did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9781574442809

University of Phoenix Special Edition Series : Financially Focused Quality

by
  • ISBN13:

    9781574442809

  • ISBN10:

    1574442805

  • Format: Hardcover
  • Copyright: 1999-08-01
  • Publisher: CRC Pr I Llc
  • Purchase Benefits
  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $34.95

Table of Contents

Update on Quality
1(9)
Introduction
1(1)
Focus on Quality
2(1)
Quality Becomes Big Business
3(1)
The Business of Quality
4(1)
Evolution of the Corporate World
5(1)
Financially Focused Quality
6(1)
Self-Study/Discussion Questions
6(1)
References
7(2)
Employee Involvement in Quality Management
9(22)
Introduction
9(1)
Human Resources
10(4)
Employee Benefits
10(1)
Retirement Plan
10(1)
Medical and Dental Benefits
11(1)
Vacation/Holiday Benefits
11(1)
Sick Pay/Salary Continuation Policy
11(1)
Employee Stock Ownership Plans
11(1)
Employee Stock Options
12(1)
Assistance With Further Education
12(1)
Company Training Programs
13(1)
Flexibility of Shifts
13(1)
Transportation and Commute Alternatives
13(1)
Employee Recreation Facilities
13(1)
Executive Perks
14(1)
Summary
14(1)
Employee Participation in Quality Management Activities
14(15)
Total Quality Management
15(1)
Total Quality Service
15(1)
Empowerment and Ownership
16(1)
Employee Suggestion Systems
17(1)
Cost Reduction or Avoidance Programs
18(1)
Continuous Quality Improvement
18(1)
Process Management
19(1)
Pay for Performance
19(1)
Participative Management and Team Building
20(1)
Quality Circles
20(1)
Task Force Teams
21(1)
Natural Work Teams
21(1)
Process Improvement Teams
22(1)
Effective Meetings
22(3)
Meet at the Right Time and Place
25(1)
Meeting Locations
26(1)
Possible Roles of Attendees
26(1)
Brainstorming
27(1)
Affinity Diagrams
28(1)
Lean Process
28(1)
Kaizen Event
28(1)
Six Sigma
28(1)
Summary
29(1)
Self-Study/Discussion Questions
29(1)
References
29(2)
Managerial Strategies for Quality Management
31(18)
Introduction
31(1)
Total Improvement Management
32(1)
The Financially Focused Quality Blueprint
32(3)
Direction
33(1)
Basic Concepts
34(1)
Profit Generation
34(1)
Enterprise Impacts
35(1)
Rewards and Recognition
35(1)
Manufacturing Resource Planning
35(1)
Just-in-Time Manufacturing
36(1)
Business Objectives
36(1)
Vision Statements
36(3)
Mission Statement
39(1)
Benchmarking/Best Practices
39(1)
Training
40(1)
Measurement Process
41(1)
Core Competencies
42(1)
Outsourcing
42(1)
Reengineering
43(1)
Restructuring
43(1)
Rightsizing/Smartsizing
44(1)
Downsizing and Budget Cutting
44(1)
Partnerships With Suppliers
45(1)
Quality Costs and Poor Quality Costs
45(1)
Full-Cycle Corrective Action
46(1)
Cost as an Independent Variable
46(1)
Summary
46(1)
Self-Study/Discussion Questions
46(1)
References
47(2)
Quality Management Systems and Customer Focus
49(14)
Introduction
49(1)
Quality Management Systems
50(1)
Standardization
50(2)
The Euro
50(1)
Movie, Video, and Computer Products
51(1)
8-mm Movies: Super 8 vs. Single 8 Movie Formats
51(1)
Beta vs. VHS Videotape Formats
51(1)
VHS vs. 8-mm Videotape
51(1)
Macintosh vs. Personal Computers
52(1)
ISO 9000 and ISO 14000 Series
52(3)
ISO 9000 Series
53(1)
ISO 14000 Series
54(1)
External Customer Focus
55(1)
Customer Feedback
56(5)
Expensive Products and Customer Feedback
56(1)
Inexpensive Products and Customer Feedback
57(1)
Service Industry Feedback-Surveys and Questionnaires
58(1)
Service Industry Feedback-Real Time (Restaurant)
58(2)
Service Industry Feedback-Real Time (Hotel)
60(1)
Unsolicited Letters
60(1)
Summary
61(1)
Self-Study/Discussion Questions
62(1)
References
62(1)
Quality Control
63(24)
Introduction
63(1)
