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Table of Contents
Readings marked with an asterisk (*) indicate selections new to this edition.
I. TECHNICAL WRITING: WAYS OF WRITING.
1. Technical Writing on the Job.
Writing in Organizations.
Writing as a Process.
2. Collaboration and Ethics.
Writing with Others.
Finding Out About Readers.
Testing Reader-Oriented Documents.
Developing Effective Paragraphs.
Creating a Final Draft.
Making Global Revisions.
Making Fine-Tuning Revisions.
Revising for the Web.
6. Document Design.
Understanding Design Features.
Creating Graphic Aids.
Using Format Elements.
Writing Informal Definitions.
Writing Formal Sentence Definitions.
Writing Expanded Definitions.
Placing Definitions in Documents.
9. Instructions, Procedures, and Process Explanations.
Understanding Instructions, Procedures, and Process Explanations.
Writing Process Explanations.
10. Formal Report Elements.
Selecting Formal Report Elements.
Writing Front Matter.
Writing Back Matter.
11. Short and Long Reports.
Developing Short Reports.
Developing Long Reports.
12. Types of Reports.
Understanding Conventional Report Types.
Writing a Feasibility Study.
Writing an Incident Report.
Writing an Investigative Report.
Writing a Progress Report.
Writing a Trip Report.
Writing a Proposal.
13. Letters, Memos, and Email.
Understanding Letters, Memos, and Email.
Developing Effective Tone.
Organizing Letters and Memos.
Selecting Letter Format.
Selecting Memo Format.
Selecting Email Format.
Using the Fax.
14. Career Correspondence.
Looking for a Job.
Writing Job-Application Letters.
Writing Other Job-Related Letters.
15. Oral Presentations.
Understanding Oral Presentations.
Organizing Oral Presentations.
Preparing for Oral Presentations.
Delivering Oral Presentations.
Using Visual Aids.
Joining a Team Presentation.
Facing International Audiences.
Appendix A: Guidelines for Grammar, Punctuation, and Mechanics.
Appendix B: Frequently Confused Words.
Appendix C: Internet Resources for Technical Communication.
Writing for the Web.
II. TECHNICAL WRITING: ADVICE FROM THE WORKPLACE.
Bagin, C.B., and Van Doren, J. "How to Avoid Costly Proofreading Errors."
*Brody, M. "Visual, Vocal and Verbal Cues Can Make You More Effective."
Caher, J.M. "Technical Documentation and Legal Liability."
*Farrell, T. "Designing Help Text."
*Frazee, V. "Establishing Relations in Germany."
*Garhan, A. "ePublishing."
Graham, J.R. "What Skills Will You Need to Succeed?"
*Hagevik, S. "Behavioral Interviewing: Write a Story, Tell a Story."
Hartman, D.B., and Nantz, K.S. "Send the Right Messages About E-Mail."
Humphries, A.C. "Business Manners."
*Kostelnick, C., and Roberts, D.D. "Ethos."
McAdams, M. "It's All in the Links."
Messmer, M. "Prepare, Listen, Follow up."
Munter, M. "Meeting Technology: From Low-Tech to High-Tech."
Nielsen, J. "Be Succinct! (Writing for the Web)."
*Nielsen, J. "Drop-Down Menus: Use Sparingly."
Porter, J.E. "Ideology and Collaboration in the Classroom and in the Corporation."
"ResumeMaker's 25 Tips—Interviewing."
Robinson, J. "6 Tips for Talking Technical When Your Audience Isn't."
*Smith, G.M. "Eleven Commandments for Business Meeting Etiquette."
*"Web Design & Usability Guidelines."
*Weiss, E. "Taking Your Presentation Abroad."
White, J.V. "Color: The Newest Tool for Technical Communicators."
Wicclair, M.R., and Farkas, D.K. "Ethical Reasoning in Technical Communication: A Practical Framework."