for a multitude of writing situations and audiences. The text takes a process approach rather than the model-based approach of older tech writing texts. Up-to-date coverage of electronic research tools and the Web shows students how to effectively use and evaluate search engines, web sites, databases, online catalogs, and other electronic resources. An extensive web site offers a wealth of features to support instructors and students: an archive of sample documents; templates for memos, resumes, letters, and reports; interactive exercises; project worksheets; job resources; Instructor's Manual; diagnostic exams; chapter quizzes; sample syllabi; PowerPoint slides; and a bibliography.

Preface

xxiii

Writing, the Workplace, and This Book

(13)

How Will Writing Impact Your Career?

(1)

How Does the Workplace Affect What and How You Write?

(5)

Expectations of Your Organization and Manager

(1)

The Reader's Corner: Are You Ready to Be an Information Broker?

(1)

Expectations of Your Readers

(1)

Time and Budget Limitations

(1)

Ethical Considerations

(1)

Collaborative Writing

(2)

What Makes Technical Communication Effective?

(3)

Addresses Specific Readers

(1)

Uses a Clear, Concise Style

(1)

Taking It into the Workplace: Visiting with a Professional in Your Field

(1)

Uses a Professional, Accessible Design

(1)

Includes Complete, Accurate Information

(1)

Follows the Conventions of Grammar, Punctuation, Spelling, and Usage

(1)

What's Ahead in This Book?

(3)

PART I Understanding the Role of the Writer

Understanding and Writing for Your Readers

(21)

Principle 1: Determine Your Purpose for Writing

(1)

Principle 2: Identify Your Readers

(9)

Are Your Readers Internal or External?

(1)

What Do Your Readers Know About the Subject?

(3)

Taking It into the Workplace: Readers and the Web

(5)

Will More Than One Person or Group Read Your Document?

(1)

Principle 3: Determine Your Readers' Purpose, Needs, and Preferences

(3)

Think About Your Readers' Purpose for Reading

(1)

Consider Your Readers' Physical Surroundings and Time Constraints

(1)

Consider Your Readers' Preferences

(1)

Principle 4: Analyze Your Readers' Attitudes

(3)

Analyze Your Readers' Attitudes About the Subject

(1)

Analyze Your Readers' Attitudes Toward You and Your Organization

(1)

The Reader's Corner: How We Read

(1)

Conclusion

(1)

Worksheet for Identifying Your Readers

(1)

Exercises

(2)

Case Study: Informing Students About Financial Aid

(1)

Facing Ethical and Legal Challenges

(31)

Understanding Ethics

(8)

Making Ethical Decisions

(1)

The Reader's Corner: ``Uh, Where Are We?''

(1)

Principle 1: Ask the Right Questions

(6)

Is the Action Legal?

(1)

Is It Honest and Truthful? Is It Right?

(1)

Taking It into the Workplace: Your Profession and Its Code of Conduct

(1)

Are You Acting in the Best Interest of All Involved?

(2)

Are You Willing to Take Responsibility for the Action or Communication Publicly and Privately?

(1)

Does the Action Violate Anyone's Rights?

(1)

Principle 2: Work Through Ethical Decisions

(1)

Principle 3: Communicate Ethically

(6)

Use Correct, Accurate Information

(1)

Create Honest Impressions

(2)

Use Clear Language

(1)

Include All the Information That Readers Need or Have a Right to Know

(2)

Avoid Deemphasizing Important Information or Emphasizing Misleading Information

(1)

Take Ownership of Your Writing

(1)

Acknowledge the Work of Others

(1)

Turning to the Law When Faced with an Ethical Dilemma

(2)

Understanding Copyright Laws

(1)

Understanding Trademark Laws

(1)

Understanding Liability Laws

(1)

Understanding Federal Trade Commission Regulations

(1)

Conclusion

(2)

Worksheet for Ethical Communication

(1)

Exercises

(4)

Case Study: A Broken Promise

(1)

Collaborating and the Writing Process

(26)

