Understanding Management with infotrac

by DAFT/MARCIC

Edition:

5th

ISBN13:

9780324405712

ISBN10:

0324405715

Format:

Paperback

Pub. Date:

11/15/2005

Publisher(s):

Cengage Learning

Upgraded Edition: Click here!

Other versions by this Author

List Price: ~~$188.66~~

Rent Textbook

(Recommended)

Term

Due

Price

Semester

Jun 3

$94.33

Quarter

May 14

$84.90

Short Term

Apr 14

$75.46

$94.33

Buy Used Textbook

In Stock Usually Ships in 24 Hours.

$1.14

eTextbook

180 day subscription

$79.79

New Textbook

We're Sorry
Sold Out

More New and Used
from Private Sellers

Starting at $0.01

Questions About This Book?

Why should I rent this book?

Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.

How do rental returns work?

Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!

What version or edition is this?

This is the 5th edition with a publication date of 11/15/2005.

What is included with this book?

The Used copy of this book is not guaranteed to inclue any supplemental materials. Typically, only the book itself is included.
The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Summary

The primary vision for UNDERSTANDING MANAGEMENT, 5th edition is to provide students with an engaging survey of modern management practice, while providing ample opportunity for enrichment and skill development. UNDERSTANDING MANAGEMENT is unparalleled in its ability to seamlessly weave together classic and contemporary principles into a presentation that is crisp and instantly applicable for students. Examples from small-to-mid sized companies give students insight into the 'local' companies similar to those where many will begin or continue their careers. To further help students apply what they have learned Dorothy Marcic includes skill-building and application exercises in every chapter. UNDERSTANDING MANAGEMENT was also designed with the instructor in mind-its briefer format and impressive ancillary package make it both flexible and highly adaptive to any course, allowing you to do more in class.

PART 1 INTRODUCTION TO MANAGEMENT

(42)

The Changing Paradigm of Management & Foundations of Learning Organizations

(40)

The Definition of Management

(1)

Organizational Performance

(1)

Management Skills

(1)

Management Types

(5)

When Skills Fail

(2)

Manager Activities

(2)

Manager Roles

(1)

Managing in Small Businesses and Nonprofit Organizations

(2)

Management and the New Workplace

(11)

Forces on Organizations

(1)

New Management Competencies

(1)

Turbulent Times: Managing Crises and Unexpected Events

(2)

The Learning Organization

(1)

Managing the Technology-Driven Workplace

(3)

Management and Organization

(1)

Classical Perspective

(8)

Theory X and Theory Y

(3)

Total Quality Management (TQM)

(1)

Manager's Solution

(1)

Discussion Questions

(1)

Manager's Workbook

(2)

Manager's Workshop

(1)

Management in Practice: Ethical Dilemma

(1)

Surf the Net

(1)

Case for Critical Analysis

(1)

Biz Flix

(2)

Video Case: Original Penguin Rides Out Turbulence

(1)

PART 2 THE ENVIRONMENT OF MANAGEMENT

(110)

The Environment and Corporate Culture

(36)

The External Environment

(12)

General Environment

(6)

Task Environment

(4)

The Organization-Environment Relationship

(1)

Environmental Uncertainty

(1)

Adapting to the Environment

(1)

The Internal Environment: Corporate Culture

(6)

Symbols

(1)

Stories

(1)

Heroes

(1)

Slogans

(1)

Ceremonies

(1)

Environment and Culture

(4)

Adaptive Cultures

(1)

Types of Cultures

(3)

Shaping Corporate Culture for Innovative Response

(4)

Managing the High-Performance Culture

(2)

Cultural Leadership

(2)

Manager's Solution

(1)

Discussion Questions

(1)

Manager's Workbook

(1)

Manager's Workshop

(1)

Management in Practice: Ethical Dilemma

(1)

Surf the Net

(1)

Case for Critical Analysis

(1)

Biz Flix

(2)

Video Case: Lonely Planet Creates an Adventurous Culture

(1)

Managing in a Global Environment

(36)

A Borderless World

(2)