Dr. W. Edwards Deming
63(2)
Process Quality Control and Statistical Analysis
65(1)
Diminishing Returns of Quality Control Measures
65(2)
Quality Control Definition and Goals
67(1)
Quality Assurance Organization
67(1)
Closed-Loop Corrective Action
68(2)
Relationship of Financially Focused Quality to Closed-Loop Corrective Action
70(6)
CLCA Operations and Failure Reporting Systems
70(1)
Supplier Operations
70(4)
Feet and Field Facilities Operations
74(1)
Quality Engineering
74(2)
Summary
76(1)
Quality Assurance and the Product Life Cycle
76(1)
Research and Development Phase
76(1)
Design Phase
76(1)
Production Phase
77(1)
Operation Phase
77(1)
Disposal Phase
77(1)
Cycle of Quality Activities
77(1)
Quality Assurance Functions
78(5)
Receiving Inspection
78(1)
In-Process Inspection
79(1)
Shipping Inspection and/or Final Inspection
79(1)
Accelerated Test
79(1)
Configuration Management
79(1)
Destructive Testing
80(1)
Engineering Evaluation Test
80(1)
Electrical In-Process Inspection
80(1)
Fabrication and Assembly Inspection and Test
80(1)
Failure Analysis
80(1)
Failure Diagnosis
80(1)
Failure Verification
81(1)
First Article Compatibility Test
81(1)
Meterial Review Board
81(1)
Mechanical In-Process Inspection
81(1)
Metrology Audits
81(1)
Parts Application Review
81(1)
Product Evaluation Test
81(1)
Quality Assessment
82(1)
Quality Audit
82(1)
Receiving Inspection and Test
82(1)
Source Acceptance
82(1)
Source Verification Inspection
82(1)
Statistical Process Control
82(1)
Value Engineering
82(1)
Summary
83(1)
Traditional Finance Involvement in the Cycle of Quality Activities
83(2)
Completing the Cycle of Quality Activities: Finance
85(1)
Self-Study/Discussion Questions
86(1)
References
86(1)
Avoiding Product Liability: Design and Development
87(20)
Introduction
87(1)
Product Safety
87(1)
Responsibility for Product Safety
88(1)
Munufacturer Liability
88(1)
Basic Conditions of a Product Liability Case
89(1)
Manufacturing Defects
90(1)
Quality Assurance vs. Product Liability
90(1)
Evolution of Quality Assurance
91(1)
Relationship Between Quality Assurance and Product Liability
92(1)
Systematic Approach to Quality and Safety Assurance
92(1)
Product Design Safety
93(1)
Purchased Material Quality
93(1)
Manufactured Product Quality
93(1)
Product Safety After Delivery
94(1)
Quality Control and Product Liability Aversion
95(1)
Product Safety-Related Quality Information
95(1)
The Financially Focused Approach to Product Safety-Related Corrective Action
96(1)
Product Design: The Beginning
96(4)
Product Design Safety
96(1)
Product Safety Specification
97(1)
Standards for Design and Manufacture
97(1)
Evaluation of Safe Product Design Quality
98(1)
Design and Documentation Reviews
98(1)
Safety Design Review
99(1)
Classification of Safety Critical Characteristics
100(1)
Design and Qualification Test
100(1)
Vendor Materials Control
101(4)
Sources for Raw Materials, Parts, and Components
101(1)
Make-or-Buy Committees
101(1)
Supplier Selection
102(1)
Ordering Cost-Effective Quantities
102(1)
Conforming to Requirements
102(1)
Suppliers' Performance Histories
103(1)
Supplier Quality Evaluation Survey
103(1)
Supplier Evaluation Questionnaire
104(1)
Purchasing Provisions and Specifications
104(1)
Summary
105(1)
Self-Study/discussion Questions
105(1)
References
106(1)
Avoiding Product Liability: Manufacturing and Use
107(30)
Introduction
107(1)
Inspection and Test of Vendor Components
107(3)
First Article Inspection
108(1)
Source Inspection
108(1)
Vendor Inspection
109(1)
Receiving Inspection
109(1)
Inspection Records During the Receiving Cycle
110(1)
Source/Receiving Inspection: Corrective Action
110(1)
Inspection of Storage Facilities
