Training Across Multiple Locations Developing a System that Works

by Krempl, Stephen; Pace, R. Wayne

• ISBN13: 9781576751572
• ISBN10: 1576751570
• Format: Hardcover
• Copyright: 2001-05-14
• Publisher: Berrett-Koehler Publishers

Summary

Training Across Multiple Locations is about how to effectively design, build and assess a training organisation that is spread across multiple locations. It provides a model to guide in the development of the system; a questionnaire to review the various locations and several suggestions to ensure plans can be executed within the organisation. It shows how distance learning technology, including intra-nets, web-based training, and computer-based training are central to managing multi-point training. Examples from a dozen companies and the technology platforms they have chosen show real life application.

Author Biography

Stephen Krempl is a HRD professional with over 18 years experience in the field. He is currently Vice President— People Capability, for Tricon Restaurants International in Dallas, Texas. He established and runs their corporate university for their international businesses that operate in over 100 countries. As VP of People Capability he is also responsible for managing the company web portal, which serves as its knowledge management, communication and e-learning platform for franchisees, vendors, and employees.
Dr. R. Wayne Pace is professor emeritus of organizational leadership in the Marriott School of Management, Brigham Young University, Provo, Utah, USA, and adjunct scholar in the Workplace Research, Learning, and Development (WoRLD) Institute of the School of Social and Workplace Development, Southern Cross University, Lismore, NSW, Australia. He is also a visiting professor of management at the University of Adelaide, South Australia. He serves as corporate advisor to QuicKnowledge.com and STS International, companies in the training and development industry.

Table of Contents

Preface	ix
The Nature of Multiple-Location T&D Systems	1	(16)
A Model for Creating a Multiple-Location T&D System	17	(40)
Using Business Functions as a Frame of Reference	57	(17)
The Role of Technology in the System	74	(33)
Managing Multiple-Location Systems through Regional Centers	107	(39)
How to Assess Performance	146	(19)
How to Ensure Survival	165	(26)
How to Build Organizational Capability	191	(20)
A Call to Action	211	(6)
Appendix: Communication Climate Inventory	217	(4)
References	221	(6)
Index	227	(9)
About the Authors	236