9781401815691

Veterinary Office Practices

by
  • ISBN13:

    9781401815691

  • ISBN10:

    1401815693

  • Format: Paperback
  • Copyright: 6/16/2003
  • Publisher: Cengage Learning
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Summary

Veterinary Office Practice is a well-written book that clearly serves the need for valuable, detailed information about veterinary assistant work. It is designed to give the reader a clear sense of the assistant?s responsibilities not only in working with the veterinarian, but also in other key areas often overlooked in other resource manuals. The author covers such topics as interpersonal communication with clients and co-workers, how the billing and payments system works, record keeping and filing. Emphasis in these areas is meant to aid in developing a broad knowledge base for the office assistant who will become a valuable contributor in a smoothly run veterinary office.

Table of Contents

Chapter 1: Introduction to Veterinary Practice
Chapter 2: The Veterinary Practice Facility
Chapter 3: Administrative Duties
Chapter 4: Interpersonal Communication
Chapter 5: Stress
Chapter 6: Interacting with Clients
Chapter 7: Accounting
Chapter 8: Fee Collection Procedures
Chapter 9: Banking and Accounts Payable

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