9780132824057

Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices

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  • ISBN13:

    9780132824057

  • ISBN10:

    0132824051

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2007-07-06
  • Publisher: Prentice Hall
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Supplemental Materials

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Summary

This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools-ranging from rigorous statistical and quantitative tools, to ;softer ; techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge. Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, ;out-of-the-box ; examples.     Coverage includes   ·         Real-world guidance to help practitioners raise the most important questions and determine the best resolution ·         Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis ·         Benchmarks, capability and cost/benefit analyses, Porter's Five Forces, scorecards, stakeholder analysis, and brainstorming techniques ·         CPM, CTQ, FMEA, HOQ, and GOSPA ·         GANTT, PERT chart, and other Six Sigma project management tools ·         7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool ·         7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams ·         Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner ·         This book is also available in a highly-searchable eBook format at www.prenhallprofessional.com/title/0136007376 and other online booksellers,.   To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at www.prehallprofessional.com. The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements.     From start to finish, this bookdelivers fast, thorough and reliable answers-knowledge you'll rely on in everySix Sigma project, for years to come.   Preface Introduction       Different Methods for Different Purposes Part I   Six Sigma Methodology Overview: Choosing the Right Approach to Address the Requirements Section 1           Define-Measure-Analyze-Improve-Control (DMAIC) Section 2           Lean and Lean Six Sigma Section 3           Design for Six Sigma (DFSS) Section 4           Six Sigma for Marketing (SSFM) Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right Time Encyclopedia     The Six Sigma Encyclopedia of Business Tools and Techniques Summary Tool Matrix A         Activity Network Diagram (AND) - 7M Tool Affinity Diagram - 7M Tool Analysis of Variance (ANOVA) Arrow Diagram B         Benchmarking Box Plots[md]Graphical Tool Brainstorming Technique C         Capability Analysis Cause and Effect Diagram - 7QC Tool Cause and Effect Prioritization Matrix Cause and Prevention Diagram Checklists - 7QC Tool Communication Plan Conjoint Analysis Control Charts - 7QC Tool Control Plan Cost / Benefit Analysis Critical Path Method (CPM) Critical-to-Quality (CTQ) D         Data Collection Matrix Design of Experiment (DOE) Dotplot F          Failure Modes and Effects Analysis (FMEA) 5-Whys Fault Tree Analysis Fishbone Diagram - 7QC Tool Flowchart - 7QC Tool G         Gantt Chart GOSPA (Goals, Objectives, Strategies, Plans and Actions) Graphical Methods H         Histogram - 7QC Tool House of Quality (HOQ) Hypothesis Testing I           Interrelationship Diagram - 7M Tool K         KJ Analysis L          Launch (or Transition) Plan M        Market Perceived Quality Profile (MPQP) Matrix Diagrams -7M Tool Measurement System Analysis (MSA) Multi-Vari Chart Monte Carlo Simulation  N         Normal Probability Plot P          Pareto Chart - 7QC Tool PERT Chart Poka-Yoke Porter's 5 Forces Prioritization Matrices - 7M Tool Process Capability Analysis

Author Biography

Lynne Hambleton is a business consultant with special focus on strategy

development and execution and change management to improve operational

processes and expand commercial opportunities. She has held several

management positions in Xerox Corporation where she worked for

almost 25 years. She also has worked in education, healthcare, and energy

public sectors and start-ups. Hambleton’s experience spans general management,

marketing, field operations, strategic planning, alliance development,

and sales/channel management. She also has served as an

adjunct professor of strategic planning at Rochester Institute of Technology’s

School of Business.

Ms. Hambleton received a Master’s degree in Business Administration,

with an emphasis in industrial marketing; a Master’s degree in Adult &

Higher Education/Organizational Development; and a Bachelor of Science

degree in psychophysiology, all from University of North Carolina–

Chapel Hill. Ms. Hambleton is also an active PMI-certified Project

Management Professional (PMP) (1998); a Master Black Belt; and Certified

Six Sigma Black Belt (CSSBB) from Villanova University (2006).

Hambleton’s additional publications include Six Sigma for Marketing

Processes, An Overview for Marketing Executives, Leaders, and Managers (coauthors

C.M. Creveling and B. McCarthy), Prentice Hall, 2006; the chapter

titled, “Supporting a Metamorphosis through Communities of

Practice,” in Leading Knowledge Management and Learning, by Dede Bonner,

2000; and the article, “How Does a Company the Size of Xerox Design a

Curriculum in Project Management for the Entire Organization?” printed

in In Search of Excellence in Project Management, Volume 2, by Harold

Kerzner, 1999. Ms. Hambleton lives in Rochester, New York, and can be

reached best via email at lynne@mageemanagement.com or visiting

www.mageemanagement.com.

