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Technical Communication Today

by
Edition:
4th
ISBN13:

9780205171194

ISBN10:
0205171192
Format:
Paperback
Pub. Date:
7/1/2011
Publisher(s):
Longman
List Price: $130.60

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Summary

Technical Communication Todayremains the only text to fully centralize the computer in the technical workplace, presenting how writers use computers throughout their communication process.  Each chapter places an emphasis on the activityof producing effective documents by following a process approach that mirrors how professionals communicate in the technical workplace and how students learn in the classroom. The text incorporates the newest technology-driven changes in workplace communication with in-depth discussions of email, instant messaging, working in virtual teams, making Web sites, blogging, podcasting, incorporating digital audio and visuals in documents, using PDAs, and negotiating ethical situations in electronic communication among many other available strategies and tools.    

Table of Contents

 

Preface

 

PART ONE        ELEMENTS OF TECHNICAL COMMUNCATION

 

1          Communicating in the Workplace

Developing a Workplace Writing Process

Genres and the Technical Writing Process

Help: Using Your Computer to Overcome Writer’s Block

What is Technical Communication?

How Important is Technical Communication?

Chapter Review

Exercises and Projects

 

2          Readers and Contexts of Use

Profiling Your Readers

Help: Profiling Readers with Search Engines

Profiling Contexts of Use

Using Profiles to Your Own Advantage

International and Cross-Cultural Communication

Chapter Review

Exercises and Projects

Case Study: Installing a Medical Waste Incinerator

 

3          Working in Teams

The Stages of Teaming

Forming: Strategic Planning

Storming: Managing Conflict

Norming: Determining Team Roles

Help: Virtual Teaming

Performing: Improving Quality

The Keys to Teaming

Chapter Review

Exercises and Projects

Case Study: Not a Sunny Day

 

4          Ethics in the Technical Workplace

What Are Ethics?

Where Do Ethics Come From?

Help: Stopping Cyberbullying and Computer Harassment

Resolving Ethical Dilemmas

Ethics in the Technical Workplace

Copyright Law in Technical Communication

Chapter Review

Exercises and Projects

Case Study: This Company is Bugging Me

 

 

PART TWO    GENRES OF TECHNICAL COMMUNICATION

 

5          Letters, Memos, and E-Mail

Basic Features of Letters, Memos, and E-Mail

Planning and Researching Letters, Memos, and E-Mail

Organizing and Drafting Letters, Memos, and E-Mail

Types of Letters, Memos, and E-Mail

Using Style in Letters, Memos, and E-Mail

Designing and Formatting Letters and Memos

Help: E-Mail Netiquette

Microgenre: Texting at Work

Chapter Review

Exercises and Projects

Case Study: The Nastygram

 

6          Technical Descriptions and Specifications

Basic Features of Technical Descriptions and Specifications

Planning and Researching

Partitioning the Subject

Organizing and Drafting

Using Style and Design

Help: Using Digital Photography in Descriptions

Microgenre: Technical Definitions

Chapter Review

Exercises and Projects

Case Study: In the Vapor

 

7          Instructions and Documentation

Basic Features of Documentation

Planning and Researching

Planning for Cross-Cultural Readers and Contexts

Organizing and Drafting

Using Style and Design

Help: On-Screen Documentation

Microgenre: Emergency Instructions

Chapter Review

Exercises and Projects

Case Study: The Flame

 

8          Proposals

Basic Features of Proposals

Planning and Researching

Organizing and Drafting

Help: Roughing Out a Budget with a Spreadsheet

Using Style and Design in Proposals

Microgenre: The Elevator Pitch

Chapter Review

Exercises and Projects

Case Study: The Mole

 

9          Activity Reports

Basic Features of Activity Reports

Types of Activity Reports

Planning and Researching

Organizing and Drafting

Help: Making and Using PDFs

Using Style and Design

Microgenre: The Status Report

Chapter Review

Exercises and Projects

Case Study: Bad Chemistry

 

10        Analytical Reports

Basic Features of Analytical Reports

Types of Analytical Reports

Planning and Researching

Organizing and Drafting

Drafting Front Matter and Back Matter

Help: Using Google Docs to Collaborate with International Teams

Using Style and Design

Microgenre: The Poster Presentation

Chapter Review

Exercises and Projects

Case Study: The X-File

 

11        Starting Your Career

Setting Goals, Making a Plan

Preparing a Resume

Help: Designing a Scannable/Searchable Resume

Writing Effective Application Letters

Creating a Professional Portfolio

Interviewing Strategies          

Microgenre: The Bio

Chapter Review

Exercises and Projects

Case Study: The Lie

 

