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Training and Development for the Hospitality Industry with Answer Sheet (EI)by Cannon, Debra F.; Gustafson, Catherine M.; American Hotel & Lodging Educational Institute, . .
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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professional certification from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
Table of Contents
A Case for Training and Development
Training and Development as an Investment
Assessing Training Needs
Training Tools and Techniques
Training with Technology
Measuring and Evaluating Training and Development
Training the Trainer
Orientation and Socialization
Hourly Employee Training
Supervisory and Management Development
Outsourcing Training and Development