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| Preface | |
| Technical Writing: Ways of Writing | |
| Technical Writing on the Job | |
| Writing in Organizations | |
| Diversity in Technical Writing | |
| Reader/Purpose/Situation | |
| Writing as a Process | |
| One Writer's Process | |
| Stages of Writing | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Collaboration and Ethics | |
| Writing with Others | |
| Writing with a Partner | |
| Writing on a Team | |
| Writing for Management Review | |
| Writing for Multiple Reviewers | |
| Writing with a Technical Editor | |
| Writing Ethically | |
| Plagiarism | |
| Copyright | |
| Web Logs | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Audience | |
| Analyzing Readers | |
| Subject Knowledge | |
| Position in the Organization | |
| Personal Attitudes | |
| Reading Style | |
| Multiple Readers | |
| International Readers | |
| Finding Out About Readers | |
| Informal Checking | |
| Interviewing | |
| Testing Reader-Oriented Documents | |
| Readers Working as a Group | |
| Readers Answering Questions | |
| Readers Performing a Task | |
| Readers Thinking Aloud | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Organization | |
| Sorting Information | |
| Select Major Topics | |
| Identify Subtopics | |
| Constructing Outlines | |
| Informal Outlines | |
| Formal Outlines | |
| Topic Outlines | |
| Sentence Outlines | |
| Developing Effective Paragraphs | |
| Unity | |
| Coherence | |
| Development | |
| Patterns for Presenting Information | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Revision and Style | |
| Creating a Final Draft | |
| Global Revision | |
| Fine-Tuning Revision | |
| Revising On-Screen | |
| Making Global Revisions | |
| Content | |
| Organization | |
| Making Fine-Tuning Revisions | |
| Overloaded Sentences | |
| Clipped Sentences | |
| Lengthy Sentences | |
| Passive Voice | |
| Jargon | |
| Sexist Language | |
| Concrete Versus Abstract Words | |
| Gobbledygook | |
| Wordiness | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Document Design | |
| Understanding Design Features | |
| Purpose of Design Features | |
| Design Principles | |
| Creating Graphic Aids | |
| Purpose of Graphic Aids | |
| Tables | |
| Figures | |
| Using Format Elements | |
| Written Cues | |
| White Space | |
| Color | |
| Typographic Devices | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Writing for the Web | |
| Planning a Web Site | |
| Organizing Web Pages | |
| Home Page | |
| Information Pages | |
| Writing Effectively | |
| Design Elements for Special Groups | |
| Senior Users | |
| Special Needs Users | |
| International Users | |
| Evaluating Your Web Site | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Definition | |
| Understanding Definitions | |
| Writing Informal Definitions | |
| Writing Formal Sentence Definitions | |
| Writing Expanded Definitions | |
| Cause and Effect | |
| Classification | |
| Comparison and Contrast | |
| Description | |
| Development or History | |
| Etymology | |
| Examples | |
| Method of Operation or Process | |
| Negation | |
| Partition | |
| Stipulation | |
| Placing Definitions in Documents | |
| Within the Text | |
| In an Appendix | |
| In Footnotes | |
| In a Glossary | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Description | |
| Understanding Description | |
| Planning Descriptions | |
| Subjects | |
| Kinds of Information | |
| Details and Language | |
| Graphic Aids | |
| Writing Descriptions | |
| Organization | |
| Sections of a Technical Description | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Instructions, Procedures, and Process Explanations | |
| Understanding Instructions, Procedures, and Process Explanations | |
| Instructions | |
| Procedures | |
| Process Explanations | |
| Graphic Aids | |
| Writing Instructions | |
| Readers | |
| Organization | |
| Details and Language | |
| Narrative Style Instructions | |
| Troubleshooting Instructions | |
| Writing Procedures | |
| Procedures for One Employee | |
| Procedures for Several Employees | |
| Procedures for Handling Equipment and Systems | |
| Writing Process Explanations | |
| Readers | |
| Organization | |
| Details and Language | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Fomal Report Elements | |
| Selecting Formal Report Elements | |
| Writing Front Matter | |
| Title Page | |
| Transmittal Letter or Memo | |
| Table of Contents | |
| List of Figures | |
| List of Tables | |
| Abstract and Executive Summary | |
| Writing Back Matter | |
| References | |
| Glossary/List of Symbols | |
| Appendixes | |
| Documenting Sources | |
| APA System: Citations in the Text | |
| APA System: List of References | |
| Number-Reference System | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Models | |
| Exercises | |
| Short and Long Reports | |
| Understanding Reports | |
| Developing Short Reports | |
| Opening-Summary Organization | |
| Delayed-Summary Organization | |
| Developing Long Reports | |
| Planning Long Reports | |
| Gathering Information | |
| Evaluating Sources | |
| Taking Notes | |
| Interpreting Data | |
| Drafting Long Reports | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Models | |
| Exercises | |
| Types of Reports | |
| Understanding Conventional Report Types | |
| Writing a Feasibility Study | |
| Purpose | |
| Organization | |