 

PART THREE     PLANNING AND DOING RESEARCH

 

12        Strategic Planning, Being Creative

Using Strategic Planning

Help: Planning with Online Calendars

Generating New Ideas

Chapter Review

Exercises and Projects

Case Study: Getting Back to Crazy

 

13        Persuading Others

Persuading with Reasoning

Persuading with Values

Help: Persuading On-Line

Persuasion in High-Context Cultures

Chapter Review

Exercises and Projects

Case Study: Leapfrogging with Wireless

 

14        Doing Research

Beginning Your Research

Defining Your Research Subject

Formulating a Research Question or Hypothesis

Developing a Research Methodology

Triangulating Materials

Chapter Review

Exercises and Projects

Case Study: The Life of a Dilemma

 

15        Using Sources and Managing Information

Taking Useful Notes

Documenting Sources

Help: Using a Citation Manager

Appraising Your Information

Avoiding Plagiarism

Chapter Review

Exercises and Projects

Case Study: The Patch Writer

 

 

PART FOUR     DRAFTING, DESIGNING, AND REVISING

 

16        Organizing and Drafting

Basic Organization for Any Document

Using Genres to Organize Information

Outlining the Document

Help: Organizing with Presentation Software

Organizing and Drafting the Introduction

Organizing and Drafting the Body

Organizing and Drafting the Conclusion

Organizing Cross-Cultural Documents  

Chapter Review

Exercises and Projects

Case Study: The Bad News

 

17        Using Plain and Persuasive Language

What is Style?

Writing Plain Sentences

Help: Intercultural Style and Translation Software

Writing Plain Paragraphs

When Is It Appropriate to Use Passive Voice?
Persuasive Style

Balancing Plain and Persuasive Style

Chapter Review

Exercises and Projects

Case Study: Going Over the Top

 

18        Designing Documents and Interfaces

Five Principles of Design

Design Principle 1: Balance

Design Principle 2: Alignment

Design Principle 3: Grouping

Design Principle 4: Consistency

Help: Using Styles and Templates

Design Principle 5: Contrast

Cross-Cultural Design

Using the Principles of Design

A Primer on Binding and Paper

Chapter Review

Exercises and Projects

Case Study: Scorpions Invade

 

19        Creating and Using Graphics

Guidelines for Using Graphics

Displaying Data with Graphs, Tables, and Charts

Using Pictures, Drawings, and Screen Shots

Help: Making Visuals with a Spreadsheet Program

Using Cross-Cultural Symbols

Using Video and Audio

Chapter Review

Exercises and Projects

Case Study: Looking Guilty

 

20        Revising and Editing for Usability

Levels of Edit

Revising: Level 1 Editing

Substantive Editing: Level 2 Editing

Copyediting: Level 3 Editing

Proofreading: Level 4 Editing

Using Copyediting Symbols

Lost in Translation: Cross-Cultural Editing

Documenting Cycling and Usability Testing

Help: Online Copyediting

Chapter Review

Exercises and Projects

Case Study: Wrong Version

 

 

PART FIVE     CONNECTING WITH CLIENTS

 

21        Preparing and Giving Presentations

Planning and Researching Your Presentation

Choosing the Right Presentation Technology

Organizing the Content of Your Presentation

Help: Giving Presentations with your iPod, MP3, or Mobile Phone

Choosing Your Presentation Style

Creating Visuals

Delivering the Presentation

Practicing and Rehearsing

Working Cross-Culturally with Translators

Chapter Review

Exercises and Projects

Case Study: The Coward

 

22        Designing Websites

Basic Features of a Website

Planning and Researching a Website

Organizing and Drafting a Website

Help: Using Web-Authoring Software

Using Style in a Website

Designing the Website

Revising, Editing, and Proofreading

Uploading, Testing, and Maintaining Your Website

Chapter Review

Exercises and Projects

Case Study: Slowed to a Crawl

 

23        Using Social Networking Tools (Web 2.0)

Social Networking in the Workplace

Blogs and Microblogs

Internet Videos and Podcasts

Wikis

Help: Using Skype for Collaboration

Chapter Review

Exercises and Projects

Case Study: My Boss Might Not “Like” This

 

 

Appendix A      Grammar and Punctuation Guide

 

Appendix B      Guide for English Language Learners

 

Appendix C      Documentation Guide

 

References

 

Credits

 

Index

 

 

 



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