The International Business Environment

(2)

The Economic Environment

(4)

Economic Development

(2)

Infrastructure

(2)

Resource and Product Markets

(1)

Exchange Rates

(1)

The Legal-Political Environment

(2)

Political Risk and Political Instability

(1)

Laws and Regulations

(1)

The Sociocultural Environment

(7)

Social Values

(3)

Other Cultural Characteristics

(3)

International Trade Alliances

102

(2)

GATT and the World Trade Organization (WTO)

102

(1)

European Union (EU)

102

(1)

North American Free Trade Agreement (NAFTA)

103

(1)

The Globalization Backlash

104

(1)

Getting Started Internationally

104

(2)

Outsourcing

104

(2)

Exporting

106

(1)

Managing in a Global Environment

106

(3)

Personal Challenges for Global Managers

106

(1)

Managing Cross-Culturally

107

(2)

Manager's Solution

109

(1)

Discussion Questions

110

(1)

Manager's Workbook

110

(1)

Manager's Workshop

111

(1)

Management in Practice: Ethical Dilemma

112

(1)

Surf the Net

113

(1)

Case for Critical Analysis

114

(2)

Biz Flix

116

(2)

Video Case: Lonely Planet Travels the World

117

(1)

Managerial Ethics and Corporate Social Responsibility

118

(36)

What Is Managerial Ethics?

120

(3)

Criteria for Ethical Decision Making

123

(3)

Utilitarian Approach

124

(1)

Individualism Approach

124

(1)

Moral Rights Approach

125

(1)

Justice Approach

125

(1)

Factors Affecting Ethical Choices

126

(6)

The Manager

126

(3)

The Organization

129

(3)

What Is Social Responsibility?

132

(1)

Organizational Stakeholders

132

(3)

The Ethic of Sustainability and the Natural Environment

135

(2)

Evaluating Corporate Social Performance

137

(2)

Economic Responsibilities

138

(1)

Legal Responsibilities

138

(1)

Ethical Responsibilities

138

(1)

Discretionary Responsibilities

139

(1)

Managing Company Ethics and Social Responsibility

139

(6)

Ethical Individuals

140

(1)

Ethical Leadership

141

(1)

Organizational Structures and Systems

142

(3)

Ethical Challenges in Turbulent Times

145

(3)

Economic Performance

146

(1)

Social Entrepreneurship

147

(1)

Manager's Solution

148

(1)

Discussion Questions

148

(1)

Manager's Workbook

149

(1)

Manager's Workshop

149

(1)

Management in Practice: Ethical Dilemma

150

(1)

Surf the Net

150

(1)

Case for Critical Analysis

151

(1)

Biz Flix

152

(2)

Video Case: Organic Valley Plants the Seeds of Social Responsibility

153

(1)

PART 3 PLANNING

154

(98)

Organizational Goal Setting and Planning

156

(46)

Overview of Goals and Plans

158

(3)

Purposes of Goals and Plans

161

(2)

Goals in Organizations

163

(3)

Organizational Mission

163

(1)

Goals and Plans

164

(2)

Hierarchy of Goals

166

(1)

Criteria for Effective Goals

166

(1)

Planning Types

167

(4)

Management by Objectives

167

(2)

Single-Use and Standing Plans

169

(1)

Contingency Plans

170

(1)

Planning in a Turbulent Environment

171

(4)

Building Scenarios

172

(1)

Crisis Management Planning

172

(3)

Planning for High Performance

175

(3)

Thinking Strategically

178

(4)

What Is Strategic Management?

