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Understanding Interpersonal Communication Making Choices in Changing Times (with CD-ROM and InfoTrac),9780534605889
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Understanding Interpersonal Communication Making Choices in Changing Times (with CD-ROM and InfoTrac)

by ;
Edition:
1st
ISBN13:

9780534605889

ISBN10:
0534605885
Format:
Paperback
Pub. Date:
4/26/2005
Publisher(s):
Cengage Learning
List Price: $221.33
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Summary

West and Turner's UNDERSTANDING INTERPERSONAL COMMUNICATION: MAKING CHOICES will empower your students with the knowledge they need to be skillful communicators in today's changing and technologically advanced society. With a belief that "theory informs skills and skills refine theory," this text seeks to eliminate the perceived division between theory and practice while clarifying the intersection between the two. This approach to skill development provides discussion of interpersonal skills and the behavior choices students can make in order to become more effective communicators. The authors avoid "telling" students how to apply interpersonal skills to various situations. Rather, they provide a list of skills pertaining to the theory students read about in the chapter so students will be able to draw upon a sort of toolbox, or set of skills, that are specific and workable. Filled with realistic examples and scenarios that reflect the diversity and interactions of today's students, UNDERSTANDING INTERPERSONAL COMMUNICATION makes clear connections between theory, skills and the life situations we all encounter on a daily basis.