Collaborative Writing in the Workplace

(2)

Collaborating When Writing for Others

(1)

Collaborating as a Team Member

(1)

Principle 1: Collaborate to Analyze the Writing Situation and Plan the Document

(5)

Analyzing the Writing Situation as a Team

(1)

Setting a Schedule and Deciding How the Team Will Communicate

(1)

Establishing Design and Style Guidelines

(1)

Taking It into the Workplace: Collaborating Across Generations

(1)

Gathering Information as a Team

(1)

Organizing the Document

(1)

Principle 2: Use Electronic Media to Collaborate

(4)

Using Word-Processing Software

(2)

Using Electronic Tools to Collaborate

(1)

Principle 3: Collaborate Effectively

(4)

Encouraging Team Members to Share Their Ideas

(1)

The Reader's Corner: Conducting a Successful Teleconference

(1)

Listening Intently and Respectfully

(1)

Sharing Information Willingly and Asking Others to Share Their Ideas

(1)

Disagreeing and Criticizing Respectfully

(1)

Being Open to Criticism of Your Ideas and Writing

(1)

Conclusion

(2)

Worksheet for Successful Collaboration

(2)

Exercises

(8)

Case Study: A Public Relations Problem at Big Lake

(6)

PART II Knowing the Tools of the Writer

Researching Information Using Primary and Secondary Sources

(40)

Principle 1: Plan Your Research

(1)

Principle 2: Select Appropriate Primary Research Techniques

(11)

Interview to Gather Information

(1)

Gather Information Through Questionnaires

(8)

Observe People and Situations and Conduct Experiments

104

(1)

Principle 3: Select Appropriate Secondary Research Strategies

105

(16)

Understanding the Secondary Resources Available to You

106

(1)

Taking It into the Workplace: Copyright Laws and ``Fair Use''

107

(10)

Strategies for Finding Information from Secondary Sources

117

(4)

Principle 4: Evaluate the Information and Sources

121

(5)

The Reader's Corner: The Disadvantages of Web Research

124

(2)

Conclusion

126

(3)

Worksheet for Researching Information Using Primary and Secondary Sources

126

(3)

Exercises

129

(3)

Case Study: Discovering Job Prospects in Your Field

131

(1)

Organizing Information for Your Readers

132

(42)

Readers and Your Documents

133

(2)

Principle 1: Decide How to Organize Your Document

135

(4)

Consider Your Readers

138

(1)

Consider the Workplace Context

139

(1)

Principle 2: Consider Using the Standard Patterns of Organization

139

(14)

Spatial Order

140

(1)

Chronological Order

140

(2)

General-to-Specific Order

142

(2)

Classification and Division

144

(1)

Partition

145

(2)

Comparison/Contrast

147

(3)

Problem and Solution

150

(1)

Cause and Effect

151

(2)

Order of Importance

153

(1)

Principle 3: Prepare an Outline

153

(7)

The Reader's Corner: Organizing Web Sites

155

(1)

An Informal Outline

155

(1)

A Formal Outline

155

(1)

Selecting an Outline Format

156

(1)

Taking It into the Workplace: Organization Makes a Difference

157

(3)

Principle 4: Tell Readers What You Are Writing About

160

(4)

Use Overviews to Introduce Readers to Your Document

160

(2)

Use Topic Sentences to Tell Readers Your Topic

162

(2)

Principle 5: Use Headings to Show the Organization of Your Document

164

(4)

Write Informative Headings

164

(1)

Write Grammatically Parallel Headings

165

(3)

Conclusion

168

(3)

Worksheet for Organizing Your Documents

168

(3)

Exercises

171

(3)

Case Study: Writing Overviews and Headings

173

(1)

Writing Reader-Oriented Sentences and Paragraphs

174

(20)

Focus on Actors and Actions

176

(1)

Principle 1: Make the Actors the Subjects of Your Sentences

176

(4)

The Reader's Corner: Reader-Oriented Poetry

177

(1)

