The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory. By developing and practicing the interpersonal skills in this book, business professionals can learn how to build productive relationships with others and master skills vital to personal and organizational effectiveness.
Table of Contents
Part I: Self-Awareness Chapter 1. Skills: An Introduction Chapter 2. Self-Awareness: A Point of Departure Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning Chapter 4. Applying Emotional Intelligence Part II: Communicating Chapter 5. Sending Interpersonal Messages Chapter 6. Listening and Reading Nonverbal Messages Chapter 7. Providing Feedback Chapter 8. Communicating Across Cultures Part III: Motivating Chapter 9. Goal Setting Chapter 10. Coaching, Counseling, and Mentoring Chapter 11. Empowering People Through Delegation Part IV: Leading Chapter 12. Politicking Chapter 13. Persuading Chapter 14. Applying Leadership Style Chapter 15. Managing Change Part V: Teaming Chapter 16. Facilitating Teamwork Chapter 17. Valuing Diversity Part VI: Problem Solving Chapter 18. Ethical Decision Making Chapter 19. Creative Problem Solving Chapter 20. Resolving Conflicts Chapter 21. Negotiating Part VII: Integrating Exercises