Total Quality Management, Organization and Strategy

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  • Format: Paperback
  • Copyright: 7/2/1999
  • Publisher: South-Western College Pub
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Not long ago total quality management was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses. James Evans, well-known professor, consultant, and Malcolm Baldrige Award Examiner, provides real-world illustration of the relationship between Total Quality principles and management and organizational theories.

Table of Contents

Preface v
Part I Introduction to Total Quality 1(140)
1 Introduction
2 Approaches to Total Quality
3 Total Quality Tools and Statistical Thinking
Part II Total Quality and Organization Theory 141(86)
4 Quality in Customer-Supplier Relationships
5 Designing Organizations for Quality
6 Total Quality and Organizational Change
Part III Total Quality and Organizational Behavior 227(74)
7 Quality Teamwork
8 Empowerment and Motivation
9 Quality Leadership
Part IV Total Quality and Strategic Management 301(54)
10 Total Quality and Competitive Advantage
11 Strategic Planning and Total Quality Implementation
Bibliography 355(6)
Index 361

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