Table of Contents

Preface .......................................................................................................xv

Introduction Different Methods for Different Purposes..................1

Part I Six Sigma Methodology Overview: Choosing the Right

Approach to Address the Requirements

Section 1 Define-Measure-Analyze-Improve-Control (DMAIC)....13

Section 2 Lean and Lean Six Sigma ....................................................29

Section 3 Design for Six Sigma (DFSS)...............................................45

Section 4 Six Sigma for Marketing (SSFM) ........................................67

Part II Six Sigma Tools and Techniques: Choosing the Right

Tool to Answer the Right Question at the Right Time

The Six Sigma Encyclopedia of Business Tools and Techniques .....115

Summary Tool Matrix............................................................................115

A Activity Network Diagram (AND) - 7M Tool . . . . . . . . . . . . . 127

Affinity Diagram - 7M Tool..........................................................136

Analysis of Variance (ANOVA)...................................................142

Arrow Diagram..............................................................................159

B Benchmarking................................................................................160

Box Plots–Graphical Tool ...........................................................165

Brainstorming Technique .............................................................168

C Capability Analysis .......................................................................173

Cause-and-Effect Diagram - 7QC Tool .......................................173

Cause-and-Effect Prioritization Matrix ......................................188

Cause and Prevention Diagram ..................................................198

Checklists - 7QC Tool....................................................................204

Conjoint Analysis ..........................................................................207

Control Charts - 7QC Tool............................................................217

Cost/Benefit Analysis...................................................................238

Critical Path Method (CPM) ........................................................242

Critical-to-Quality (CTQ) .............................................................242

D Data Collection Matrix..................................................................248

Design of Experiment (DOE).......................................................250

Dotplot ............................................................................................280

F Failure Modes and Effects Analysis (FMEA).............................287

5-Whys ............................................................................................305

Fault Tree Analysis (FTA).............................................................309

Fishbone Diagram - 7QC Tool .....................................................316

Flowchart - 7QC Tool ....................................................................316

G Gantt Chart.....................................................................................317

GOSPA (Goals, Objectives, Strategies, Plans and Actions)......320

Graphical Methods........................................................................323

H Histogram - 7QC Tool...................................................................330

House of Quality (HOQ) ..............................................................335

Hypothesis Testing........................................................................335

I Interrelationship Diagram - 7M Tool..........................................369

K KJ Analysis .....................................................................................375

M Market Perceived Quality Profile (MPQP) ................................390

Matrix Diagrams - 7M Tool..........................................................399

Measurement System Analysis (MSA).......................................412

Monte Carlo Simulation ...............................................................431

Multi-vari Chart.............................................................................439

N Normal Probability Plot ...............................................................444

P Pareto Chart - 7QC Tool................................................................445

PERT (Program Evaluation and Review Technique) Chart ....453

Poka-Yoke .......................................................................................462

Porter’s 5 Forces ............................................................................464

Prioritization Matrices - 7M Tool ................................................470

Process Capability Analysis.........................................................486

Process Decision Program Charts (PDPC) - 7M Tool ...............515

Process Map (or Flowchart) - 7QC Tool .....................................522

Pugh Concept Evaluation and Selection....................................534

Q Quality Function Deployment (QFD).........................................543

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R RACI Matrix (Responsible, Accountable, Consulted,

Informed)........................................................................................554

Real-Win-Worth (RWW) Analysis...............................................560

Regression Analysis ......................................................................571

Risk Mitigation Plan......................................................................601

Rolled Throughput Yield..............................................................610

Run Chart - 7QC Tool....................................................................611

S 7M - Seven Management Tool .....................................................615

7QC - Seven Quality Control Tool...............................................616

Sampling.........................................................................................618

Scatter Diagram - 7QC Tool .........................................................640

Scorecards.......................................................................................653

SIPOC (Supplier-Input-Process-Output-Customer).................663

SMART Problem & Goal Statements for a Project Charter .....665

Solution Selection Matrix .............................................................672

Stakeholder Analysis ....................................................................681

Statistical Tools...............................................................................684

Stratification - 7QC Tool ...............................................................697

SWOT (Strengths-Weaknesses-Opportunities-Threats)...........699

T Tree Diagram - 7M Tool ................................................................712

TRIZ.................................................................................................715

V Value Stream Analysis ..................................................................727

Voice of Customer Gathering Techniques..................................737

W Work Breakdown Structure (WBS) .............................................753

Y Y = f (X) ...........................................................................................758

Part III Best Practices Articles

The Anatomy of Quality Loss in a Product ...............................PDF:763

The Anatomy of Variations in Product Performance ...............PDF:777

Benchmarking–Avoid Arrogance and Lethargy.....................PDF:789

Building Strength via Communities of Practice and Project

Management...................................................................................PDF:799

Complex Organizational Change Through Discovery-based

Learning .........................................................................................PDF:827

Lean Six Sigma for Fast Track Commercialization

High Risk-High Reward, Rapid Commercialization:

PROCEED WITH CAUTION! .....................................................PDF:835

Listening to the Customer First-Hand; Engineers Too ............PDF:851

The Practice of Designing Relationships....................................PDF:873

A Process for Product Development...........................................PDF:887

Selecting Project Portfolios using Monte Carlo Simulation and

Optimization ..................................................................................PDF:921

Part IV Appendixes

Appendix A Statistical Distribution Tables...................................939

Appendix B Glossary.......................................................................951

Appendix C References ...................................................................979

Index ........................................................................................................981

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