Use People as Subjects Whenever Possible

177

(1)

Generally, Use the Active Voice

178

(2)

Occasionally, Use the Passive Voice

180

(1)

Principle 2: Put the Action in Verbs

180

(2)

Identify Sentences in Which the Verb Does Not Express the Action

181

(1)

Keep the Actor and the Action Together

182

(1)

Principle 3: Emphasize the Important Information in Your Sentences

182

(1)

Put the Most Important Information at the End

182

(1)

Put Unfamiliar Technical Terms at the End

183

(1)

Principle 4: Tie Your Sentences Together

183

(5)

Put Old Information Near the Beginning of a Sentence

184

(1)

Taking It into the Workplace: How Are Your Editing Skills?

185

(1)

Use Topics to Tie Sentences Together

185

(2)

Use Transitions

187

(1)

Repeat or Restate Key Words or Phrases

188

(1)

Conclusion

188

(2)

Worksheet for Writing Reader-Oriented Sentences and Paragraphs

189

(1)

Exercises

190

(4)

Using Reader-Oriented Language

194

(26)

Principle 1: Use Specific and Unambiguous Language

195

(5)

Using Specific Language

195

(1)

Using Unambiguous Language

196

(2)

The Reader's Corner: Localizing Documents for International Readers

198

(2)

Principle 2: Use Only the Words Your Readers Need

200

(5)

Eliminating Redundancy

200

(3)

Eliminating Unnecessary Words

203

(2)

Principle 3: Use Simple Words

205

(2)

Principle 4: Use Positive Language

207

(1)

Principle 5: Use Technical Terminology Consistently and Appropriately

208

(1)

Principle 6: Use Nonsexist Language

209

(2)

Principle 7: Consider Your Readers' Culture and Language

211

(3)

Taking It into the Workplace: What Is Simplified English?

212

(2)

Conclusion

214

(2)

Worksheet for Using Reader-Oriented Language

214

(2)

Exercises

216

(4)

Case Study: Changing Old Habits

219

(1)

Designing Documents for Your Readers

220

(37)

How Design Makes Documents More Readable

221

(1)

Principle 1: Consider the Design as You Plan Your Documents

221

(6)

Principle 2: Choose Design Elements to Motivate Readers to Read

227

(5)

An Engaging, Appropriate Cover

228

(1)

Appropriate Binding

229

(1)

Appropriate Paper

229

(1)

Consistent Page Layout

230

(2)

Principle 3: Choose Design Elements to Help Readers Locate Information

232

(9)

Document-Level Locating Devices

232

(1)

Chapter- or Division-Level Locating Devices

233

(2)

Page- and Screen-Level Locating Devices

235

(2)

Taking It into the Workplace: Using Color to Structure Information

237

(4)

Principle 4: Choose Design Elements to Help Readers Read Your Documents

241

(5)

Appropriate Typefaces

241

(2)

Appropriate Type Sizes for Text and Headings

243

(1)

Appropriate Type Styles and Case

243

(1)

Unjustified Right Margin

244

(1)

The Reader's Corner: Typography

245

(1)

Conclusion

246

(4)

Worksheet for Designing Documents for Your Readers

246

(4)

Exercises

250

(7)

Case Study: A ``Disastrous'' Design

253

(4)

Creating Effective Visual Aids for Your Readers

257

(49)

Principle 1: Look for Areas Where Visual Aids Will Help You Communicate

259

(9)

Show How to Follow Instructions or Explain a Process

260

(1)

Show What Something Looks Like

261

(1)

Show and Summarize Relationships Among Data

261

(3)

Emphasize and Reinforce Information

264

(1)

Show How Something Is Organized

264

(2)

Simplify Complex Concepts, Discussions, Processes, or Data

266

(1)

Add Interest to a Document

267

(1)

Principle 2: Design Visual Aids That Are Clear

268

(7)

Use Simple, Uncluttered Visual Aids

269

(1)