110(1)
Inspection and Testing in Manufacturing
111(1)
The Obligation To Inspect and Test
111(1)
Inspection and Test Areas
111(1)
Measurement
112(1)
Training of Inspectors
113(1)
Inspection Instructions
114(1)
Inspection Procedure Manuals
115(1)
Industrial Quality Assurance
116(1)
Assessing the Production Process
116(1)
Process Capability Studies
116(1)
Mandatory Process Evaluation
116(1)
The Manufacturing Process
117(1)
Process Control
117(1)
In-Process Inspection and Testing
118(1)
Tolerances
119(1)
Nonconforming Material
119(1)
Quality Assurance Through Statistics and Sampling
120(5)
Definition of Terms
120(1)
Sampling Inspection
121(1)
Random Numbers
121(2)
Sampling Plans
123(1)
Degree of Inspection
124(1)
Sampling Plans vs. 100% Inspection
124(1)
Arguments Against Sampling Plans
125(1)
Inspector Errors
125(1)
Consumerism
126(1)
Shipping Inspection
126(1)
Packaging for Product Safety
126(1)
Product Safety in the Field
127(1)
Service Publications
127(1)
Field Results
127(1)
Product Recall
128(1)
Management Resources for Assuring Quality
129(1)
Accredited Laboratories
129(1)
Audit Control
130(2)
Vendor Audit
130(1)
Product Safety Audit
131(1)
Quality Assurance Evaluation Checklist
132(1)
Summary
133(1)
Self-Study/Discussion Questions
134(1)
References
134(3)
Financial Administration and Financially Focused Quality Training
137(26)
Introduction to Financially Focused Quality
137(1)
Financial Training
138(1)
Cycle of Financial Activities
139(2)
Financial Concepts
141(5)
Accounting Classification
142(1)
Direct vs. Indirect Costs
142(1)
Labor vs. Nonlabor Costs
143(1)
Direct-Direct and Allocated-Direct Costs
144(1)
Overhead Costs (Indirect Costs)
144(1)
Work Breakdown Structure
144(1)
Cost Accumulation Structure
145(1)
Change Numbers
145(1)
Timekeeping, Timecards, and Cost Segregation
146(4)
Virtual and Manual Timecards and Labor Recording
148(2)
Forecasting Personnel
150(4)
Criteria
150(1)
Proposals
150(1)
Training
150(1)
Facilities
150(1)
Human Resources
151(1)
Forward Pricing Rates/Overhead and General & Administrative Costs
151(1)
Forecasting Direct Personnel
151(1)
Yield/Realization Factor
152(2)
Forecasting Problem
154(1)
Contracting Modes (Fixed Price/Cost Reimbursable)
154(2)
Fixed Price
154(1)
Firm Fixed Price
154(1)
Fixed Price Incentive
155(1)
Cost Reimbursabel Contract
155(1)
Cost Plus Fixed Fee
155(1)
Cost Plus Incentive Fee
155(1)
Cost Plus Award Fee
156(1)
Disallowances
156(1)
Rates per Direct-Labor Hour
156(1)
Teaching Financially Focused Quality and Financial Concepts
157(3)
An Effective FFQ Training Guideline
158(2)
Examples of Financially Focused Training Materials
160(1)
Self-Paced Training
160(1)
Summary
160(1)
Self-Study/Discussion Questions
161(1)
References
161(2)
Financial Functions
163(16)
Introduction
163(1)
Proposals and Pricing
163(7)
Commercial Contracting
163(1)
Government Contracting
164(1)
Proposal Preparation Flow
165(1)
Raw Resource
166(1)
Proposal Components
166(1)
Basis of Estimate
166(2)
Elements of a Historical Basis of Estimate
168(1)
Engineering Estimates
168(1)
Security Guidelines for Cost Proposals
168(1)
Audit Checklist for Basis of Estimate
169(1)
Pricing
170(1)
Budgeting
170(1)
Government Appropriations and Funding Fences
171(1)
Management Reserve and Undistributed Budget
171(1)
Reporting
172(1)
General Accounting
173(1)
Payroll Accounting
173(1)
Accounts Payable
174(1)
Financial Accounting
175(1)
Cost Accounting
175(1)
Contract Closure
176(1)
Summary
176(1)
Self-Study/Discussion Questions
177(2)
Financially Focused Quality Performers and Components
179(24)
Introduction
179(1)
Financially Focused Quality Overview
180(3)
Failure Identifier of Opportunity Indentifier
