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Tourism and Crisis Management,9781850434504
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Tourism and Crisis Management

by
ISBN13:

9781850434504

ISBN10:
1850434506
Format:
Hardcover
Pub. Date:
6/19/2015
Publisher(s):
I. B. Tauris
List Price: $99.00

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Summary

The tourism industry is one of the most susceptible and vulnerable to crisis. Yet the industry is poorly prepared - it is generally unable to anticipate and manage crises effectively. The evidence suggests that the number of crises within the industry, and the scale and magnitude of such crises, is on the increase. Gui Santana's work presents a comprehensive and detailed treatment of crisis management for the tourism and hospitality industries. Each chapter focuses on a key issue of understanding and managing crises, and the author includes a range of case studies. The models presented are suitable for both large and small organizations, both public and private.

Author Biography

Gui Santana is coordinator of the Risk Management Laboratory at the Center for Marine and Earth Technologies, Universidade do Vale do Itajaí, Brazil. He is also Head of Strategic Studies at the National Petroleum Agency - ANP.


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