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Technology and Procedures for Administrative Professionals,9780538725903
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Technology and Procedures for Administrative Professionals

by
Edition:
CD
ISBN13:

9780538725903

ISBN10:
0538725907
Format:
Spiral Bound
Pub. Date:
2/20/2002
Publisher(s):
Cengage Learning
List Price: $134.95
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Summary

The administrative professional role today is challenging due to the constant advances in technology, our global economy, and an increasingly diverse workplace. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES 13E is a complete learning package designed to prepare students for all levels of the office environment including customer satisfaction, technological changes, and time management. With this text, students will gain the knowledge and skills to become an asset to the administrative professional field.

Table of Contents

Preface v
PART 1: Understanding the Changing Workplace
The Work Environment
6(25)
The Information Age
7(7)
The Administrative Professional's Role and Responsibilities
14(1)
Twenty-First-Century Skills and Qualities
15(6)
A Professional Image
21(1)
Professional Growth
21(2)
Company Scene
23(8)
Communication Skills for a Diverse Environment
31(27)
Communication--A Complex Issue
32(6)
The Communication Process
38(1)
The Communication Process
38(1)
Verbal Communication
39(6)
Nonverbal Communication
45(2)
Communication Improvement
47(11)
PART 2: Mastering Technology
Telework
58(24)
Telework Defined
59(4)
Telework Success
63(4)
Success Detractors
67(3)
Home Workspace
70(2)
Survival Strategies
72(3)
Management of the Teleworker
75(7)
Computer Hardware and Software
82(25)
Computer Classifications
83(3)
Information Input
86(4)
Storage Devices
90(1)
Information Output
91(2)
Computer Networks
93(3)
Software
96(2)
Computer Viruses
98(1)
Computer Ethics
99(1)
Continual Learning
100(7)
Telecommunications
107(27)
Telecommunications--The Revolution
108(5)
Fax
113(1)
Email
113(4)
Telephones
117(10)
The Future of Telecommunications
127(7)
Records Management
134(34)
Records Management Defined
135(1)
Records Management Components
135(12)
Indexing Rules
147(8)
Effective Decision Making
155(13)
PART 3: Succeeding in the Work Environment
Ethical Behavior
168(24)
Business Ethics
168(2)
The Ethical Organization
170(10)
The Ethical Employee
180(3)
Ethical Change
183(3)
Ethics--The Choice Is Yours
186(6)
Stress, Anger, and Time Management
192(28)
Stress--A Major Malady
193(2)
Stress Reducers
195(4)
Anger Management
199(2)
Time Management
201(2)
Time Management Techniques
203(5)
Time Management Systems
208(1)
Your Power and Your Potential
209(11)
PART 4: Writing and Presenting Successfully
Letters, Memos, and Reports
220(25)
Types of Written Messages
220(2)
Effective Correspondence
222(7)
The Correspondence Plan
229(2)
Letters
231(4)
Reports
235(2)
Collaborative Writing
237(1)
International Correspondence
238(1)
Ethical and Legal Considerations
238(7)
Workplace Visitors and Presentations
245(27)
Workplace Visitors
245(7)
Presentation Skills
252(20)
PART 5: Handling Travel, Meetings, and Mail
Travel Arrangements
272(23)
Domestic Air Travel
272(3)
Car Travel
275(1)
Rail Travel
275(1)
Office Services
275(1)
International Travel
276(5)
Travel Arrangements
281(1)
Online Reservations
282(2)
Responsibilities Before the Trip
284(2)
Your Role During the Executive's Absence
286(3)
Posttrip Briefing
289(6)
Meetings and Conferences
295(27)
Necessary Meetings
295(1)
Unnecessary Meetings
296(1)
Types of Meetings
296(4)
Organizational Meetings
300(12)
International Meetings
312(1)
Conferences
313(2)
Conflict Resolution
315(7)
Mail and Workplace Copiers
322(26)
Services Through USPS
323(2)
International Mail
325(1)
Private Mail Services
325(1)
Additional Delivery Services
326(1)
Incoming and Outgoing Mail
326(6)
Office Copiers
332(3)
Shredders
335(1)
Recycling
336(1)
Teamwork
336(12)
PART 6: Planning and Managing Your Career
Your Career Path
348(25)
Determine Sources of Job Information
349(2)
Learn About the Organization
351(1)
Write a Letter of Application
352(1)
Prepare a Resume
353(5)
Fill Out the Employment Application
358(1)
Prepare for the Interview
358(6)
Succeed on the Job
364(2)
Leave a Job
366(7)
Leadership
373(16)
Leadership in the Twenty-First Century
373(1)
Characteristics of an Effective Leader
374(4)
Leadership and Management Contrasted
378(1)
Management Responsibilities
379(6)
The Right to Lead
385(4)
Reference Guide 389(20)
Index 409


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