181(1)
Failure Notice
181(1)
Process Improvement Recommendation
181(1)
Process Improvement Coordinator
181(1)
Failure Analyst of Process Analyst
181(1)
Process Analysis Meeting
182(1)
Finance
182(1)
Process Improvement Cost Analysis
182(1)
Process Improvement
182(1)
Process Improvement Follow-Up Plan
182(1)
Product Support
183(1)
Process Improvement Closure Notice
183(1)
Failure or Opportunity Identifier
183(3)
Process Improvement Begins With Opportunity Identification
185(1)
Methods for Failure and Opportunity Identification
185(1)
The Failure and Opportunity Identification Process
186(4)
Customers
188(1)
Government Failure Identification
188(1)
Warranty Service Department
189(1)
Failure Identifiers in the Factory
189(1)
Inspectors
189(1)
Manufacturing Employees
189(1)
All Other Company Employees
189(1)
Summary
190(1)
Failure Notice
190(3)
Failure During Manufacturing
190(1)
Failure: Customer Return
191(1)
Failure: Hotel Industry
192(1)
Generic Failure
192(1)
Process Improvement Recommendation
193(9)
Process Improvement Recommendation Success Factors
195(1)
Ease of Processing
195(1)
Low Implementation/Administration Costs
195(1)
Mandatory Management Involvement
196(2)
Process Improvement Recommendation Motivation
198(2)
Examples of Process Improvement Recommendations
200(1)
Illustration of Acting on a Process Improvement Recommendation
201(1)
Summary
202(1)
Self-Study/Discussion Questions
202(1)
Financially Focused Quality Process Improvement Coordination and Decision-Making
203(30)
Introduction
203(1)
Process Improvement Coordination
203(3)
When Process Improvement or Corrective Action Is Not Required
204(1)
Time Requirements for Process Improvement Coordination
205(1)
Time Requirements for Process Improvement Recommendation Coordination
205(1)
Time Requirements for Failure Notice Coordination
205(1)
Process Improvement Recommendations: Related Functions of the Process Improvement Coordinator
206(1)
The Financially Focused Quality Mindset
206(2)
The Process Improvement Coordinator and the Failure Notice
207(1)
Auto or Aircraft Manufacturing Failure
207(1)
Television Manufacturing
208(1)
Service Industry Failure #1
208(1)
Service Industry Failure #2
208(1)
The Coordination Process
208(4)
Coordination of Process Improvement Recommendation Projects
209(1)
Coordination of Process Improvement Recommendation Concerns
210(2)
Coordination of Failure Notices
212(1)
Failure Analysts
212(2)
Process Analysis Meeting
214(2)
Brainstorming
216(4)
Topic or Objective Difinition
217(1)
Recording Ideas
218(1)
Presentation of Rules
218(1)
Take Turns
218(1)
Place Maximum Effort on Idea Generation
218(1)
Don't Throw Anyone into a State of Self-Conscious Distress
218(1)
Everyone Has To Participate
219(1)
Relax and Have a Sense of Humor
219(1)
Exaggerate
219(1)
Condense Ideas and Be Concise
219(1)
No Judgments Allowed
219(1)
Completion of Brainstorming and Discussion
220(1)
Financially Focused Quality and Probabilities
220(2)
Selection
221(1)
Components of Effective Brainstorming
221(1)
Process Improvement Cost Analysis
222(2)
Process Improvement Follow-Up Plan
224(2)
Process Improvement Closure Notice
226(1)
Financial Administration
227(2)
Product Support Organization
229(1)
Summary
230(1)
Self-Study/Discussion Questions
231(1)
References
231(2)
Case Study A: Perky Pets - Commercial Manufacturing 233(12)
Case Study B: Financially Focused Quality Implemented in Software Engineering 245(12)
Case Study C: Bob's Purple Bayou Cafe 257(8)
Case Study D: One Company's Success With Outsourcing 265(8)
Case Study E: Hotel Operations 273(14)
Index 287

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program