Give Each Visual Aid a Number and a Specific Title

270

(2)

Consider Whether International Readers Will Use the Visual Aids

272

(1)

Use Color to Enhance and Clarify Visual Aids

272

(1)

Taking It into the Workplace: The International Language of Graphics

273

(2)

Principle 3: Select the Appropriate Visual Aid

275

(21)

Bar Graphs

276

(2)

Diagrams

278

(1)

Drawings

279

(4)

Flow Charts

283

(2)

The Reader's Corner: Visual Aids in Space

285

(1)

Line Graphs

285

(3)

Organizational Charts

288

(1)

Photographs

289

(1)

Pictographs

290

(2)

Pie Charts

292

(1)

Tables

293

(3)

Principle 4: Integrate Visual Aids into the Text

296

(2)

Introduce and Refer to Each Visual Aid by Number

297

(1)

Tell Readers What Is Important About Each Visual Aid

297

(1)

Place Each Visual Aid As Close As Possible to Its Text Discussion

298

(1)

Principle 5: Use Computer Software to Create Professional-Looking Visual Aids

298

(1)

Conclusion: Ethics and Visual Aids

299

(3)

Worksheet for Creating Effective Visual Aids for Your Readers

300

(2)

Exercises

302

(4)

Preparing Front and Back Matter

306

(44)

Principle 1: Prepare the Front Matter

307

(19)

Letter of Transmittal

308

(1)

The Reader's Corner: The First ``Covers''

309

(1)

Cover

309

(2)

Title Page

311

(4)

Table of Contents

315

(2)

List of Illustrations

317

(3)

Abstract and Executive Summary

320

(6)

Principle 2: Prepare the Back Matter

326

(3)

Works Cited List or List of References

326

(1)

Glossary

326

(2)

List of Abbreviations or Symbols

328

(1)

Appendixes

328

(1)

Principle 3: Number the Pages

329

(1)

Conclusion

330

(5)

Taking It into the Workplace: Moving Front and Back Matter into the World of Online Communication

332

(1)

Worksheet for Preparing Front and Back Matter

333

(2)

Exercises

335

(15)

PART III Producing Effective Documents and Presentations for Your Audience

Writing Reader-Oriented Proposals

350

(36)

Principle 1: Find Out About the Readers of Your Proposals

354

(1)

Principle 2: Prepare to Answer Readers' Questions

355

(3)

Principle 3: Use the Conventional Elements of Proposals

358

(12)

Summary

359

(1)

The Reader's Corner: Presidential Proposals

360

(1)

Description of the Proposed Project

360

(7)

Qualifications

367

(1)

Taking It into the Workplace: The Future of Proposals

368

(1)

Budget

369

(1)

Conclusion

370

(1)

Two Sample Proposals

370

(14)

Worksheet for Writing Reader-Oriented Proposals

382

(2)

Exercises

384

(2)

Case Study: Working for the Community

385

(1)

Writing Reader-Oriented Informal Reports

386

(32)

Principle 1: Find Out About the Readers

388

(1)

Principle 2: Prepare to Answer Readers' Questions

388

(1)

Principle 3: Determine the Appropriate Format and Conventional Elements for the Report

389

(1)

Writing Progress Reports

390

(6)

Using the Conventional Elements of Progress Reports

392

(1)

Taking It into the Workplace: Progress Reports and Telecommuting

393

(3)

Writing Meeting Minutes

396

(8)

The Reader's Corner: Dramatizing Progress Reports

401

(1)

Using the Conventional Elements of Meeting Minutes

401

(3)

Writing Field and Lab Reports

404

(2)

Using the Conventional Elements of Field and Lab Reports

406

(1)

Writing Trip Reports

406

(4)

Using the Conventional Elements of Trip Reports

407

(3)

Sample Informal Reports

410

(5)

Worksheet for Writing Reader-Oriented Informal Reports

412

(3)

Exercises

415

(3)

Case Study: Relocating an Office

417

(1)

