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Total Quality: Management, Organization, and Strategy,9780324012767
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Total Quality: Management, Organization, and Strategy

by
Edition:
2nd
ISBN13:

9780324012767

ISBN10:
0324012764
Format:
Paperback
Pub. Date:
7/2/1999
Publisher(s):
South-Western College Pub

Questions About This Book?

What version or edition is this?
This is the 2nd edition with a publication date of 7/2/1999.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

Not long ago total quality management was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses. James Evans, well-known professor, consultant, and Malcolm Baldrige Award Examiner, provides real-world illustration of the relationship between Total Quality principles and management and organizational theories.

Table of Contents

Preface v
Part I Introduction to Total Quality 1(140)
1 Introduction
3(37)
2 Approaches to Total Quality
40(56)
3 Total Quality Tools and Statistical Thinking
96(45)
Part II Total Quality and Organization Theory 141(86)
4 Quality in Customer-Supplier Relationships
143(30)
5 Designing Organizations for Quality
173(24)
6 Total Quality and Organizational Change
197(30)
Part III Total Quality and Organizational Behavior 227(74)
7 Quality Teamwork
229(26)
8 Empowerment and Motivation
255(21)
9 Quality Leadership
276(25)
Part IV Total Quality and Strategic Management 301(54)
10 Total Quality and Competitive Advantage
303(21)
11 Strategic Planning and Total Quality Implementation
324(31)
Bibliography 355(6)
Index 361


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