Table of Contents

Preface xix
Introduction to Interpersonal Communication
2(30)
Understanding Interpersonal Communication
6(1)
Models of Communication
7(7)
Mechanistic Thinking and the Linear Model
7(3)
Feedback and the Interactional Model
10(1)
Shared Meaning and the Transactional Model
11(3)
The Nature of Interpersonal Communication
14(3)
The Interpersonal Communication Continuum
14(2)
Defining Interpersonal Communication
16(1)
The Value of Interpersonal Communication
17(2)
Principles of Interpersonal Communication
19(4)
Interpersonal Communication Is Unavoidable
19(1)
Interpersonal Communication Is Irreversible
20(1)
Interpersonal Communication Involves Symbol Exchange
20(1)
Interpersonal Communication Is Rule--Governed
20(1)
Interpersonal Communication Is Learned
21(1)
Interpersonal Communication Has Both Content and Relationship Information
22(1)
Myths about Interpersonal Communication
23(2)
Interpersonal Communication Solves All Problems
23(1)
Interpersonal Communication Is Always a Good Thing
23(1)
Interpersonal Communication Is Common Sense
24(1)
Interpersonal Communication Is Synonymous with Interpersonal Relationships
24(1)
Interpersonal Communication Is Always Face to Face
24(1)
Interpersonal Communication Ethics
25(1)
Five Ethical Systems of Communication
25(1)
Facing Change
25(3)
Understanding Ethics and Our Own Values
27(1)
Ethics & Choice
28(1)
Choices for Changing Times
28(1)
Summary
29(1)
Understanding Interpersonal Communication Online
30(2)
Terms for Review
30(1)
Questions for Understanding
30(1)
Interactive Activities and InfoTrac College Edition Exercises
31(1)
Communication, Perception, and the Self
32(30)
Understanding Perception: A Seesaw Experience
34(6)
Attending and Selecting
35(1)
Organizing
36(2)
Interpreting
38(1)
Retrieving
39(1)
Facing Change
40(1)
Influences on Perception
40(5)
Culture
40(1)
Sex and Gender
41(1)
Physical
42(1)
Technology
43(1)
Self-Concept
44(1)
Understanding the Self: The ``Is'' Have It
45(1)
Self-Concept
45(1)
Ethics & Choice
45(4)
Self-Fulfilling Prophecy
47(2)
Identity Management: Let's Face It
49(4)
Identity Management and Facework
50(1)
Strategies for Identity Management
51(2)
Perception, the Self, and Interpersonal Communication
53(1)
Choices for Checking Perceptions and Improving Self-Concept
54(1)
Improving Perception Checking
54(1)
Skill Spotlight
55(4)
Improving Self-Concept
57(2)
Summary
59(1)
Understanding Interpersonal Communication Online
60(2)
Terms for Review
60(1)
Questions for Understanding
60(1)
Interactive Activities and InfoTrac College Edition Exercises
61(1)
Communication, Culture, and Identity
62(28)
Diversity in the United States: A Nation of Newcomers
65(2)
Defining Culture
67(2)
Culture Is Learned
67(1)
Culture Creates Community
68(1)
Culture Is Multileveled
68(1)
Dimensions of Culture
69(1)
Uncertainty Avoidance
69(1)
Facing Change
70(3)
Distribution of Power
70(1)
Masculinity--Femininity
70(1)
Individualism--Collectivism
71(2)
Why Study Intercultural Communication?
73(4)
Technological Imperative
73(1)
Demographic Imperative
74(1)
Economic Imperative
74(1)
Peace Imperative
75(1)
Self-Awareness Imperative
76(1)
Ethical Imperative
76(1)
Challenges of Intercultural Communication
77(5)
Ethnocentrism
77(2)
Stereotyping
79(1)
Anxiety and Uncertainty
80(1)
Misinterpretation of Nonverbal and Verbal Behaviors
81(1)
The Assumption of Similarity or Difference
81(1)
Choices for Intercultural Understanding
82(2)
Know Your Biases and Stereotypes
83(1)
Tolerate the Unknown
83(1)
Skill Spotlight
84(2)
Practice Cultural Respect
84(1)
Educate Yourself
85(1)
Ethics & Choice
86(1)
Be Prepared for Consequences
86(1)
Relate to the Individual, Not the Culture
86(1)
Reevaluate and Eliminate Your Prejudices
87(1)
Summary
87(1)
Understanding Interpersonal Communication Online
88(2)
Terms for Review
88(1)
Questions for Understanding
89(1)
Interactive Activities and InfoTrac College Edition Exercises
89(1)
Communication and Emotion
90(34)
Defining Emotion: More Than Just a Feeling
93(6)
Three Category Systems for Emotion
93(1)
Mixed Emotions
94(2)
Emotion, Cognition, and the Body
96(2)
Emotion about Emotion
98(1)
Models of Emotion: Biology and Social Interaction
99(2)
The Biological Model of Emotion
99(1)
The Social Model of Emotion
100(1)
Emotion and Communication
101(3)
Talk about Emotion
101(1)
Emotional Communication
101(1)
How Emotion Is Communicated
102(2)
Influences on Emotional Communication
104(1)
Culture
104(1)
Ethics & Choice
105(4)
Gender
106(2)
Context
108(1)
Facing Change
109(1)
The Dark Side of Emotional Communication: We Always Hurt the Ones We Love
110(1)
The Bright Side of Emotional Communication: Happy Talk
111(3)
Choices for Developing Emotional Communication Skills
114(5)
Know Your Feelings
114(4)
Analyze the Situation
118(1)
Own Your Feelings
118(1)
Skill Spotlight
119(2)
Reframe When Needed