Writing Reader-Oriented Formal Reports

418

(44)

The Types of Formal Reports

419

(4)

The Reader's Corner: Reports and the Free Press

420

(1)

Informational Reports

420

(2)

Analytical Reports

422

(1)

Recommendation Reports

422

(1)

Principle 1: Identify the Readers and Purpose of Your Reports

423

(3)

Principle 2: Formulate Questions and Research When Needed

426

(1)

Principle 3: Make Conclusions and Recommendations Based on Sound Research

427

(1)

Principle 4: Use the Conventional Elements When Writing Your Reports

428

(8)

Introduction

428

(2)

Methods

430

(2)

Results

432

(1)

Taking It into the Workplace: Personal Computers, the Web, and Corporate Information

433

(1)

Conclusions

434

(1)

Recommendations

435

(1)

Writing Feasibility Reports

436

(5)

Establishing Criteria for Evaluating the Options

437

(1)

Identifying the Options

438

(1)

Evaluating the Options

439

(1)

Organizing the Results Section of a Feasibility Report

440

(1)

Two Sample Reports

441

(18)

Worksheet for Writing Reader-Oriented Formal Reports

457

(2)

Exercises

459

(3)

Case Study: Deciding Where to Live in the Fall

460

(2)

Writing User-Oriented Instructions and Manuals

462

(39)

Principle 1: Find Out How Much the Users Know About the Task

463

(3)

Principle 2: Use an Accessible Design

466

(5)

Design Instructions Suitable for the Users' Environment

466

(1)

Design Layouts to Help Users Use the Instructions

467

(3)

Taking It into the Workplace: A Note About Paper Versus Online Instructions

470

(1)

The Reader's Corner: Liability and Instructional Writing: Can You or Your Company Be Liable?

471

(1)

Principle 3: Use User-Oriented Language

471

(4)

Use Action Verbs

472

(1)

Use Imperative Sentences

472

(1)

Use Simple and Specific Language

473

(1)

Use Language Users Will Understand

474

(1)

Principle 4: Test Your Instructions

475

(2)

Principle 5: Use the Appropriate Conventional Elements of Instructions and Manuals

477

(13)

Introduction

479

(4)

Theory of Operation/Description of Equipment

483

(3)

Step-by-Step Directions

486

(1)

Troubleshooting Guide

487

(1)

Reference Aids

488

(2)

Sample Instructions

490

(8)

Worksheet for Writing User-Oriented Instructions and Manuals

496

(2)

Exercises

498

(3)

Case Study: Collaborating on a Manual

500

(1)

Creating User-Oriented Web Sites

501

(30)

An Overview of the Process of Developing Web Sites

502

(2)

Principle 1: Identify the Users and the Purpose of the Site

504

(2)

Principle 2: Identify the Types of Content for the Site

506

(3)

The Reader's Corner: Copyright, Intellectual Property, and the Web

507

(2)

Principle 3: Determine the Overall Organization of the Site

509

(2)

Principle 4: Design User-Oriented Pages

511

(6)

Deciding on the Layout for Your Pages

512

(3)

Selecting the Tool for Creating the Pages

515

(1)

Taking It into the Workplace: Making Your Web Site Credible

516

(1)

Principle 5: Create User-Oriented Content

517

(2)

Principle 6: Help Users to Navigate the Site

519

(1)

Principle 7: Test and Revise the Site

520

(2)

Principle 8: Edit, Proofread, and Maintain the Site

522

(2)

Sample Web Pages

524

(5)

Worksheet for Creating User-Oriented Web Sites

526

(3)

Exercises

529

(2)

Case Study: Helping a Nonprofit Organization in Your Community

530

(1)

Creating and Delivering Oral Presentations

531

(27)

Understanding the Types of Oral Presentations

532

(1)

Principle 1: Plan for the Audience and the Occasion

532

(4)

Give the Audience Only the Information They Need

535

(1)

Anticipate the Audience's Needs and Questions

535

(1)

