9780324178715

Total Quality Management

by ;
  • ISBN13:

    9780324178715

  • ISBN10:

    0324178719

  • Format: Paperback
  • Copyright: 7/9/2002
  • Publisher: South-Western College Pub
  • View Upgraded Edition
  • Purchase Benefits
  • Free Shipping On Orders Over $59!
    Your order must be $59 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $126.00 Save up to $3.78
  • Buy New
    $122.22
    Add to Cart Free Shipping

    CURRENTLY AVAILABLE, USUALLY SHIPS IN 24-48 HOURS

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

This book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice.

Table of Contents

Preface v
Part I Introduction to Total Quality 1(130)
Introduction to Total Quality in Organizations
3(39)
Approaches to Total Quality
42(45)
Total Quality Tools and Statistical Thinking
87(44)
Part II Total Quality and Organization Theory 131(102)
Quality in Customer-Supplier Relationships
133(34)
Designing Organizations for Quality
167(29)
Total Quality and Organizational Change
196(37)
Part III Total Quality and Organizational Behavior 233(84)
Quality Teamwork
235(31)
Empowerment and Motivation
266(23)
Quality Leadership
289(28)
Part IV Total Quality and Strategic Management 317(62)
Total Quality and Competitive Advantage
319(28)
Strategic Planning and Total Quality Implementation
347(32)
Bibliography 379(6)
Index 385

Rewards Program

Write a Review