120(1)
Empathize
120(1)
Summary
121(1)
Understanding Interpersonal Communication Online
122(2)
Terms for Review
122(1)
Questions for Understanding
122(1)
Interactive Activities and InfoTrac College Edition Exercises
123(1)
Effective Listening
124(26)
The Importance of Listening
126(2)
Hear Today: The Hearing Process
128(1)
Listen Up: The Listening Process
128(4)
Receiving
129(1)
Recalling
129(1)
Rating
130(1)
Responding
131(1)
The Barriers: Why We Don't Listen
132(3)
Noise
132(1)
Message Overload
133(1)
Message Complexity
133(1)
Lack of Training
134(1)
Preoccupation
134(1)
Listening Gap
135(1)
Poor Listening Habits
135(2)
Selective Listening
135(1)
Talkaholism
136(1)
Pseudolistening
136(1)
Gap Filling
137(1)
Defensive Listening
137(1)
Ambushing
137(1)
Styles of Listening
137(2)
People-Centered Listening Style
138(1)
Action-Centered Listening Style
138(1)
Content-Centered Listening Style
138(1)
Time-Centered Listening Style
139(1)
Culture and the Listening Process
139(1)
Ethics & Choice
139(1)
Facing Change
140(1)
Choices for Effective Listening
140(5)
Evaluate Your Current Skills
140(1)
Prepare to Listen
141(1)
Provide Empathic Responses
141(1)
Use Nonjudgmental Feedback
142(1)
Practice Active Listening
143(2)
Skill Spotlight
145(1)
Summary
146(1)
Understanding Interpersonal Communication Online
147(3)
Terms for Review
147(1)
Questions for Understanding
148(1)
Interactive Activities and InfoTrac College Edition Exercises
148(2)
Communicating Verbally
150(32)
Understanding Verbal Symbols
153(1)
Attributes of Verbal Symbols
154(3)
Words are Symbolic
154(1)
Language Evolves
154(3)
Words Are Powerful
157(1)
Facing Change
157(4)
Meanings for Verbal Symbols May Be Denotative or Connotative
160(1)
Words Vary in Level of Abstraction
160(1)
Factors Affecting Verbal Symbols
161(4)
Culture and Ethnicity
161(4)
Ethics & Choice
165(5)
Gender
166(1)
Generation
167(1)
Context
168(2)
The Dark Side of Verbal Symbols
170(3)
Sexist Language
170(1)
Racist Language
171(1)
Static Evaluation
172(1)
Polarization
172(1)
Reification
172(1)
The Bright Side of Verbal Codes
173(1)
Ambiguity in Verbal Codes
174(1)
Choices for Improving Verbal Communication
175(3)
Owning and Using I-Messages
176(1)
Understanding the Ladder of Abstraction
176(1)
Indexing
176(1)
Probing the Middle Ground
177(1)
Skill Spotlight
178(1)
Summary
179(1)
Understanding Interpersonal Communication Online
179(3)
Terms for Review
180(1)
Questions for Understanding
180(1)
Interactive Activities and InfoTrac College Edition Exercises
181(1)
Communicating Nonverbally
182(28)
Principles of Nonverbal Communication
186(2)
Nonverbal Communication Is Often Ambiguous
186(1)
Nonverbal Communication Regulates Conversation
186(1)
Nonverbal Communication Is More Believable than Verbal Communication
187(1)
Nonverbal Communication May Conflict with Verbal Communication
187(1)
Nonverbal Communication Codes
188(12)
Visual-Auditory Codes
188(6)
Contact Codes
194(4)
Place and Time Codes
198(2)
Ethics & Choice
200(1)
Cultural Variations in Nonverbal Communication
201(4)
Body Movement
201(1)
Facial Expressions
202(1)
Personal Space
202(1)
Touch
203(2)
Choices for Increasing Nonverbal Communication Effectiveness
205(1)
Recall the Nonverbal-Verbal Relationship
205(1)
Be Tentative When Interpreting Nonverbal Behavior
205(1)
Monitor Your Nonverbal Behavior
205(1)
Facing Change
205(1)
Skill Spotlight
206(1)
Ask Others for Their Impressions
206(1)
Place Nonverbal Communication in Context
207(1)
Summary
207(1)
Understanding Interpersonal Communication Online
208(2)
Terms for Review
208(1)
Questions for Understanding
208(1)
Interactive Activities and InfoTrac College Edition Exercises
209(1)
Sharing Personal Information
210(36)
Definition of Self-Disclosure: Opening Up
212(1)
Features of Self-Disclosure: Expanding the Definition
213(3)
Intentionality and Choice
213(1)
Intimacy and Risk
213(2)
Trust
215(1)
Ethics & Choice
216(1)
Self Disclosure as a Subjective Process: Making It Real
216(1)
Factors Affecting Disclosure
217(6)
Individual Differences
217(1)
Relational Issues
217(3)
Culture
220(1)
Gender
221(1)
The Receiver
222(1)
Models of Self-Disclosure: Seeing the Big Picture
223(5)
Social Penetration
223(1)
Dialectics
224(2)
The Johari Window
226(2)
Principles of Self-Disclosure
228(3)
We Disclose a Great Deal in Few Interactions
228(1)
Self-Disclosures Occur Between Two People in a Close Relationship
229(1)
Self-Disclosures Are Reciprocal
230(1)
Self-Disclosures Occur in the Context of Time
231(1)
Reasons to Self-Disclose: I Want You to Know Me
231(3)
To Experience Catharsis and Improve Psychological Health
232(1)
To Improve Physical Health
233(1)
To Achieve Self-Awareness
234(1)
To Initiate a Relationship
234(1)
Facing Change
234(2)
To Maintain Existing Relationships
235(1)
To Satisfy Expectations of What Constitutes a Good Relationship
236(1)