178

(1)

Purpose of Strategy

178

(4)

The Strategic Management Process

182

(4)

Strategy Formulation versus Implementation

182

(1)

Situation Analysis

183

(3)

Formulating Business-Level Strategy

186

(7)

Porter's Competitive Forces and Strategies

186

(4)

Partnership Strategies

190

(3)

Strategy Implementation and Control

193

(3)

Leadership

193

(1)

Human Resources

194

(1)

Implementation During Turbulent Times

195

(1)

Manager's Solution

196

(1)

Discussion Questions

196

(1)

Manager's Workbook

197

(1)

Manager's Workshop

197

(1)

Management in Practice: Ethical Dilemma

198

(1)

Surf the Net

198

(1)

Case for Critical Analysis

199

(1)

Biz Flix

200

(2)

Video Case: Timbuk2: The Message Is in the Bag

201

(1)

Managerial Decision Making and Information Technology

202

(50)

Types of Decisions and Problems

205

(4)

Programmed and Nonprogrammed Decisions

206

(1)

Certainty, Risk, Uncertainty, and Ambiguity

206

(3)

Decision-Making Models

209

(7)

Classical Model

209

(2)

Administrative Model

211

(3)

Political Model

214

(2)

Decision-Making Steps

216

(6)

Recognition of Decision Requirement

216

(2)

Diagnosis and Analysis of Causes

218

(1)

Development of Alternatives

218

(1)

Selection of Desired Alternative

218

(2)

Implementation of Chosen Alternative

220

(1)

Evaluation and Feedback

221

(1)

Personal Decision Framework

222

(1)

Increasing Participation in Decision Making

223

(8)

The Vroom-Jago Model

223

(4)

New Decision Approaches for Turbulent Times

227

(4)

Information Technology

231

(1)

Data versus Information

231

(1)

Characteristics of Useful Information

232

(1)

Types of Information Systems

232

(4)

Operations and Management Information Systems

233

(1)

Management Information Systems

234

(2)

The Internet and E-Business

236

(4)

E-Business Strategies and E-Marketplaces

238

(1)

Customer Relationship Management

239

(1)

Knowledge Management

240

(1)

Management Implications of Information Technology

240

(3)

Improved Employee Effectiveness

240

(1)

Increased Efficiency

241

(1)

Empowered Employees

241

(1)

Information Overload

241

(1)

Enhanced Collaboration

242

(1)

Information Technology Trends in the New Workplace

243

(1)

Wireless Internet

243

(1)

Peer-to-Peer File Sharing

243

(1)

Blogs and Wikis

244

(1)

Manager's Solution

244

(1)

Discussion Questions

245

(1)

Manager's Workbook

246

(1)

Manager's Workshop

246

(1)

Management in Practice: Ethical Dilemma

247

(1)

Surf the Net

248

(1)

Case for Critical Analysis

249

(1)

Biz Flix

250

(2)

Video Case: Timbuk2: CEO Sets a Course

251

(1)

PART 4 ORGANIZING

252

(116)

Structure and Fundamentals of Organizing

254

(36)

Organizing the Vertical Structure

256

(7)

Work Specialization

257

(1)

Chain of Command

257

(3)

Span of Management

260

(2)

Centralization and Decentralization

262

(1)

Departmentalization

263

(7)

Team Approach

265

(2)

Virtual Network Approach

267

(2)

Advantages and Disadvantages of Each Structure

269

(1)

Organizing for Horizontal Coordination

270

(5)

The Need for Coordination

270

(2)

Task Forces, Teams, and Project Management

272

(2)

Reengineering

274

(1)

Factors Shaping Structure

275

(8)

Structure Follows Strategy

276

(1)

Structure Reflects the Environment

277

(3)

Structure Fits the Technology

280

(3)

Manager's Solution

283

(1)

Discussion Questions

284

(1)

Manager's Workbook

284

(1)

Manager's Workshop

285

(1)

Management in Practice: Ethical Dilemma

286

(1)

Surf the Net

286

(1)

Case for Critical Analysis

287

(1)

Biz Flix

288

(2)

Video Case: Lonely Planet: Structure That Makes Sense

289

(1)

Innovation and Change

290

(32)

Turbulent Times and the Changing Workplace

292

(1)

Model of Planned Organizational Change

293

(3)

Forces for Change

293

(3)

Need for Change

296

(1)

Initiating Change

296

(5)

297

(1)

Creativity

297

(2)

Idea Champions and New-Venture Teams

299

(2)

Open Innovation

301

(1)

