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Total Quality: Management, Organization, and Strategy,9780324178715
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Total Quality: Management, Organization, and Strategy

by
Edition:
3rd
ISBN13:

9780324178715

ISBN10:
0324178719
Format:
Paperback
Pub. Date:
7/9/2002
Publisher(s):
South-Western College Pub

Questions About This Book?

What version or edition is this?
This is the 3rd edition with a publication date of 7/9/2002.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.

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Summary

This book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice.

Table of Contents

Preface v
Part I Introduction to Total Quality 1(130)
Introduction to Total Quality in Organizations
3(39)
Approaches to Total Quality
42(45)
Total Quality Tools and Statistical Thinking
87(44)
Part II Total Quality and Organization Theory 131(102)
Quality in Customer-Supplier Relationships
133(34)
Designing Organizations for Quality
167(29)
Total Quality and Organizational Change
196(37)
Part III Total Quality and Organizational Behavior 233(84)
Quality Teamwork
235(31)
Empowerment and Motivation
266(23)
Quality Leadership
289(28)
Part IV Total Quality and Strategic Management 317(62)
Total Quality and Competitive Advantage
319(28)
Strategic Planning and Total Quality Implementation
347(32)
Bibliography 379(6)
Index 385


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