To Escalate a Relationship
236(1)
Reasons Not to Self-Disclose: Why Am I Afraid to Tell You Who I Am?
236(3)
To Avoid Hurt and Rejection
237(1)
To Avoid Conflict and Protect a Relationship
237(1)
To Keep Your Image Intact and Maintain Individuality
238(1)
To Reduce Stress
239(1)
Choices for Effective Disclosing
239(1)
Use I-Statements
239(1)
Skill Spotlight
240(3)
Be Honest
240(1)
Be Consistent with Your Verbal and Nonverbal Communication
241(1)
Focus Your Nonverbal Communication
241(1)
Be Sure Your Content Is Relevant
241(1)
Be Sure Your Topic Is Relevant
241(1)
Estimate the Risks and Benefits
241(1)
Predict How Your Partner Will Respond
241(1)
Be Sure the Amount and Type of Disclosure Are Appropriate
241(1)
Estimate the Effect of the Disclosure on Your Relationship
242(1)
Summary
243(1)
Understanding Interpersonal Communication Online
244(2)
Terms for Review
244(1)
Questions for Understanding
244(1)
Interactive Activities and InfoTrac College Edition Exercises
245(1)
Communicating Power and Conflict
246(30)
Defining Conflict: Knowing It When You See It
250(5)
Interaction
250(1)
Interdependence
251(1)
Perception
252(1)
Incompatible Goals
252(1)
Types of Conflict
252(3)
Power: Who's Got It, Who Wants It, and How to Deal with It
255(3)
Modes of Power
255(1)
Sources of Power
256(2)
Empowerment
258(1)
Conflict Models: Seeing the Big Picture
258(4)
Satir's Four--Part Model
258(2)
Filley's Process Model
260(2)
Myths about Conflict
262(3)
Conflict Is Always Bad
262(1)
Conflict Is Just Miscommunication
263(1)
All Conflicts Can Be Resolved through Good Communication
263(1)
It Is Always Best to Talk through All Conflicts
263(2)
Factors Influencing Interpersonal Conflict
265(1)
Gender and Conflict
265(1)
Facing Change
265(2)
Culture and Conflict
267(1)
Ethics & Choice
267(1)
Communication Patterns in Conflict
268(2)
Symmetrical Escalation
268(1)
Symmetrical Withdrawal
268(1)
Pursuit-Withdrawal/Withdrawal-Pursuit
268(1)
Symmetrical Negotiation
269(1)
Choices for Conflict Management: Working It Out
270(1)
Lighten Up and Reframe
270(1)
Presume Good Will and Express Good Will
270(1)
Ask Questions
270(1)
Listen
270(1)
Skill Spotlight
271(1)
Practice Cultural Sensitivity
272(1)
Summary
272(1)
Understanding Interpersonal Communication Online
273(3)
Terms for Review
273(1)
Questions for Understanding
274(1)
Interactive Activities and InfoTrac College Edition Exercises
274(2)
Communicating in Close Relationships
276(42)
Understanding Close Relationships: What Do We Mean, Anyway?
282(6)
Are Relationships Performances?
284(1)
Are Relationships in Our Heads?
284(2)
Are Relationships in Our Language?
286(1)
Are Relationships Face to Face?
287(1)
Facing Change
288(1)
Explaining Communication in Close Relationships: What's It All About?
289(14)
Systems Theory: We're All Connected
289(2)
Dialectics Theory: It's a Push--Pull Feeling
291(4)
Social Exchange Theories: If You Rub My Back, I'll Rub Yours
295(2)
Stage Models: Step by Step
297(6)
Factors Affecting Communication in Relationships
303(2)
Gender
303(2)
Culture
305(1)
Communicating in Close Relationships: The Dark Side
305(2)
Ethics & Choice
307(1)
Communicating in Close Relationships: The Bright Side
307(1)
Choices in Communicating in Close Relationships
308(3)
Communication Skills for Beginning Relationships
308(1)
Communication Skills for Maintaining Relationships
309(2)
Skill Spotlight
311(3)
Communication Skills for Repairing Relationships
313(1)
Summary
314(1)
Understanding Interpersonal Communication Online
315(3)
Terms for Review
315(1)
Questions for Understanding
316(1)
Interactive Activities and InfoTrac College Edition Exercises
316(2)
Technology and Interpersonal Communication
318(35)
Characteristics of Communication Technology
322(1)
The Accessibility of Technology
323(1)
Facing Change
324(1)
The Internet: Connecting Now
324(7)
Background of the Internet
325(1)
The Dark Side of the Internet: Proceed with Caution
326(3)
The Bright Side of the Internet: New Opportunities
329(2)
The Presentation of the Self Online
331(1)
Assumptions of Online Presentations of the Self
331(1)
Ethics & Choice
332(4)
Identity Markers on the Internet
334(2)
Communication Technology and Interpersonal Communication
336(5)
Relational Tech: More than Words
336(1)
You've Got Mail (and a Relationship)
337(4)
Choices for Improving Online Communication Skills
341(6)
Sender Skills for Electronic Messages
341(3)
Receiver Skills for Electronic Messages
344(1)
Sender and Receiver Skills for Electronic Messages
345(2)
Skill Spotlight
347(1)
Summary
348(1)
Understanding Interpersonal Communication Online
349(4)
Terms for Review
349(1)
Questions for Understanding
350(1)
Interactive Activities and InfoTrac College Edition Exercises
350(3)
Glossary 353(10)
References 363(14)
Index 377(12)
Photo Credits 389


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