Implementing Change

301

(5)

Resistance to Change

302

(1)

Force-Field Analysis

303

(1)

Implementation Tactics

303

(3)

Types of Planned Change

306

(4)

Technology Changes

307

(1)

New Product Changes

308

(1)

Structural Changes

309

(1)

Culture/People Changes

310

(5)

Training and Development

310

(1)

Organization Development

311

(4)

Manager's Solution

315

(1)

Discussion Questions

315

(1)

Manager's Workbook

316

(1)

Manager's Workshop

317

(1)

Management in Practice: Ethical Dilemma

318

(1)

Surf the Net

318

(1)

Case for Critical Analysis

319

(1)

Biz Flix

320

(2)

Video Case: Original Penguin Spreads its Wings

321

(1)

Human Resource Management and Diversity

322

(46)

The Strategic Role of Human Resource Management

324

(1)

Environmental Influences on HRM

325

(3)

Competitive Strategy

325

(2)

Federal Legislation

327

(1)

The Changing Nature of Careers

328

(4)

The Changing Social Contract

328

(2)

HR Issues in the New Workplace

330

(2)

Attracting an Effective Workforce

332

(8)

Human Resource Planning

333

(1)

Recruiting

333

(4)

Selecting

337

(3)

Developing an Effective Workforce

340

(5)

Training and Development

340

(3)

Performance Appraisal

343

(2)

Maintaining an Effective Workforce

345

(3)

Compensation

345

(1)

Benefits

346

(1)

Termination

347

(1)

Meeting the Challenge of Diversity

348

(1)

Valuing Diversity

349

(5)

Attitudes toward Diversity

351

(3)

The Changing Workplace

354

(3)

Management Challenges

355

(2)

Current Debates about Affirmative Action

357

(1)

The Glass Ceiling

357

(3)

The Opt-Out Trend

358

(1)

The Female Advantage

359

(1)

Defining New Relationships in Organizations

360

(2)

Emotional Intimacy

360

(1)

Sexual Harassment

361

(1)

Manager's Solution

362

(1)

Discussion Questions

362

(1)

Manager's Workbook

363

(1)

Manager's Workshop

364

(1)

Management in Practice: Ethical Dilemma

364

(1)

Surf the Net

365

(1)

Case for Critical Analysis

365

(1)

Biz Flix

366

(2)

Video Case: Diversity at PepsiCo

367

(1)

PART 5 LEADING

368

(192)

Foundations of Behavior in Organizations

370

(40)

Organizational Behavior

372

(1)

Attitudes

373

(6)

Components of Attitudes

373

(2)

High-Performance Work Attitudes

375

(3)

Conflicts among Attitudes

378

(1)

Perception

379

(4)

Perceptual Selectivity

379

(1)

Perceptual Distortions

380

(2)

Attributions

382

(1)

Personality and Behavior

383

(9)

Personality Traits

383

(3)

Emotional Intelligence

386

(1)

Attitudes and Behaviors Influenced by Personality

387

(4)

Person-Job Fit

391

(1)

Learning

392

(4)

The Learning Process

392

(1)

Learning Styles

393

(1)

Continuous Learning

394

(2)

Stress and Stress Management

396

(4)

Type A and Type B Behaviors

396

(1)

Causes of Work Stress

397

(2)

Stress Management

399

(1)

Manager's Solution

400

(1)

Discussion Questions

401

(1)

Manager's Workbook

401

(4)

Manager's Workshop

405

(1)

Management in Practice: Ethical Dilemma

405

(1)

Surf the Net

406

(1)

Case for Critical Analysis

407

(1)

Biz Flix

408

(2)

Video Case: P.F. Chang Serves Its Workers Well

409

(1)

Leadership in Organizations

410

(34)

The Nature of Leadership

412

(1)

Leadership versus Management

412

(1)

Leadership Traits

413

(1)

Behavioral Approaches

413

(4)

Ohio State Studies

415

(1)

Michigan Studies

415

(1)

The Leadership Grid

415

(2)