| Writing and Incident Report | |
| Purpose | |
| Organization | |
| Writing an Investigative Report | |
| Purpose | |
| Organization | |
| Writing a Progree Report | |
| Purpose | |
| Organization | |
| Writing a Trip Report | |
| Purpose | |
| Organization | |
| Writing a Proposal | |
| Purpose | |
| Organization | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Models | |
| Exercises | |
| Letters, Memos, and Email | |
| Understanding Letters, Memos, and Email | |
| Letters | |
| Memos | |
| Developing Effective Tone | |
| Natural Language | |
| Positive Language | |
| You-Attitude | |
| Organizing Letters, Memos, and Email | |
| Direct Organization | |
| Indirect Organization | |
| Persuasive Organization | |
| Writing Memos | |
| Memos from Managers | |
| Memos from Subordinates | |
| Selecting Letter Format | |
| Dateline | |
| Inside Address | |
| Salutation | |
| Body | |
| Close | |
| Signature Block | |
| Notations | |
| Second Page | |
| Envelope | |
| Selecting Memo Format | |
| Selecting Email Format | |
| Using the Fax | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Career Communication and Workplace Strategies | |
| Looking for a Job | |
| Writing Resumes | |
| Traditional Resumes | |
| Scannable Resumes | |
| Email Resumes | |
| Web-Based Resumes | |
| Writing Job-Application Letters | |
| Writing Other Job-Related Letters | |
| Follow-Up Letters | |
| Answer to a Job Offer | |
| Understanding Workplace Culture | |
| Communication Etiquette | |
| Coworker Etiquette | |
| Business Lunch Etiquette | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Models | |
| Exercises | |
| Oral Presentations | |
| Understanding Oral Presentations | |
| Purpose | |
| Advantages | |
| Disadvantages | |
| Types of Oral Presentations | |
| Organizing Oral Presentations | |
| Preparing for Oral Presentations | |
| Delivering Oral Presentations | |
| Rehearsal | |
| Notes and Outlines | |
| Voice | |
| Professional Image | |
| Gestures | |
| Eye Contact | |
| Questions | |
| Using Visual Aids | |
| Equipment | |
| Presentation Software | |
| Preparing Minutes of Meetings | |
| Joining a Team Presentation | |
| Facing International Audiences | |
| Chapter Summary | |
| Supplemental Readings in Part 2 | |
| Endnotes | |
| Exercises | |
| Technical Writing: Advice from the Workplace | |
| "How to Avoid Costly Proofreading Errors" | |
| "Ten Tips on Writing White Papers" | |
| "Technical Documentation and Legal Liability" | |
| "Working in Global Teams" | |
| "ePublishing" | |
| "PowerPoint Presentations: A Speaker's Guide" | |
| National Association of Colleges and Employers. "How to Behave in a Behavior-Based Interview" | |
| "Business Manners" | |
| International Association of Business Communicators "Code of Ethics for Professional Communicators" | |
| "A Cautionary Tale" | |
| "Guidelines for Visualizing Links" | |
| "Use Old Words When Writing for Findability" | |
| "The Buck Stops Here" | |
| "ResumeMaker's 25 Tips--Interviewing" | |
| "Six Tips for Talking Technical When Your Audience Isn't" | |
| "Ten Tips for Writing Better Web-Based Survey Questions" | |
| "Eleven Commandments for Business Meeting Etiquette" | |
| "Taking Your Presentation Abroad" | |
| "Ethical Reasoning in Technical Communication: A Practical Framework" | |
| Guidelines for Grammar, Punctuation, and Mechanics | |
| Grammar | |
| Dangling Modifiers | |
| Misplaced Modifiers | |
| Squinting Modifiers | |
| Parallel Construction | |
| Pronoun Agreement | |
| Pronoun Reference | |
| Reflexive Pronouns | |
| Sentence Faults | |
| Subject/Verb Agreement | |
| Punctuation | |
| Apostrophe | |
| Colon | |
| Comma | |
| Dash | |
| Exclamation Point | |
| Hyphen | |
| Parentheses | |
| Question Mark | |
| Quotation Marks | |
| Semicolon | |
| Slash | |
| Mechanics | |
| Acronyms and Initialisms | |
| Brackets | |
| Capital Letters | |
| Ellipsis | |
| Italics | |
| Measurements | |
| Numbers | |
| Symbols and Equations | |
| Frequently Confused Words | |
| A Guide to Avoiding Plagiarism | |
| What is Plagiarism? | |
| Significance of Intellectual Honesty | |
| Intentional Plagiarism | |
| Documentation: The Key to Avoiding Unintentional Plagiarism | |
| Identifying Sources and Information That Need to Be Documented | |
| Documenting Sources in a Works Cited List | |
| Constructing a Works Cited List in MLA Style | |
| Using Material Gathered from Sources: Summary, Paraphrase, Quotation | |
| Creating In-Text References | |
| Using an Introductory Attribution and a Parenthetical Reference | |
| Identifying Material by an Author of More Than One Work Used in Your Paper | |
| Identifying Material That the Source Is Quoting | |
| Using Correct Grammar and Punctuation to Blend Quotations into a Paper | |
| Using a Full-Sentence Quotation of Fewer Than Four Lines | |
| Introducing a Quotation with a Full Sentence | |
| Introducing a Quotation with "That" | |
| Quoting Part of a Sentence | |
| Using a Quotation That Contains Another Quotation | |
| Adding Information to a Quotation | |
| Omitting Information From Source Sentences | |
| Using a Quotation of More Than Four Lines | |
| Is it Plagiarism? Test Yourself on In-Text References | |
| Evaluating Sources | |
| Avoiding Plagiarism: Note-Taking Tips | |
| Credits | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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