9781551803081

Telecommuting : Managing Off-Site Staff for Small Business

by
  • ISBN13:

    9781551803081

  • ISBN10:

    1551803089

  • Format: Paperback
  • Copyright: 2001-12-01
  • Publisher: Natl Book Network
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

Managing Off-Site Staff For Small Business. Does your business need more employees, but you don't have the office space to accommodate them? Does someone on your staff want to work from home? Do you want to promote a flexible work environment but fear losing profits? Telecommuting may be the answer. It can help you manage distance workers with confidence, set up an effective training and evaluation program, and provide flexibility while keeping your business on track. The book includes: Determining whether telecommuting is right for your company Assessing current and new telework candidates Training telemanagers and teleworkers Helping on-site staff to cope Communicating effectively Setting up the home office Measuring the success of your program Taking care of the legal details

Author Biography

Lin Grensing-Pophal, SPHR, writes business and employee management articles for general and trade publications and is the author of five books

Table of Contents

Foreword xi
Introduction xv
Telecommuting: What It Is and Why You Need to Know
1(26)
Executive Summary
3(2)
The Origins of Telecommuting
5(2)
The Terminology of Telecommuting
7(2)
The Trend Toward Telecommuting
9(2)
The Growth of Telecommuting
11(3)
Myths and Misconceptions
14(2)
The Drawbacks and Challenges
16(4)
For employers
16(3)
For employees
19(1)
The Benefits and Rewards
20(4)
For employers
20(2)
For employees
22(2)
Case Study
24(3)
Getting Started
27(26)
Executive Summary
29(2)
Which Jobs Are Best for Telework?
31(5)
Is Your Business Ready for Telework?
36(1)
Handling Resistance from Managers and Employees
37(2)
What Resources are Required?
39(9)
Office equipment and tools
40(1)
Safety considerations
41(7)
The Characteristics of a Successful Program
48(1)
Case Study
48(5)
Policies and Procedures
53(14)
Executive Summary
55(2)
Policy Considerations
57(3)
Work hours
58(1)
Work assignments
58(1)
Evaluation
58(1)
Salary and benefits
58(2)
Overtime
60(1)
Equipment
60(1)
Documenting Your Policies and Procedures
60(6)
Policy statement
60(1)
Selection criteria
61(1)
Expectations/responsibilities of telecommuters
62(1)
Work schedules
62(1)
Equipment and supplies
63(1)
Insurance
64(1)
Employer's right to inspect workplace
64(1)
Privacy and confidentiality
64(1)
Performance measurement
65(1)
Company policies
65(1)
Termination of the agreement
65(1)
Employment-at-will disclaimer
65(1)
Case Study
66(1)
Hiring Existing Staff As Telecommuters
67(18)
Executive Summary
69(3)
Telecommuting Is Not for Everyone
72(1)
Selection Criteria
73(1)
Assessing Telework Candidates
74(4)
Traits of Successful Teleworkers
78(1)
Perils and Pitfalls
78(4)
It just doesn't work
78(3)
It's not fair!
81(1)
My manager won't let me!
81(1)
Case Study
82(3)
Recruiting Telecommuters
85(24)
Executive Summary
87(3)
The Internet As a Recruiting Tool
90(8)
Online recruiting sites
91(3)
Effective online recruiting
94(4)
Using your own Web site
98(1)
Other Sources of Applicants
98(1)
Steps in the Hiring Process
99(7)
Position requirements
100(3)
Selection criteria
103(1)
Interviewing telecommuting candidates
104(1)
References
105(1)
Perils and Pitfalls
106(1)
Case Study
107(2)
Training Telecommuters and Their Managers
109(20)
Executive Summary
111(3)
Telecommuter Training
114(4)
Characteristics of telecommuter training programs
114(1)
A structure for telecommuter training
115(2)
Making it real
117(1)
Supervisor/Manager Training
118(3)
An unnerving transition for managers
118(1)
A structure for supervisory training
119(2)
Supervisor's checklist
121(1)
Team Training
121(2)
Training the Rest of the Staff
123(1)
After Training
123(1)
Tips for Starting Telecommuters
124(1)
Case Study 1
125(2)
Case Study 2
127(2)
Managing Telecommuters
129(28)
Executive Summary
131(2)
The Truth about Managing Telecommuters
133(1)
Traits of Successful Telecommuter Managers
134(2)
Setting Objectives
136(5)
Establishing job standards
137(2)
Establishing goals
139(2)
Providing Feedback
141(1)
Communication
142(3)
The technology of communication
143(2)
Maintaining Involvement
145(2)
Motivating Telecommuters
147(1)
If the Relationship Doesn't Work
148(2)
Additional Tips for Managers of Telecommuters
150(4)
Case Study
154(3)
Program Outcomes
157
Executive Summary
159
Measuring Program Outcomes
161
Why Telecommuting Programs Fail
162
Case Study
165
Appendixes
1. Telecommuting proposal
169
2. Telecommuting policy
171
3. Telecommuter's agreement
181
4. Telecommuting agreement
183
5. Telecommuting resources
187

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