Contingency Approaches

417

(10)

Fiedler's Contingency Theory

417

(4)

Hersey and Blanchard's Situational Theory

421

(1)

Path-Goal Theory

422

(4)

Substitutes for Leadership

426

(1)

Leading Change

427

(4)

Charismatic and Visionary Leadership

428

(2)

Transformational Leaders

430

(1)

Using Power and Influence

431

(2)

Position Power

432

(1)

Personal Power

432

(1)

Post-Heroic Leadership for Turbulent Times

433

(5)

Servant Leadership

434

(1)

Level 5 Leadership

434

(2)

Interactive Leadership

436

(1)

E-Leadership

437

(1)

Moral Leadership

438

(1)

Manager's Solution

438

(1)

Discussion Questions

439

(1)

Manager's Workbook

439

(2)

Manager's Workshop

441

(1)

Management in Practice: Ethical Dilemma

441

(1)

Surf the Net

441

(1)

Case for Critical Analysis

442

(1)

Biz Flix

442

(2)

Video Case: Leadership at P.F. Chang's

Motivation in Organizations

444

(40)

The Concept of Motivation

447

(1)

Foundations of Motivation

448

(2)

Traditional Approach

448

(1)

Human Relations Approach

448

(1)

Human Resource Approach

449

(1)

Contemporary Approach

449

(1)

Content Perspectives on Motivation

450

(9)

Hierarchy of Needs Theory

450

(1)

ERG Theory

451

(2)

Two-Factor Theory

453

(3)

Acquired Needs Theory

456

(3)

Process Perspectives on Motivation

459

(5)

Equity Theory

459

(1)

Expectancy Theory

460

(2)

Goal-Setting Theory

462

(2)

Reinforcement Perspective on Motivation

464

(5)

Reinforcement Tools

464

(2)

Schedules of Reinforcement

466

(3)

Job Design for Motivation

469

(4)

Job Simplification

469

(1)

Job Rotation

469

(1)

Job Enlargement

470

(1)

Job Enrichment

470

(1)

Job Characteristics Model

471

(2)

Motivational Ideas for Turbulent Times

473

(5)

Empowering People to Meet Higher Needs

474

(2)

Giving Meaning to Work

476

(2)

Manager's Solution

478

(1)

Discussion Questions

478

(1)

Manager's Workbook

479

(1)

Manager's Workshop

480

(1)

Management in Practice: Ethical Dilemma

480

(1)

Surf the Net

481

(1)

Case for Critical Analysis

481

(1)

Biz Flix

482

(2)

Video Case: P.F. Chang's Employees Taste the Fruits of Motivation

483

(1)

Communicating in Organizations

484

(38)

Communication and the Manager's Job

487

(4)

What Is Communication?

489

(1)

The Communication Process

489

(2)

Communicating among People

491

(10)

Communication Channels

491

(4)

Communicating to Persuade and Influence Others

495

(4)

Nonverbal Communication

499

(1)

Listening

500

(1)

Organizational Communication

501

(9)

Formal Communication Channels

501

(5)

Team Communication Channels

506

(1)

Personal Communication Channels

507

(3)

Communicating during Turbulent Times

510

(3)

Open Communication

510

(1)

Dialogue

510

(1)

Crisis Communication

511

(1)

Feedback and Learning

512

(1)

Managing Organizational Communication

513

(3)

Barriers to Communication

513

(2)

Overcoming Communication Barriers

515

(1)

Manager's Solution

516

(1)

Discussion Questions

517

(1)

Manager's Workbook

517

(1)

Manager's Workshop

518

(1)

Management in Practice: Ethical Dilemma

519

(1)

Surf the Net

519

(1)

Case for Critical Analysis

520

(1)

Biz Flix

520

(2)

Teamwork in Organizations

522

(38)

Teams at Work

524

(2)

What Is a Team?