Principle 2: Plan Your Presentation

536

(1)

Principle 3: Use Audience-Oriented Visual Aids

537

(10)

The Reader's Corner: Overcoming Those Nervous Jitters

539

(8)

Principle 4: Use Effective Strategies for Delivering the Presentation

547

(4)

Rehearse Your Presentation and Prepare Ahead of Time

547

(1)

Be Prepared for Emergencies

548

(1)

Help the Audience Enjoy Your Presentation

548

(1)

Provide Previews, Transitions, Examples, and Reviews

549

(1)

Taking It into the Workplace: Taking Your Cues from the Audience

550

(1)

Conclusion

551

(3)

Worksheet for Creating and Delivering Oral Presentations

551

(3)

Exercises

554

(4)

Case Study: Working With a Team to Prepare an Oral Presentation

556

(2)

PART IV Using the Writer's Tools to Correspond with Your Readers

Writing Reader-Oriented Letters, Memos, and E-Mail

558

(33)

Principle 1: Determine the Objectives of Your Letter, Memo, or E-Mail

561

(3)

Principle 2: Find Out About Your Readers and How They Will Perceive Your Message

564

(1)

Principle 3: Use a Reader-Oriented Tone

565

(3)

Principle 4: Determine the Most Effective Approach for Your Readers

568

(5)

The Direct Approach

568

(2)

The Indirect Approach

570

(3)

Principle 5: Use an Appropriate Format

573

(10)

Letters

573

(1)

The Reader's Corner: Early Snail Mail

574

(6)

Memos

580

(1)

E-Mail

580

(2)

Taking It into the Workplace: E-Mail and Netiquette

582

(1)

Conclusion

583

(3)

Worksheet for Writing Reader-Oriented Letters, Memos, and E-Mail

584

(2)

Exercises

586

(5)

Case Study: A ``Mixed-Up'' Situation

589

(2)

Writing Reader-Oriented Job Correspondence

591

(47)

Principle 1: Consider Various Methods for Locating Job Opportunities

592

(2)

Principle 2: Determine What Information You Want Employers to Know About You

594

(2)

Principle 3: Prepare an Effective Resume

596

(16)

Organize Your Resume to Highlight Your Qualifications

596

(1)

Include Specific, Appropriate Information About Your Qualifications

597

(4)

The Reader's Corner: Ethically Challenged Resumes

601

(4)

Use Dynamic, Persuasive Language That Demonstrates What You Can Do

605

(1)

Taking It into the Workplace: The Electronic Job Search

606

(1)

Create an Eye-Catching, Accessible Design for Paper Resumes

607

(2)

Use a Simpler Design for Effective Electronic or Scannable Resumes

609

(3)

Principle 4: Write a Reader-Oriented Letter of Application

612

(7)

Your Purpose for Writing: The Introductory Paragraph

613

(1)

Your Qualifications: The Education and Experience Paragraphs

614

(2)

Your Goal: The Concluding Paragraph

616

(3)

Principle 5: Use Letters to Follow Up

619

(1)

Conclusion

619

(4)

Worksheet for Writing Reader-Oriented Job Correspondence

621

(2)

Exercises

623

(3)

Appendixes

Appendix A: Documenting Your Sources

626

(1)

APA Style

627

(5)

Citing Information Using APA Style

627

(1)

Preparing the Reference List Using APA Style

627

(5)

MLA Style

632

(6)

Citing Information Using MLA Style

632

(1)

Preparing the List of Works Cited Using MLA Style

633

(5)

Appendix B: Review of Common Sentence Errors, Punctuation, and Mechanics

638

(23)

Common Sentence Errors

639

(5)

Punctuation

644

(12)

Mechanics

656

(5)

Works Cited

661

(8)

Index

669

FREE SHIPPING OVER $59!

Technical Communication for Readers and Writers

9780618221738

Rent Textbook

Buy Used Textbook

Buy New Textbook

eTextbook

Questions About This Book?

Summary

Table of Contents