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What version or edition is this?
This is the 1st edition with a publication date of 6/16/2003.
What is included with this book?
- The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
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Veterinary Office Practice is a well-written book that clearly serves the need for valuable, detailed information about veterinary assistant work. It is designed to give the reader a clear sense of the assistant?s responsibilities not only in working with the veterinarian, but also in other key areas often overlooked in other resource manuals. The author covers such topics as interpersonal communication with clients and co-workers, how the billing and payments system works, record keeping and filing. Emphasis in these areas is meant to aid in developing a broad knowledge base for the office assistant who will become a valuable contributor in a smoothly run veterinary office.
Table of Contents
|Chapter 1: Introduction to Veterinary Practice|
|Chapter 2: The Veterinary Practice Facility|
|Chapter 3: Administrative Duties|
|Chapter 4: Interpersonal Communication|
|Chapter 5: Stress|
|Chapter 6: Interacting with Clients|
|Chapter 7: Accounting|
|Chapter 8: Fee Collection Procedures|
|Chapter 9: Banking and Accounts Payable|