524

(1)

Model of Work Team Effectiveness

525

(1)

Types of Teams

526

(6)

Formal Teams

526

(2)

Self-Directed Teams

528

(2)

Teams in the New Workplace

530

(2)

Team Characteristics

532

(3)

Size

532

(1)

Diversity

533

(1)

Member Roles

534

(1)

Team Processes

535

(7)

Stages of Team Development

535

(3)

Team Cohesiveness

538

(2)

Team Norms

540

(2)

Managing Team Conflict

542

(5)

Balancing Conflict and Cooperation

543

(1)

Causes of Conflict

544

(1)

Styles to Handle Conflict

544

(3)

Teamwork in a Turbulent World

547

(2)

Multicultural Teams

547

(1)

Employee Network Groups

547

(2)

Benefits and Costs of Teams

549

(5)

Potential Benefits of Teams

549

(1)

Potential Costs of Teams

550

(4)

Manager's Solution

554

(1)

Discussion Questions

554

(1)

Manager's Workbook

555

(1)

Manager's Workshop

556

(1)

Management in Practice: Ethical Dilemma

556

(1)

Surf the Net

557

(1)

Case for Critical Analysis

557

(1)

Biz Flix

558

(2)

Video Case: The NEADS Team: People and Dogs

559

(1)

PART 6 CONTROLLING

560

Productivity through Management and Quality Control Systems

562

The Meaning of Control

564

(1)

Organizational Control Focus

565

(4)

Feedforward Control

566

(1)

Concurrent Control

567

(1)

Feedback Control

568

(1)

Feedback Control Model

569

(5)

Steps of Feedback Control

569

(3)

Application to Budgeting

572

(2)

The Changing Philosophy of Control

574

(2)

Managing Productivity

576

(1)

Lean Manufacturing

576

(1)

Measuring Productivity

576

(1)

Total Quality Management (TQM)

577

(4)

TQM Techniques

577

(3)

TQM Success Factors

580

(1)

Trends in Quality Control

581

(1)

International Quality Standards

581

(1)

Control Systems for Turbulent Times

582

(4)

Open-Book Management

582

(1)

The Balanced Scorecard

583

(2)

New Workplace Concerns

585

(1)

Manager's Solution

586

(1)

Discussion Questions

586

(1)

Manager's Workbook

587

(1)

Manager's Workshop

587

(1)

Management in Practice: Ethical Dilemma

588

(1)

Surf the Net

589

(1)

Case for Critical Analysis

589

(1)

Biz Flix

590

Video Case: Control Is Key to Peapod's Online Grocery Service

591

Appendix A Continuing Case

(1)

Once Upon a Time at Disney

(1)

A Disney America: No Happily Ever After

(1)

Plugging in the Disney Magic

(1)

Disney: The Global Kingdom

(1)

Disney Leadership Grows a Tin Ear

(1)

Controlling Disney's Global Magic Kingdom

Appendix B Entrepreneurship and Small Business Management

(1)

What Is Entrepreneurship?

(1)

Entrepreneurship and the Environment

(3)

Entrepreneurship Today

(1)

Definition of Small Business

(1)

Impact of Entrepreneurial Companies

(1)

Who Are Entrepreneurs?

(2)

Diversity of Entrepreneurs

(1)

Personality Traits

(1)

Starting an Entrepreneurial Firm

(4)

New-Business Idea

(1)

The Business Plan

(1)

Legal Form

(2)

Financial Resources

(1)

Tactics

(1)

Launching a High-Tech Start-Up

(3)

Managing a Growing Business

(2)

Stages of Growth

(1)

Planning

(1)

Organizing

(1)

Leading

(1)

Controlling

(1)

Manager's Solution

(1)

Discussion Questions

(1)

Manager's Workbook

(1)

Manager's Workshop

(1)

Management in Practice: Ethical Dilemma

(1)

Surf the Net

(1)

Case for Critical Analysis

Appendix C Answers to Manager's Workbook Exercises

Glossary

End Notes

Name Index

Company Index

Subject Index

Understanding Management with infotrac

9780324405712

Rent Textbook

Buy Used Textbook

eTextbook

New Textbook

Questions About This Book?

Related Products

Summary

Table of Contents