Total Quality Management

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  • Format: Paperback
  • Copyright: 7/9/2002
  • Publisher: South-Western College Pub
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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This book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice.

Table of Contents

Preface v
Part I Introduction to Total Quality 1(130)
Introduction to Total Quality in Organizations
Approaches to Total Quality
Total Quality Tools and Statistical Thinking
Part II Total Quality and Organization Theory 131(102)
Quality in Customer-Supplier Relationships
Designing Organizations for Quality
Total Quality and Organizational Change
Part III Total Quality and Organizational Behavior 233(84)
Quality Teamwork
Empowerment and Motivation
Quality Leadership
Part IV Total Quality and Strategic Management 317(62)
Total Quality and Competitive Advantage
Strategic Planning and Total Quality Implementation
Bibliography 379(6)
Index 385

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