9780133097139

Training and Development for the Hospitality Industry with Answer Sheet (AHLEI)

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  • ISBN13:

    9780133097139

  • ISBN10:

    0133097137

  • Edition: 1st
  • Format: Paperback
  • Copyright: 5/30/2012
  • Publisher: Educational Institute
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Summary

Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: How to measure training as an investment in the organization Assessment methods to determine training needs Instructional design techniques and

Author Biography

About the Educational Institute

 

We Train The Best!

 

The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.

The AHLEI meets and exceed its education and training mission by providing materials for all levels of hospitality personnel via: online learning, distance learning courses, videos, seminars, textbooks, and study guides.

 

Professional  certification  from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry.  It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.

 

Table of Contents

A Case for Training and Development

Training and Development as an Investment

Assessing Training Needs

Instructional Design

Training Tools and Techniques

Training with Technology

Measuring and Evaluating Training and Development

Training the Trainer

Orientation and Socialization

Hourly Employee Training

Mentoring

Supervisory and Management Development

Executive Education

Outsourcing Training and Development

Rewards Program

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