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Now with over 60 international case studies, 2 new chapters, coverage of CSR and ethics, video interviews with change practitioners and an improved guiding framework, the fourth edition of this best-selling change management textbook is more practical and immersive than ever.
John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK. John also helps to facilitate change in complex organizational settings and has worked for companies such as BP, Nestlé, National Australia Group and the US Army.
Table of Contents
PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE 1. Process Models of Change 2. Leading Change: A Process Perspective 3. Patterns of Change PART II: RECOGNISING THE NEED FOR CHANGE 4. Recognising the Need or Opportunity for Change 5. Starting the Change 6. Building Change Relationships PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED 7. Diagnosis 8. Gathering and Interpreting Information PART IV: LEADING AND MANAGING THE PEOPLE ISSUES 9. The Role of Leadership in Change Management 10. Power, Politics and Stakeholder Management 11. Communicating Change 12. Motivating Others to Change 13. Supporting Others through Change PART V: PLANNING 14. Shaping Implementation Strategies 15. Developing a Change Plan 16. Types of Intervention 17. Action Research 18. Appreciative Inquiry 19. Training and Development 20. High Performance Development 21. Business Process Reengineering 22. Lean 23. Culture Profiling 24. Selecting Interventions PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS 25. Implementing Change 26. Reviewing and Keeping the Change on Track PART VII: SUSTAINING CHANGE 27. Making Change Stick 28. Spreading Change PART VIII: LEARNING 29. Individual and Collective Learning 30. Pulling it All Together: A Case Study